Question Random BSODs

Feb 18, 2019
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Hi everyone, I been randomly getting BSOD's during startups and sometimes not long after logging into Windows.

My Specs:
Monitor: MSI OPTIX G24C
CPU: Intel i7 7700k
CPU Cooler: Noctua D15
RAM: Corsair LPX DDR4 2400MHZ 32GB running dual channel at 16GB per stick
Motherboard: ASUS Z270H
PSU: Corsair CX750
SSD: Samsung EVO 860 1TB
HDD: Various


I have attached the latest minidump and CBS Log, I believe the STOP code was 0xc000021a
https://1drv.ms/u/s!Av-FOtb1QkjGgjBskP-xxUXG4wa0?e=q8oZzj

This is the one before it (Maybe about few days ago) : https://1drv.ms/u/s!Av-FOtb1QkjGhAGinT78D-biE6h-?e=jF50Bt

I tried the sfc scannow and it did not find anything... and when my pc rebooted it said Automatic Repair failed which more details can be found in the CBS log


Thanks.
 

gardenman

Admirable
Herald
Hi, I ran the dump files through the debugger and got the following information: https://pastebin.com/NVHPkjrc

File information:121219-11765-01.dmp (Dec 12 2019 - 07:19:02)
Bugcheck:STATUS_SYSTEM_PROCESS_TERMINATED (C000021A)
Probably caused by:memory_corruption (Process: smss.exe)
Uptime:0 Day(s), 0 Hour(s), 00 Min(s), and 18 Sec(s)

File information:112919-14390-01.dmp (Nov 29 2019 - 14:43:02)
Bugcheck:CRITICAL_PROCESS_DIED (EF)
Probably caused by:memory_corruption (Process: svchost.exe)
Uptime:3 Day(s), 21 Hour(s), 51 Min(s), and 54 Sec(s)

Possible Motherboard page: https://www.asus.com/us/Motherboards/ROG-STRIX-Z270H-GAMING/
It appears you have the latest BIOS already installed, version 1301.

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.

Edit: Results from the below dump file: https://pastebin.com/0aMGQvzL
File information:121319-9984-01.dmp (Dec 13 2019 - 14:24:09)
Bugcheck:PAGE_FAULT_IN_NONPAGED_AREA (50)
Probably caused by:memory_corruption (Process: System)
Uptime:0 Day(s), 0 Hour(s), 00 Min(s), and 13 Sec(s)
 
Last edited:

Colif

Win 10 Master
Moderator
first error is the winlogin service

Try running chkdsk c: /f on the ssd in command prompt (admin)
agree to run it at restart
try running chkdsk on all your hdd as well

It shouldn't be running auto repair after sfc anyway?
try this
right click start button
choose powershell (admin)
copy/paste this command into same window:
Repair-WindowsImage -Online -RestoreHealth and press enter

If you were on the latest version of win 10 I would suggest a repair install.
As it stands, you might be best updating win 10 to 1909 and see if that fixes BSOD - as it appears the problem is windows itself.
click the 1st link here, download the upgrade assistant and run it - https://www.microsoft.com/en-au/software-download/windows10
 
Feb 18, 2019
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first error is the winlogin service

Try running chkdsk c: /f on the ssd in command prompt (admin)
agree to run it at restart
try running chkdsk on all your hdd as well

It shouldn't be running auto repair after sfc anyway?
try this
right click start button
choose powershell (admin)
copy/paste this command into same window:
Repair-WindowsImage -Online -RestoreHealth and press enter

If you were on the latest version of win 10 I would suggest a repair install.
As it stands, you might be best updating win 10 to 1909 and see if that fixes BSOD - as it appears the problem is windows itself.
click the 1st link here, download the upgrade assistant and run it - https://www.microsoft.com/en-au/software-download/windows10
I ran chkdsk and it said no errors. Same thing with SFC before I do the repair windows imaage thing ,

What do you mean by Repair install? Does that mean using the USB Windows and then running it through the setup without losing my data?

Thanks
 

Colif

Win 10 Master
Moderator
Repair install only replaces windows 10 itself. it leaves everything else as is. This explains it best - https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html - it does appear to use the USB although I am not sure you can use a newer ISO than the one currently installed. As otherwise its just an update... isn't it :) The ISO version is the main stumbling block to suggesting this to people who aren't on 1909 now.
 
Feb 18, 2019
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I tried a repair install with usb same version of windows I had 1809 and it worked fine for like a week until today, again randomly I switched the pc on and similar thing.
Something 0x000021a again

Here is updated minidump: https://1drv.ms/u/s!Av-FOtb1QkjGhAaBJOj_ASBZ3071?e=MKGxdQ

I let it restart itself and it went to automatic repair but blue screened again

Please help me, thanks

I just put in the Repair-WindowsImage -Online -RestoreHealth command and it came back
Online: False
ImageHealthState: Healthy
RestartNeeded: False
 
Last edited:

gardenman

Admirable
Herald
Hi, I ran the dump file through the debugger and got the following information: https://agresticirish.htmlpasta.com/

File information:122319-11328-01.dmp (Dec 23 2019 - 14:19:08)
Bugcheck:STATUS_SYSTEM_PROCESS_TERMINATED (C000021A)
Probably caused by:memory_corruption (Process: smss.exe)
Uptime:0 Day(s), 0 Hour(s), 00 Min(s), and 13 Sec(s)

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.
 

Colif

Win 10 Master
Moderator
Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the BSOD. Remove/replace ram sticks with errors.

it makes a USB, need to use other PC to make it.
 
Feb 18, 2019
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Memtest came back with no errors. This has been a week now with no BSODs since I tried sfc /scannow it found a corrupt file and repaired it.

Until today I had a BSOD which was different. This time as I wanted to shut down my PC by going to press start menu then shutdown. It went through the process and then BSOD

This is the latest Minidump:
https://1drv.ms/u/s!Av-FOtb1QkjGhAivUPbOcqPvv4My?e=jhPwY8

I did catch a glimpse of what it said, something win32kfull.sys?

Thanks
 

gardenman

Admirable
Herald
I ran the dump file through the debugger and got the following information: https://chromophilroom.htmlpasta.com/

File information:010220-9687-01.dmp (Jan 1 2020 - 22:14:44)
Bugcheck:PAGE_FAULT_IN_NONPAGED_AREA (50)
Probably caused by:memory_corruption (Process: Steam.exe)
Uptime:0 Day(s), 9 Hour(s), 50 Min(s), and 48 Sec(s)

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.
 

Colif

Win 10 Master
Moderator
If I see win32kfull.sys my 1st instinct is to check what GPU drivers you have. I could be wrong but if I find the latest Nvidia drivers I start to wonder... is it them.
win32kfull.sys is part of windows kernel. I seem to see it a lot with GPU driver errors. I have been known to be wrong :)

you might want to run DDU and use different Nvidia drivers and see if that helps (what GPU have you got?) = https://forums.tomshardware.com/faq/how-to-perform-a-clean-install-of-your-video-card-drivers.2402269/

I have seen this cause BSOD before
Sep 24 2015dtlitescsibus.sysDAEMON Tools Lite Virtual SCSI Bus (Disc Soft Ltd)
Dec 28 2015dtliteusbbus.sysDAEMON Tools Lite Virtual USB Bus (Disc Soft Ltd)
you might want to remove Asus update as its getting a little old
Aug 02 2010AsUpIO.sysASUS Update Input Output driver http://www.asus.com/

latest Intel LAN drivers - https://downloadcenter.intel.com/download/22283/Intel-Ethernet-Adapter-Complete-Driver-Pack
 
Feb 18, 2019
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If I see win32kfull.sys my 1st instinct is to check what GPU drivers you have. I could be wrong but if I find the latest Nvidia drivers I start to wonder... is it them.
win32kfull.sys is part of windows kernel. I seem to see it a lot with GPU driver errors. I have been known to be wrong :)

you might want to run DDU and use different Nvidia drivers and see if that helps (what GPU have you got?) = https://forums.tomshardware.com/faq/how-to-perform-a-clean-install-of-your-video-card-drivers.2402269/

I have seen this cause BSOD before
Sep 24 2015dtlitescsibus.sysDAEMON Tools Lite Virtual SCSI Bus (Disc Soft Ltd)
Dec 28 2015dtliteusbbus.sysDAEMON Tools Lite Virtual USB Bus (Disc Soft Ltd)
you might want to remove Asus update as its getting a little old
Aug 02 2010AsUpIO.sysASUS Update Input Output driver http://www.asus.com/

latest Intel LAN drivers - https://downloadcenter.intel.com/download/22283/Intel-Ethernet-Adapter-Complete-Driver-Pack

I just done the ddu thing in safe mode and also updated to windows ver 1909. Just had a random BSOD
someone else told me to take bios battery out then put it back which resets the bios and then update the bios in which case I did also.

Updated minidump, thanks for the help and advice so far guys : https://1drv.ms/u/s!Av-FOtb1QkjGhAroP-ef2duWwN0G?e=ipfkAH
 

gardenman

Admirable
Herald
I ran the dump file through the debugger and got the following information: https://frizzierprawn.htmlpasta.com/

File information:010220-21953-01.dmp (Jan 2 2020 - 14:25:59)
Bugcheck:MEMORY_MANAGEMENT (1A)
Probably caused by:Unknown_Image (Process: firefox.exe)
Uptime:0 Day(s), 3 Hour(s), 03 Min(s), and 43 Sec(s)

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.
 
Feb 18, 2019
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Someone told me on Microsoft forrums to run driver verifier and select the driver ntoskrnl.exe but that was probably the worst idea ever..... I ran into constant bootloop of BSOD and thankgod I could get into safe mode and disable driver verifier

It did however generate these BSODs from that verifier: https://1drv.ms/u/s!Av-FOtb1QkjGhAxvNUBvk3blZzzj?e=nJmObm

Is this BSOD of relevance or should I ignore it?
 

gardenman

Admirable
Herald
I ran the 2 new dump files through the debugger and got the following information: https://fulgurousbase.htmlpasta.com/

File information:010320-24109-01.dmp (Jan 2 2020 - 21:01:06)
Bugcheck:SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007E)
Probably caused by:memory_corruption (Process: System)
Uptime:0 Day(s), 0 Hour(s), 00 Min(s), and 47 Sec(s)

File information:010320-13359-01.dmp (Jan 2 2020 - 20:59:16)
Bugcheck:SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007E)
Probably caused by:memory_corruption (Process: System)
Uptime:0 Day(s), 0 Hour(s), 00 Min(s), and 45 Sec(s)

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.
 

Colif

Win 10 Master
Moderator
Someone told me on Microsoft forrums to run driver verifier and select the driver ntoskrnl.exe but that was probably the worst idea ever..... I ran into constant bootloop of BSOD and thankgod I could get into safe mode and disable driver verifier

It did however generate these BSODs from that verifier: https://1drv.ms/u/s!Av-FOtb1QkjGhAxvNUBvk3blZzzj?e=nJmObm

Is this BSOD of relevance or should I ignore it?
That is odd advice. ntoskrnl is the windows kernel. If it was broken, windows wouldn't load at all. So testing it that way just seems an odd way to do it.

The error appear to be a USB device driver, what USB devices do you have?
Both mention HIDCLASS which is related to USB devices. It is a MIcrosoft driver so not cause, just what called the errors to occur.

have you got latest version of LGS?
 
Feb 18, 2019
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That is odd advice. ntoskrnl is the windows kernel. If it was broken, windows wouldn't load at all. So testing it that way just seems an odd way to do it.

The error appear to be a USB device driver, what USB devices do you have?
Both mention HIDCLASS which is related to USB devices. It is a MIcrosoft driver so not cause, just what called the errors to occur.

have you got latest version of LGS?
Yeah I really dislike Microsoft forrums advice but I had no choice but to try it since I had so many random BSODs.

USB Devices I have is a
Corsair K63 Keyboard Connected to USB 3.0 on the back of my motherboard
Logitech G502 Hero Mouse Connected to USB 3.0 on the back of my motherboard
A USB 2.0 Extension cable connected to the back of my motherboard which is connected to a USB 2.0 hub on my desk which my headset plugs into (Corsair VOID PRO)

What is LGS?

And btw thank you for your advice and help so far
 

gardenman

Admirable
Herald
I ran the dump file through the debugger and got the following information: https://unprofanedbrazilianterrier.htmlpasta.com/

File information:011720-17562-01.dmp (Jan 17 2020 - 14:34:55)
Bugcheck:DRIVER_IRQL_NOT_LESS_OR_EQUAL (D1)
Probably caused by:memory_corruption (Process: NortonSecurity.exe)
Uptime:1 Day(s), 0 Hour(s), 23 Min(s), and 27 Sec(s)

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.
 

Colif

Win 10 Master
Moderator
tcpip!TcpPeriodicTimeoutHandler+0xb8753
tcpip = transmission control protocol/internet protocol - its used for almost everything internet. It is part of windows.

explains why norton crashed

I assume you use ethernet?
Jun 11 2018e1i65x64.sysIntel(R) Gigabit Adapter driver
they are newer than what Asus have but that nothing special, Asus are slack.
try these - https://downloadcenter.intel.com/product/82186/Intel-Ethernet-Connection-I219-V
 
Feb 18, 2019
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tcpip!TcpPeriodicTimeoutHandler+0xb8753
tcpip = transmission control protocol/internet protocol - its used for almost everything internet. It is part of windows.

explains why norton crashed

I assume you use ethernet?
Jun 11 2018e1i65x64.sysIntel(R) Gigabit Adapter driver
they are newer than what Asus have but that nothing special, Asus are slack.
try these - https://downloadcenter.intel.com/product/82186/Intel-Ethernet-Connection-I219-V
Yes I do use ethernet.
I will try that link above. Also someone here said something like DaemonTools ? I uninstalled that since I don't see what it does benefits me / me using it.
 

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