Question Random freeze, issues starting PC afterwards.

[Pureluck88]

Hi.

I'm somewhat of a newb when it comes to PC building and all of that, I do know some basics and most of the time I able to figure out the issues on my own and look for solutions online, however this time I'm unable to figure out what the issue is, what is causing it and what a possible fix would be, so I am hoping someone here encountered this before and could explain what's going on and how to approach it.

TLDR : The PC freezes, forces me to restart it manually and after restart I am seeing a white dot over black screen, but it doesn't go as far as showing the MSI logo or going trough booting windows, is super hard to enter the BIOS but whenever I am able to enter bios, I restart the PC and it starts-up normally without any issues. This ONLY happens after the PC freezes and I restart it, if I restart the PC normally without any freeze happening, it's just starting normally as well.

In case it matters, my motherboard is "MSI B450 GAMING PRO CARBON MAX WIFI AM4" paired with a "DeepCool CH510 Mesh Digital" - mentioning this because whenever the freeze happens, the front of the case display showing CPU temperature goes to 0 while the PC is frozen - was thinking maybe something to do with motherboard, that's not sending sensor info anymore. The AIO water-pump seems be running OK as well (got less than 2 months).

The temps are looking OK (I believe, for Ryzen7 2700x - sitting in 30-40 idle, 50-70 on load) - checked all other temps as well and they all seem fine.

This happen to me 3 times in the past month, every time it happened when I've launched World of Warcraft : Cataclysm, at first I thought it had to do with some software issues, since the first two times it happened I've had a movie running with VLC player on 2nd monitor, so I've always closed that while running the game and had no issues until today.

I've tried re-sitting the RAM sticks, moving them to different RAM slots, I've tried changing the cable going into the graphics card, I've tried re-sitting the m2 ssd, I've tried everything I could think of and I am still unable to figure out what causes it and how to fix it. I've also reinstalled the game, windows, the drivers - same issue for some reason.

Today took me over 40 minutes to get it started, only solution I've found so far is to keep restarting over and over and pressing the "del" key to enter bios, as soon as I can enter bios, I restart and it's all back to normal.

Please help, I am losing my mind.

CPU: Ryzen7 2700x
CPU cooler: Cooling Frostflow 240 XT
Motherboard: MSI B450 GAMING PRO CARBON MAX WIFI AM4
Ram: G.SKILL Aegis, 16GB(2x8GB) DDR4, 3200MHz CL16, Dual Channel Kit
SSD/HDD: SSD ADATA XPG Spectrix S40G RGB 1TB PCI Express 3.0 x4 M.2 2280
GPU: RTX2060
PSU: Cooler Master MWE Bronze 550w (or 500w version, will have to open PC and doublecheck)
Chassis: DeepCool CH510 Mesh Digital
OS: Windows 10
Monitor: 108cm JVC tv as main monitor via HDMI, 19 inch Fujistu as 2nd monitor via DVI-D.
include the age of the PSU apart from it's make and model. BIOS version for your motherboard at this moment of time.
PSU is a bout 2 years old and BIOS version is 2.10, 4/22/2020

 

[Lutfij]

Welcome to the forums, newcomer!

I'm somewhat of a newb when it comes to PC building and all of that
When posting a thread of troubleshooting nature, it's customary to include your full system's specs. Please list the specs to your build like so:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
include the age of the PSU apart from it's make and model. BIOS version for your motherboard at this moment of time.

 

[johnbl]

Hi.

I'm somewhat of a newb when it comes to PC building and all of that, I do know some basics and most of the time I able to figure out the issues on my own and look for solutions online, however this time I'm unable to figure out what the issue is, what is causing it and what a possible fix would be, so I am hoping someone here encountered this before and could explain what's going on and how to approach it.

TLDR : The PC freezes, forces me to restart it manually and after restart I am seeing a white dot over black screen, but it doesn't go as far as showing the MSI logo or going trough booting windows, is super hard to enter the BIOS but whenever I am able to enter bios, I restart the PC and it starts-up normally without any issues. This ONLY happens after the PC freezes and I restart it, if I restart the PC normally without any freeze happening, it's just starting normally as well.

In case it matters, my motherboard is "MSI B450 GAMING PRO CARBON MAX WIFI AM4" paired with a "DeepCool CH510 Mesh Digital" - mentioning this because whenever the freeze happens, the front of the case display showing CPU temperature goes to 0 while the PC is frozen - was thinking maybe something to do with motherboard, that's not sending sensor info anymore. The AIO water-pump seems be running OK as well (got less than 2 months).

The temps are looking OK (I believe, for Ryzen7 2700x - sitting in 30-40 idle, 50-70 on load) - checked all other temps as well and they all seem fine.

This happen to me 3 times in the past month, every time it happened when I've launched World of Warcraft : Cataclysm, at first I thought it had to do with some software issues, since the first two times it happened I've had a movie running with VLC player on 2nd monitor, so I've always closed that while running the game and had no issues until today.

I've tried re-sitting the RAM sticks, moving them to different RAM slots, I've tried changing the cable going into the graphics card, I've tried re-sitting the m2 ssd, I've tried everything I could think of and I am still unable to figure out what causes it and how to fix it. I've also reinstalled the game, windows, the drivers - same issue for some reason.

Today took me over 40 minutes to get it started, only solution I've found so far is to keep restarting over and over and pressing the "del" key to enter bios, as soon as I can enter bios, I restart and it's all back to normal.

Please help, I am losing my mind.

update bios, chipset drivers and sata drivers from the motherboard vendor
i would also pick up the led firmware upgrade if you have not. I would skip the msi utilities if you do not already have them installed.

after this retest to see if you get the same problem.

note: my assumption some device is going into a deeper sleep state and not being able to wake up.
I guess you could tell the computer to run in high performance mode to prevent sleep as a work around until you do the updates.
it could be related to your disk subsystem. last system I debugged the problem was in a virtual driver that could not wake from deep sleep. All the drives got blocked waiting for the virtual driver to wake and it did not. power cycle restarts the timers

 

[Pureluck88]

Welcome to the forums, newcomer!

I'm somewhat of a newb when it comes to PC building and all of that
When posting a thread of troubleshooting nature, it's customary to include your full system's specs. Please list the specs to y

Thank you kindly, I have updated main post.

 

[johnbl]

you are 13 bios versions behind (not including the beta version)
bios update also requires the driver update (and vice/versa)

applied windows updates will assume that these are installed. if they are not installed windows will make calls that the driver or bios will not understand.

 

[Lutfij]

BIOS version is 2.10, 4/22/2020
https://www.msi.com/Motherboard/B450-GAMING-PRO-CARBON-MAX-WIFI/support
If you're on 7B85v21, then you have BIOS updates pending. Try that first and then focus your attention to the PSU, whereby you will need to source(borrow, not buy) a reliably built 550W unit and see if the issue persists.

 

[Pureluck88]

BIOS version is 2.10, 4/22/2020
https://www.msi.com/Motherboard/B450-GAMING-PRO-CARBON-MAX-WIFI/support
If you're on 7B85v21, then you have BIOS updates pending. Try that first and then focus your attention to the PSU, whereby you will need to source(borrow, not buy) a reliably built 550W unit and see if the issue persists.

you are 13 bios versions behind (not including the beta version)
bios update also requires the driver update (and vice/versa)

applied windows updates will assume that these are installed. if they are not installed windows will make calls that the driver or bios will not understand.

I've downloaded 7B85v2F, guessing is better to not go for beta and always go for next best release and that it contains all previous updates in it. I will have it installed in the morning(left all USB drives at work) and see if the issue still occurs in which case I will try with another power supply.

Thank you kindly, I didn't update a bios since the time floppydisks were a thing, but it seems easily doable base on the video from MSI website, hope I won't mess anything in the process.

Will update you tomorrow, thanks again.

 

[Lutfij]

I didn't update a bios since the time floppydisks were a thing, but it seems easily doable base on the video from MSI website, hope I won't mess anything in the process.
Give this video;

View: https://youtu.be/QeetBV1TYQU

a whirl.

 

[Pureluck88]

I didn't update a bios since the time floppydisks were a thing, but it seems easily doable base on the video from MSI website, hope I won't mess anything in the process.
Give this video;

View: https://youtu.be/QeetBV1TYQU

a whirl.

Thanks. Is that the best approach or would the suggested video from MSI webpage also do the trick ?

Referring to this video

View: https://www.youtube.com/watch?v=sKMub20CUNI


Thanks again.

 

[Pureluck88]

I believe the BIOS update did the trick, I was unable to reproduce the crash so far after update, without a backup power supply best alternative I found was to stress test and that gave no issues either. Wanted to say thanks again, I really appreciate the help, would have never thought of checking for BIOS version or to update it on my own.