[SOLVED] Random BSODs

[Lulu101]

Hi everyone, I been randomly getting BSOD's during startups and sometimes not long after logging into Windows.

My Specs:
Monitor: MSI OPTIX G24C
CPU: Intel i7 7700k
CPU Cooler: Noctua D15
RAM: Corsair LPX DDR4 2400MHZ 32GB running dual channel at 16GB per stick
Motherboard: ASUS Z270H
PSU: Corsair CX750
SSD: Samsung EVO 860 1TB
HDD: Various


I have attached the latest minidump and CBS Log, I believe the STOP code was 0xc000021a
https://1drv.ms/u/s!Av-FOtb1QkjGgjBskP-xxUXG4wa0?e=q8oZzj

This is the one before it (Maybe about few days ago) : https://1drv.ms/u/s!Av-FOtb1QkjGhAGinT78D-biE6h-?e=jF50Bt

I tried the sfc scannow and it did not find anything... and when my pc rebooted it said Automatic Repair failed which more details can be found in the CBS log


Thanks.

 

[gardenman]

Hi, I ran the dump files through the debugger and got the following information: https://pastebin.com/NVHPkjrc

File information:	121219-11765-01.dmp (Dec 12 2019 - 07:19:02)
Bugcheck:	STATUS_SYSTEM_PROCESS_TERMINATED (C000021A)
Probably caused by:	memory_corruption (Process: smss.exe)
Uptime:	0 Day(s), 0 Hour(s), 00 Min(s), and 18 Sec(s)

File information:	112919-14390-01.dmp (Nov 29 2019 - 14:43:02)
Bugcheck:	CRITICAL_PROCESS_DIED (EF)
Probably caused by:	memory_corruption (Process: svchost.exe)
Uptime:	3 Day(s), 21 Hour(s), 51 Min(s), and 54 Sec(s)

Possible Motherboard page: https://www.asus.com/us/Motherboards/ROG-STRIX-Z270H-GAMING/
It appears you have the latest BIOS already installed, version 1301.

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.

Edit: Results from the below dump file: https://pastebin.com/0aMGQvzL

Spoiler

File information:	121319-9984-01.dmp (Dec 13 2019 - 14:24:09)
Bugcheck:	PAGE_FAULT_IN_NONPAGED_AREA (50)
Probably caused by:	memory_corruption (Process: System)
Uptime:	0 Day(s), 0 Hour(s), 00 Min(s), and 13 Sec(s)

 

[Lulu101]

I just had another one today literally booted up my computer and it froze and wouldn't respond so I pressed the restart button and it gave me one.

Here's the minidump: https://1drv.ms/u/s!Av-FOtb1QkjGhAQvKha82qDmVde9?e=QbCpAO
The last thing I saw was PAGE_FAULT_IN_NON_PAGED_AREA something at the bottom saying CI.dll?

Any help would be amazing to fix this, thanks!

 

[Colif]

first error is the winlogin service

Try running chkdsk c: /f on the ssd in command prompt (admin)
agree to run it at restart
try running chkdsk on all your hdd as well

It shouldn't be running auto repair after sfc anyway?
try this
right click start button
choose powershell (admin)
copy/paste this command into same window:
Repair-WindowsImage -Online -RestoreHealth and press enter

If you were on the latest version of win 10 I would suggest a repair install.
As it stands, you might be best updating win 10 to 1909 and see if that fixes BSOD - as it appears the problem is windows itself.
click the 1st link here, download the upgrade assistant and run it - https://www.microsoft.com/en-au/software-download/windows10

 

[Lulu101]

first error is the winlogin service

Try running chkdsk c: /f on the ssd in command prompt (admin)
agree to run it at restart
try running chkdsk on all your hdd as well

It shouldn't be running auto repair after sfc anyway?
try this
right click start button
choose powershell (admin)
copy/paste this command into same window:
Repair-WindowsImage -Online -RestoreHealth and press enter

If you were on the latest version of win 10 I would suggest a repair install.
As it stands, you might be best updating win 10 to 1909 and see if that fixes BSOD - as it appears the problem is windows itself.
click the 1st link here, download the upgrade assistant and run it - https://www.microsoft.com/en-au/software-download/windows10

I ran chkdsk and it said no errors. Same thing with SFC before I do the repair windows imaage thing ,

What do you mean by Repair install? Does that mean using the USB Windows and then running it through the setup without losing my data?

Thanks

 

[Colif]

Repair install only replaces windows 10 itself. it leaves everything else as is. This explains it best - https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html - it does appear to use the USB although I am not sure you can use a newer ISO than the one currently installed. As otherwise its just an update... isn't it The ISO version is the main stumbling block to suggesting this to people who aren't on 1909 now.

 

[Lulu101]

I tried a repair install with usb same version of windows I had 1809 and it worked fine for like a week until today, again randomly I switched the pc on and similar thing.
Something 0x000021a again

Here is updated minidump: https://1drv.ms/u/s!Av-FOtb1QkjGhAaBJOj_ASBZ3071?e=MKGxdQ

I let it restart itself and it went to automatic repair but blue screened again

Please help me, thanks

I just put in the Repair-WindowsImage -Online -RestoreHealth command and it came back
Online: False
ImageHealthState: Healthy
RestartNeeded: False

 

[gardenman]

Hi, I ran the dump file through the debugger and got the following information: https://agresticirish.htmlpasta.com/

File information:	122319-11328-01.dmp (Dec 23 2019 - 14:19:08)
Bugcheck:	STATUS_SYSTEM_PROCESS_TERMINATED (C000021A)
Probably caused by:	memory_corruption (Process: smss.exe)
Uptime:	0 Day(s), 0 Hour(s), 00 Min(s), and 13 Sec(s)

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Colif]

Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the BSOD. Remove/replace ram sticks with errors.

it makes a USB, need to use other PC to make it.

 

[Lulu101]

Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the BSOD. Remove/replace ram sticks with errors.

it makes a USB, need to use other PC to make it.

I'll try that now, thanks

 

[Lulu101]

Memtest came back with no errors. This has been a week now with no BSODs since I tried sfc /scannow it found a corrupt file and repaired it.

Until today I had a BSOD which was different. This time as I wanted to shut down my PC by going to press start menu then shutdown. It went through the process and then BSOD

This is the latest Minidump:
https://1drv.ms/u/s!Av-FOtb1QkjGhAivUPbOcqPvv4My?e=jhPwY8

I did catch a glimpse of what it said, something win32kfull.sys?

Thanks

 

[gardenman]

I ran the dump file through the debugger and got the following information: https://chromophilroom.htmlpasta.com/

File information:	010220-9687-01.dmp (Jan 1 2020 - 22:14:44)
Bugcheck:	PAGE_FAULT_IN_NONPAGED_AREA (50)
Probably caused by:	memory_corruption (Process: Steam.exe)
Uptime:	0 Day(s), 9 Hour(s), 50 Min(s), and 48 Sec(s)

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Colif]

If I see win32kfull.sys my 1st instinct is to check what GPU drivers you have. I could be wrong but if I find the latest Nvidia drivers I start to wonder... is it them.
win32kfull.sys is part of windows kernel. I seem to see it a lot with GPU driver errors. I have been known to be wrong

you might want to run DDU and use different Nvidia drivers and see if that helps (what GPU have you got?) = https://forums.tomshardware.com/faq...n-install-of-your-video-card-drivers.2402269/

I have seen this cause BSOD before

Sep 24 2015	dtlitescsibus.sys	DAEMON Tools Lite Virtual SCSI Bus (Disc Soft Ltd)
Dec 28 2015	dtliteusbbus.sys	DAEMON Tools Lite Virtual USB Bus (Disc Soft Ltd)

you might want to remove Asus update as its getting a little old

Aug 02 2010

AsUpIO.sys

ASUS Update Input Output driver http://www.asus.com/

latest Intel LAN drivers - https://downloadcenter.intel.com/download/22283/Intel-Ethernet-Adapter-Complete-Driver-Pack

 

[Lulu101]

If I see win32kfull.sys my 1st instinct is to check what GPU drivers you have. I could be wrong but if I find the latest Nvidia drivers I start to wonder... is it them.
win32kfull.sys is part of windows kernel. I seem to see it a lot with GPU driver errors. I have been known to be wrong

you might want to run DDU and use different Nvidia drivers and see if that helps (what GPU have you got?) = https://forums.tomshardware.com/faq...n-install-of-your-video-card-drivers.2402269/

I have seen this cause BSOD before

Sep 24 2015	dtlitescsibus.sys	DAEMON Tools Lite Virtual SCSI Bus (Disc Soft Ltd)
Dec 28 2015	dtliteusbbus.sys	DAEMON Tools Lite Virtual USB Bus (Disc Soft Ltd)

you might want to remove Asus update as its getting a little old

Aug 02 2010

AsUpIO.sys

ASUS Update Input Output driver http://www.asus.com/

latest Intel LAN drivers - https://downloadcenter.intel.com/download/22283/Intel-Ethernet-Adapter-Complete-Driver-Pack

I just done the ddu thing in safe mode and also updated to windows ver 1909. Just had a random BSOD
someone else told me to take bios battery out then put it back which resets the bios and then update the bios in which case I did also.

Updated minidump, thanks for the help and advice so far guys : https://1drv.ms/u/s!Av-FOtb1QkjGhAroP-ef2duWwN0G?e=ipfkAH

 

[gardenman]

I ran the dump file through the debugger and got the following information: https://frizzierprawn.htmlpasta.com/

File information:	010220-21953-01.dmp (Jan 2 2020 - 14:25:59)
Bugcheck:	MEMORY_MANAGEMENT (1A)
Probably caused by:	Unknown_Image (Process: firefox.exe)
Uptime:	0 Day(s), 3 Hour(s), 03 Min(s), and 43 Sec(s)

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Lulu101]

Someone told me on Microsoft forrums to run driver verifier and select the driver ntoskrnl.exe but that was probably the worst idea ever..... I ran into constant bootloop of BSOD and thankgod I could get into safe mode and disable driver verifier

It did however generate these BSODs from that verifier: https://1drv.ms/u/s!Av-FOtb1QkjGhAxvNUBvk3blZzzj?e=nJmObm

Is this BSOD of relevance or should I ignore it?

 

[gardenman]

I ran the 2 new dump files through the debugger and got the following information: https://fulgurousbase.htmlpasta.com/

File information:	010320-24109-01.dmp (Jan 2 2020 - 21:01:06)
Bugcheck:	SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007E)
Probably caused by:	memory_corruption (Process: System)
Uptime:	0 Day(s), 0 Hour(s), 00 Min(s), and 47 Sec(s)

File information:	010320-13359-01.dmp (Jan 2 2020 - 20:59:16)
Bugcheck:	SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007E)
Probably caused by:	memory_corruption (Process: System)
Uptime:	0 Day(s), 0 Hour(s), 00 Min(s), and 45 Sec(s)

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Colif]

Someone told me on Microsoft forrums to run driver verifier and select the driver ntoskrnl.exe but that was probably the worst idea ever..... I ran into constant bootloop of BSOD and thankgod I could get into safe mode and disable driver verifier

It did however generate these BSODs from that verifier: https://1drv.ms/u/s!Av-FOtb1QkjGhAxvNUBvk3blZzzj?e=nJmObm

Is this BSOD of relevance or should I ignore it?

That is odd advice. ntoskrnl is the windows kernel. If it was broken, windows wouldn't load at all. So testing it that way just seems an odd way to do it.

The error appear to be a USB device driver, what USB devices do you have?
Both mention HIDCLASS which is related to USB devices. It is a MIcrosoft driver so not cause, just what called the errors to occur.

have you got latest version of LGS?

 

[Lulu101]

That is odd advice. ntoskrnl is the windows kernel. If it was broken, windows wouldn't load at all. So testing it that way just seems an odd way to do it.

The error appear to be a USB device driver, what USB devices do you have?
Both mention HIDCLASS which is related to USB devices. It is a MIcrosoft driver so not cause, just what called the errors to occur.

have you got latest version of LGS?

Yeah I really dislike Microsoft forrums advice but I had no choice but to try it since I had so many random BSODs.

USB Devices I have is a
Corsair K63 Keyboard Connected to USB 3.0 on the back of my motherboard
Logitech G502 Hero Mouse Connected to USB 3.0 on the back of my motherboard
A USB 2.0 Extension cable connected to the back of my motherboard which is connected to a USB 2.0 hub on my desk which my headset plugs into (Corsair VOID PRO)

What is LGS?

And btw thank you for your advice and help so far

 

[Colif]

LGS = Logitech Gaming Software - which may have been replaced by G Hub, it may depend on your device - https://www.logitechg.com/en-au/innovation/g-hub.html (I had forgot it got changed)

I have seen these cause BSOD before

Sep 24 2015	dtlitescsibus.sys	DAEMON Tools Lite Virtual SCSI Bus (Disc Soft Ltd)
Dec 28 2015	dtliteusbbus.sys	DAEMON Tools Lite Virtual USB Bus (Disc Soft Ltd)

 

[Lulu101]

I updated to 1909 ver and have not had a BSOD ever since until today..... There's the latest minidump. Any advice ?

https://1drv.ms/u/s!Av-FOtb1QkjGhQHE6N9_CWa4syBA?e=6RiPsh

tcpip.sys or something I saw and DRIVER IRL something not less or equal

Many thanks

 

[gardenman]

I ran the dump file through the debugger and got the following information: https://unprofanedbrazilianterrier.htmlpasta.com/

File information:	011720-17562-01.dmp (Jan 17 2020 - 14:34:55)
Bugcheck:	DRIVER_IRQL_NOT_LESS_OR_EQUAL (D1)
Probably caused by:	memory_corruption (Process: NortonSecurity.exe)
Uptime:	1 Day(s), 0 Hour(s), 23 Min(s), and 27 Sec(s)

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Colif]

tcpip!TcpPeriodicTimeoutHandler+0xb8753
tcpip = transmission control protocol/internet protocol - its used for almost everything internet. It is part of windows.

explains why norton crashed

I assume you use ethernet?

Jun 11 2018

e1i65x64.sys

Intel(R) Gigabit Adapter driver

they are newer than what Asus have but that nothing special, Asus are slack.
try these - https://downloadcenter.intel.com/product/82186/Intel-Ethernet-Connection-I219-V

 

[Lulu101]

tcpip!TcpPeriodicTimeoutHandler+0xb8753
tcpip = transmission control protocol/internet protocol - its used for almost everything internet. It is part of windows.

explains why norton crashed

I assume you use ethernet?

Jun 11 2018

e1i65x64.sys

Intel(R) Gigabit Adapter driver

they are newer than what Asus have but that nothing special, Asus are slack.
try these - https://downloadcenter.intel.com/product/82186/Intel-Ethernet-Connection-I219-V

Yes I do use ethernet.
I will try that link above. Also someone here said something like DaemonTools ? I uninstalled that since I don't see what it does benefits me / me using it.