Random Blue Screen of Death

[Freekill98]

Hello, recently my laptop has started randomly giving me a blue screen of death and I have no idea why. I tried to do a system restore to as far back as I could but this accomplished nothing, so I was asking if I could ask for some assistance please.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057

Additional information about the problem:
BCCode: d1
BCP1: FFFFFA800E731CA0
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88020BA9D33
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\021114-30778-01.dmp
C:\Users\John\AppData\Local\Temp\WER-118077-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

 

[ModernWarfare]

Hello, recently my laptop has started randomly giving me a blue screen of death and I have no idea why. I tried to do a system restore to as far back as I could but this accomplished nothing, so I was asking if I could ask for some assistance please.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057

Additional information about the problem:
BCCode: d1
BCP1: FFFFFA800E731CA0
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88020BA9D33
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\021114-30778-01.dmp
C:\Users\John\AppData\Local\Temp\WER-118077-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

do you have all drivers up to date also does you're laptop overheat this may be a reason why it happens

 

[Freekill98]

My laptop can get hot every now and then when I play games but no where near the level to crash my laptop or at least I don't think

 

[ModernWarfare]

My laptop can get hot every now and then when I play games but no where near the level to crash my laptop or at least I don't think

did you overclock you're laptop

 

[Freekill98]

No my laptop is not overclocked I can never be bothered to do it as it will only damage it in the long run

 

[ModernWarfare]

No my laptop is not overclocked I can never be bothered to do it as it will only damage it in the long run

its most likely overheat how long did you have the laptop for?

 

[Freekill98]

5 hours I guess.

 

[ModernWarfare]

5 hours I guess.

you bought the laptop 5 hours ago 😛

 

[Freekill98]

oh sorry lol I misread it as how long has it been on lol. Little over a year, I got it september 2012

 

[aliafzal189]

does it crash when you are working/playing ?

 

[Freekill98]

I thought at first it was only when I was playing games or 3D modelling you know heavy process stuff but it has happened while just browsing the internet before

 

[aliafzal189]

tell me your psu,vga, mb ?

 

[ModernWarfare]

tell me your psu,vga, mb ?

laptops dont have psu's and why do you need specs for?

 

[Freekill98]

To be honest I don't think it is a hardware problem, it is most likely a software problem.

 

[ModernWarfare]

To be honest I don't think it is a hardware problem, it is most likely a software problem.

have you tried re-installing windows

 

[Yoann Teodosieff]

Clear your TEMP folder.
If that doesnt work,


Perform diagnostic tests on all hardware you're able to test. It's highly likely that the root cause of any given Blue Screen of Death is a failing piece of hardware:

Test your system memory
Test your hard disk drive

If a test fails, replace the memory or replace the hard drive as soon as possible.

Update your BIOS. In some situations, and outdated BIOS could cause a Blue Screen of Death due to certain incompatibilities.

 

[kenrivers]

Without seeing the dump file it is difficult to narrow down the specific cause. View the minidump file using something like BlueScreenView (http://www.nirsoft.net/utils/blue_screen_view.html) and post what you see.

 

[aliafzal189]

i was having same problem and report until last week but now i am not.

i didnt read that laptop just saw problem name.

i am asking specs because the conflict between motherboard, vga and ram is the problem

 

[SophieEdward]

This error is very viral on internet and its irritating a peoples too much, but i have some steps which can defiantly fix it.

- Disconnect incompatible hardware
- Check and repair disk errors
- Perform System Clean-Up
- Fix Windows hidden errors with Reginout.
- Scan for Malicious Content
- Run System File Check Up

Good Luck 🙂

 

[johnbl]

a device driver at memory locateion FFFFF88020BA9D33 attempted to read from a memory address FFFFFA800E731CA0
that was required to be in memory at the time it was read. It was not in memory so it caused a bugcheck. The addresses actually look reasonable, I would expect this to be a driver bug or the driver is corrupted on disk or in memory.

if you put the memory dump file on a cloud server with public read rights I can tell you the name of the driver and you can see if you can get a update. Also the debugger can check to see if the driver is corrupted if it is a microsoft driver.

you can skip that process and just have your system check and fix core windows file corruptions by running
cmd.exe as a admin, then run the system file checker
sfc.exe /scannow (will look for corrupted windows core files and fix them if it can)

if it is not a windows file you have to look at the filename that caused the bugcheck, it will be in the memory dump file.