Question Random BSODs on New build

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PersistantPro

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Jun 22, 2014
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Since I built my PC in November I have had BSODs at random no matter what I am doing. This is a new build so Nothing has changed in it, besides swapping out ram to test.
My specs:
  • MB: Gigabyte B450 Auros Pro Wifi
  • CPU: Ryzen 5 3600X
  • Ram: Corsair Vengeance LPX 2x8gb 3200mhz in dual channel mode
  • GPU: EVGA RTX 2070 Super
  • PSU: I salvaged my PSU from my first build it is 5 years old if that matters, but it is a EVGA 750W Gold rated
  • SSD: Samsung 860 evo 1TB
  • OS: Windows 10 64 bit
I have a few minidumps from the last 2 days if you guys would like to look through them https://drive.google.com/drive/folders/1sMz56znN3x3LV1hrF85VxBTCQOqkAcuB?usp=sharing

  • I have run memtest no errors
  • formatted SSD and reinstalled windows
  • SFC scan
  • Obvious malware and virus scan (nothing)
  • reseated all of my components, etc
  • Uninstalled nvidia drivers
  • Updated Bios
  • Everything under the sun
They just happen at random. I could be playing RDR2, or browsing chrome, or even just opening an app and i'll get a crash. A lot of the minidumps say it is a memory error but memtest and windows memory diagnostic say nothing is wrong. Or it'll say my drivers are faulty, but even after a fresh windows install I get these errors. I truly appreciate taking the time to help with my errors! I wonder at this point if it's my PSU being somewhat old, but not even sure. It has been a frustrating few months to say the least.
 
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Colif said:
well, what do you know...
Apr 22 2018RzDev_0064.sysRazer driver
odd you only have 1 installed, they normally travel in pairs.

If you have already run uninstaller and its still there, try using auto runs to stop it at startup - https://docs.microsoft.com/en-us/sysinternals/downloads/autoruns

Try running without beta. Seems razer want to replicate logitech, have good hardware and bad drivers. Logitech learned their lesson, Razer are yet to. I avoid Razer gear because of synapse... I used to have a KB & mouse made by them, now nothing. Lets see if version 3 any better than last one.
Click to expand...
Huh who would've thought. Uninstalled Synapse for now, might look to see if I can find the non-beta version. I'm unsure if it's just Synapse 3 in beta, or if I can use an older version for my keyboard. Something for me to look into, but thanks for the help guys I really appreciate it.
 
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it seems unusual for a keyboard to only have Beta software (even for Razer), what model is it?

Why is Razer Synapse 3 in BETA?
Razer Synapse 3 will remain in beta while we continually gather feedback from the community about new feature sets and UI until we reach the final state. However, the software still goes through the same testing rigors as Synapse 2.0 and is not expected to be error-prone or act erratically. If you encounter any bugs with the software, report them using the Beta Feedback button on the dashboard or via customer support.

https://support.razer.com/software/synapse-3/
http://drivers.razersupport.com//in...iewdownload&downloaditemid=2731&nav=0,343,704

Colif said:
is not expected to be error-prone or act erratically
Click to expand...

those aren't bugs, they are unannounced features :)
 
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Colif said:
it seems unusual for a keyboard to only have Beta software (even for Razer), what model is it?

Why is Razer Synapse 3 in BETA?
Razer Synapse 3 will remain in beta while we continually gather feedback from the community about new feature sets and UI until we reach the final state. However, the software still goes through the same testing rigors as Synapse 2.0 and is not expected to be error-prone or act erratically. If you encounter any bugs with the software, report them using the Beta Feedback button on the dashboard or via customer support.

https://support.razer.com/software/synapse-3/
http://drivers.razersupport.com//in...iewdownload&downloaditemid=2731&nav=0,343,704



those aren't bugs, they are unannounced features :)
Click to expand...
It's a razer Cynosa Chroma keyboard. And I've pretty much had smooth sailing no crashes until now. A new minidump for ya to check out if you will. https://drive.google.com/open?id=1saRkMv9NdIAiIl3S58osX4u58-GjNESX At this point I'm just thinking I can't even prevent these anymore
 
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Have we run Prime 95 yet? https://www.mersenne.org/download/

It will test CPU & Ram. Memory controller is on the CPU, and since your cause is moving around, and removing drivers doesn't make it stop, just makes it move, it could be some hardware is corrupting the drivers.

How many times per stick did you run memtest?

run Driver verifer and see if it finds anything else. We should have done that after you removed razer, to see if it was clean.
 
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Colif said:
Have we run Prime 95 yet? https://www.mersenne.org/download/

It will test CPU & Ram. Memory controller is on the CPU, and since your cause is moving around, and removing drivers doesn't make it stop, just makes it move, it could be some hardware is corrupting the drivers.

How many times per stick did you run memtest?

run Driver verifer and see if it finds anything else. We should have done that after you removed razer, to see if it was clean.
Click to expand...
I ram memtest 4 times per stick, and Alright I will run verifier again . I did not run Prime 95 so I will try that also and update you guys.
 
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Colif said:
Have we run Prime 95 yet? https://www.mersenne.org/download/

It will test CPU & Ram. Memory controller is on the CPU, and since your cause is moving around, and removing drivers doesn't make it stop, just makes it move, it could be some hardware is corrupting the drivers.

How many times per stick did you run memtest?

run Driver verifer and see if it finds anything else. We should have done that after you removed razer, to see if it was clean.
Click to expand...
I have ran driver verifier and it found no errors. How do I use this Prime95? and also I've had another crash if you guys would like to look into it https://drive.google.com/open?id=1SL16ae_aFb3xbCZUHWAGygFY7z9YJd4- thanks guys.
 
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That crash is almost exactly the same as one I just answered.

I read the last one as being GPU drivers... he had slightly newer Nvidia drivers but still the same.
Dump mentions Windows Desktop Manager. It is the windows process that handles all interactions with GPU
It also mentions Direct Composition which is another windows process that uses GPU for some effects.

I wish there was someone around who knew more and could 2nd guess me, as that looks like Nvidia drivers again.

difference is a 2070 should actually work with latest drivers. Last user had a 1070.

Edit: I just helped someone with almost identical error who didn't have any Nvidia drivers installed so I think I am misreading it

Was that crash from before or after you ran DV? As it is contradictory for me to say its gpu drivers if DV doesn't see them as wrong

I wonder if it is PSU (just read its 5 years old). They can cause corruption too, they are the source of all power... and if its not consistent, it could make all these errors that are blaming different things just victim blaming.

try this. download HWINFO64 - https://www.guru3d.com/files-details/hwinfo64-download.html
when you run it, tick sensors only and click run.
in the next window, along bottom edge are a few icons.
Click the icon to the right of the clock icon, it says Logging start
this opens file explorer and allows you to name a log file.

keep this running (may need to start new file each day) and once you get a BSOD, upload the file to a file sharing site and show here. It creates a CSV file that excel or Google Docs can access. It will record the status of all the sensors in pc. IT might give us a clue as to cause.

Run it while running Prime95

I know I keep suggesting different things but thats cause I am not sure of cause so I don't want to leave any stones unturned :)
 
Last edited:
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Colif said:
That crash is almost exactly the same as one I just answered.

I read the last one as being GPU drivers... he had slightly newer Nvidia drivers but still the same.
Dump mentions Windows Desktop Manager. It is the windows process that handles all interactions with GPU
It also mentions Direct Composition which is another windows process that uses GPU for some effects.

I wish there was someone around who knew more and could 2nd guess me, as that looks like Nvidia drivers again.

difference is a 2070 should actually work with latest drivers. Last user had a 1070.

Edit: I just helped someone with almost identical error who didn't have any Nvidia drivers installed so I think I am misreading it

Was that crash from before or after you ran DV? As it is contradictory for me to say its gpu drivers if DV doesn't see them as wrong

I wonder if it is PSU (just read its 5 years old). They can cause corruption too, they are the source of all power... and if its not consistent, it could make all these errors that are blaming different things just victim blaming.

try this. download HWINFO64 - https://www.guru3d.com/files-details/hwinfo64-download.html
when you run it, tick sensors only and click run.
in the next window, along bottom edge are a few icons.
Click the icon to the right of the clock icon, it says Logging start
this opens file explorer and allows you to name a log file.

keep this running (may need to start new file each day) and once you get a BSOD, upload the file to a file sharing site and show here. It creates a CSV file that excel or Google Docs can access. It will record the status of all the sensors in pc. IT might give us a clue as to cause.

Run it while running Prime95

I know I keep suggesting different things but thats cause I am not sure of cause so I don't want to leave any stones unturned :)
Click to expand...
It was before I ran DV I believe. I ran DV and got no issues. I'm starting to believe it could be my PSU also. I'm going to look into upgrading it honestly. If I do that and still errors then I am at a loss.
 
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PersistantPro said:
It was before I ran DV I believe. I ran DV and got no issues. I'm starting to believe it could be my PSU also. I'm going to look into upgrading it honestly. If I do that and still errors then I am at a loss.
Click to expand...
I swapped out my old PSU for a new 650 W from Corsair. Will keep you guys posted with any additional crashes. I wouldn't be surprised if this was the issue
 
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Colif said:
That crash is almost exactly the same as one I just answered.

I read the last one as being GPU drivers... he had slightly newer Nvidia drivers but still the same.
Dump mentions Windows Desktop Manager. It is the windows process that handles all interactions with GPU
It also mentions Direct Composition which is another windows process that uses GPU for some effects.

I wish there was someone around who knew more and could 2nd guess me, as that looks like Nvidia drivers again.

difference is a 2070 should actually work with latest drivers. Last user had a 1070.

Edit: I just helped someone with almost identical error who didn't have any Nvidia drivers installed so I think I am misreading it

Was that crash from before or after you ran DV? As it is contradictory for me to say its gpu drivers if DV doesn't see them as wrong

I wonder if it is PSU (just read its 5 years old). They can cause corruption too, they are the source of all power... and if its not consistent, it could make all these errors that are blaming different things just victim blaming.

try this. download HWINFO64 - https://www.guru3d.com/files-details/hwinfo64-download.html
when you run it, tick sensors only and click run.
in the next window, along bottom edge are a few icons.
Click the icon to the right of the clock icon, it says Logging start
this opens file explorer and allows you to name a log file.

keep this running (may need to start new file each day) and once you get a BSOD, upload the file to a file sharing site and show here. It creates a CSV file that excel or Google Docs can access. It will record the status of all the sensors in pc. IT might give us a clue as to cause.

Run it while running Prime95

I know I keep suggesting different things but thats cause I am not sure of cause so I don't want to leave any stones unturned :)
Click to expand...
So after installing New PSU I have had another crash. unfortunately I wasn't running HWINFO64 at the time, but here is the minidump if you'd like to take a look. Doubt it will tell much though https://drive.google.com/open?id=1gsL9UtftjvvzKsuxD7RGJUQXyA9905dg
 
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well, your ram - link is really close to the corsair ram on WLV list - link

just making sure I didn't miss an obvious thing.

well, it could have told us that PSU unlikely cause since you got an APC Index mismatch before and after the swap.

In further hindsight I don't know if I was seeing anything regarding GPU errors. On that day I hadn't seen any that looked different so I wasn't sure if I was just suffering confirmation bias. As far as I knew, all APC errors had
ffffbc5d7ec49a29-ffffbc5d7ec49a2e 6 bytes - win32kbase!DirectComposition::CAnimationMarshaler::SetReferenceProperty+49
[ ff 15 81 cd 19 00:e8 72 b8 20 00 90 ]
ffffbc5d7ec49a99-ffffbc5d7ec49a9a 2 bytes - win32kbase!SfmSignalTokenEvent+19 (+0x70)
[ 48 ff:4c 8b ]
ffffbc5d7ec49aa0-ffffbc5d7ec49aa3 4 bytes - win32kbase!SfmSignalTokenEvent+20 (+0x07)
[ 0f 1f 44 00:e8 7b b9 20 ]
ffffbc5d7ec4aac5-ffffbc5d7ec4aac6 2 bytes - win32kbase!GreSfmDwmShutdown+35 (+0x1025)
[ 48 ff:4c 8b ]
ffffbc5d7ec4aacc-ffffbc5d7ec4aacf 4 bytes - win32kbase!GreSfmDwmShutdown+3c (+0x07)
[ 0f 1f 44 00:e8 4f a9 20 ]
ffffbc5d7ec4aad5-ffffbc5d7ec4aad6 2 bytes - win32kbase!GreSfmDwmShutdown+45 (+0x09)
[ 48 ff:4c 8b ]
ffffbc5d7ec4aadc-ffffbc5d7ec4aadf 4 bytes - win32kbase!GreSfmDwmShutdown+4c (+0x07)
Click to expand...

at the end but now I have another to play with, I can see they don't. It might not mean anything at all, it could just be the process PC goes through at shutdown, but it doesn't show on every BSOD. Clutching at straws?

Try running DDU and use older Nvidia drivers. I have seen APC errors in association with GPU problems in the past. https://forums.tomshardware.com/faq...n-install-of-your-video-card-drivers.2402269/

As for what caused current one...
STACKPTR_ERROR_nt!KiSystemServiceExitPico
not a lot... I can find PIco is something to with unix text editor? I might be way off though. THere wasn't much in the error text for that one.
 
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Colif said:
well, your ram - link is really close to the corsair ram on WLV list - link

just making sure I didn't miss an obvious thing.

well, it could have told us that PSU unlikely cause since you got an APC Index mismatch before and after the swap.

In further hindsight I don't know if I was seeing anything regarding GPU errors. On that day I hadn't seen any that looked different so I wasn't sure if I was just suffering confirmation bias. As far as I knew, all APC errors had


at the end but now I have another to play with, I can see they don't. It might not mean anything at all, it could just be the process PC goes through at shutdown, but it doesn't show on every BSOD. Clutching at straws?

Try running DDU and use older Nvidia drivers. I have seen APC errors in association with GPU problems in the past. https://forums.tomshardware.com/faq...n-install-of-your-video-card-drivers.2402269/

As for what caused current one...
STACKPTR_ERROR_nt!KiSystemServiceExitPico
not a lot... I can find PIco is something to with unix text editor? I might be way off though. THere wasn't much in the error text for that one.
Click to expand...
Today my PC has totally just frozen twice causing me to have to flip the PSU switch. I'm starting to think maybe I have a faulty GPU from EVGA? I'm just lost at this point, it's not BSODing but the display is freezing
 
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Colif said:
you had the problems before you replaced PSU.

I would take PC in for repairs as they should have parts they know work and can swap in to find the cause.
Click to expand...
Problem is with this covid 19 most stores are closed around me that are deemed "non essential" I've had another crash yesterday if ya'll are interested https://drive.google.com/open?id=1D7l1p7QJs9j2PTfntmQQS9ADhrbHot2w at this point I have no idea what to do i've done everything you have suggested.
 
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Do you have latest AMD drivers - https://www.gigabyte.com/au/Motherboard/B450-AORUS-PRO-WIFI-rev-10/support#support-dl-driver-chipset

as your newest AMD driver is dated May and the newest on website is July. I looking at first error you got as Fast eresource precondition violation isn't normal so looking into it might show what its normally tied to. This guy had similar error pattern and updating AMD drivers helped - reddit link

Last bsod looks like GPU actions again. I am just looking for alternatives as a 2070 should run with newest GPU drivers..
 
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Colif said:
Do you have latest AMD drivers - https://www.gigabyte.com/au/Motherboard/B450-AORUS-PRO-WIFI-rev-10/support#support-dl-driver-chipset

as your newest AMD driver is dated May and the newest on website is July. I looking at first error you got as Fast eresource precondition violation isn't normal so looking into it might show what its normally tied to. This guy had similar error pattern and updating AMD drivers helped - reddit link

Last bsod looks like GPU actions again. I am just looking for alternatives as a 2070 should run with newest GPU drivers..
Click to expand...
It has been a while with no crashed but I have gotten one today. I will try updating AMD drivers but Not sure if cause here is latest crash https://drive.google.com/open?id=1h9ZM4pgOKCNQJb2PR8cyvtx1qqriTseE
 
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I ran the dump file through the debugger and got the following information: https://emissivecandle.htmlpasta.com/

File information:041820-9453-01.dmp (Apr 18 2020 - 18:43:40)
Bugcheck:MEMORY_MANAGEMENT (1A)
Probably caused by:memory_corruption (Process: MemCompression)
Uptime:0 Day(s), 5 Hour(s), 13 Min(s), and 18 Sec(s)

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.
 
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Well, it happened in compressed memory. which is Virtual memory.
Windows 10 moves pages between physical memory and the hard disk or the Store Manager’s virtual store when memory is constrained. Universal Windows Platform (UWP) applications leverage the Virtual Store any time they are suspended (as is the case when minimized). When a given page is no longer in the process’s working set, the corresponding Page Table Entry (PTE) is used by the OS to specify the storage location as well as additional data that allows it to start the retrieval process. In the case of a page file, the retrieval is straightforward because both the page file index and the location of the page within the page file can be directly retrieved.

For pages compressed in the Virtual Store, the retrieval involves deriving a Store Manager key from the PTE, then using it to traverse cascaded structures, finally generating the virtual address of the compressed page inside a dedicated process used by the Memory Manager.
Click to expand...
Source

My knowledge of this area is limited to what I have read, I can see SmKm in the error text , which is what tells me its in a virtual store. I think what its doing is moving something out of compressed ram into uncompressed ram and its not completing task and creating this error

All of that is great but it didn't actually help me identify cause :)

PersistantPro said:
Problem is with this covid 19 most stores are closed around me that are deemed "non essential" I've had another crash yesterday if ya'll are interested https://drive.google.com/open?id=1D7l1p7QJs9j2PTfntmQQS9ADhrbHot2w at this point I have no idea what to do i've done everything you have suggested.
Click to expand...

And yet PC repair stores should be essential. World relies on computers really. I only brought that up as I went to a local one on Friday and they were closed.. shop was empty. I wanted to ask them a question.

I keep circling back to ram on your PC. Even though it tested right. Need to look further.
 
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Colif said:
Well, it happened in compressed memory. which is Virtual memory.

Source

My knowledge of this area is limited to what I have read, I can see SmKm in the error text , which is what tells me its in a virtual store. I think what its doing is moving something out of compressed ram into uncompressed ram and its not completing task and creating this error

All of that is great but it didn't actually help me identify cause :)



And yet PC repair stores should be essential. World relies on computers really. I only brought that up as I went to a local one on Friday and they were closed.. shop was empty. I wanted to ask them a question.

I keep circling back to ram on your PC. Even though it tested right. Need to look further.
Click to expand...
I think I will try to test memory again. I updated AMD drivers so it can't be that. I might see if microcenter can help if they are open
 
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Microcentre might have a backlog of Apple laptops that need fixing since the Apple Stores are all closed and they are a registered repairer. Someone mentioned them earlier.

I would be tempted to RMA ram and get new sticks. Unless you can get into the shop.
 
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It's been a while but I have consistently gotten more crashes lol. Before I didn't read your post about uninstalling the gigabyte chipset and installing from AMD specifically. I am trying that now so hopefully it works
 
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