- Sep 18, 2014
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Last year I bought a XFX Radeon R9 270X CDBC (Black Double Dissipation Ed.)
I can play games on Ultimate or Extreme normally, for hours, and the card gives me good performance... But randomly, every 15 days or so while I'm doing nothing special just browsing the web the PC will freeze to a white screen with stripes like this ( pics: http://imgur.com/d0Qhdov http://imgur.com/2YakK5z ). I don't know if sounds continue but the keyboard is for sure frozen, e.g. Numlock doesn't toggle the light. I've taken the DVI cable from the port and connected to the other and it outputs no signal, I connect it to the Intel motherboard DVI and outputs no signal either, back to the original port I'm using and the white screen with stripes are there again. I push the tower reset button and when I check Windows Event Viewer nothing is there registered in the time it froze it only says the system shutdown that happened unexpected (exactly because I pressed the reset button and nothing else).
My specs: i3 4150, GA-H97M-D3H, 1x4GB Corsair Vegeance 1600 Mhz CL9, EVGA 500W 80plus PSU.
- My system was bought just 4 months ago, all new except the case and everything is clean. I made sure the card is well connected and the PCI-e PSU cables too. I'm troubleshooting it since I got it, and the issue doesn't go away.
- I ran Memtest overnight, RAM is fine. I've ran a similar software to check the card's VRAM and it's fine!
The result would be obvious of course, I think, I can game for hours so how can anything on the system be faulty? It's also obvious the PSU can handle it and specially when I'm just browsing the web - I browse with Flash Player disabled on Opera so it should be very light!
- I've reinstalled Windows 8.1, I have fully updated it with Windows Update, I checked its integrity with sfc /scannow... It's ok.
- Intel graphics are disabled in the BIOS. I've used DDU to remove Intel and AMD drivers, then clean installed the latest Catalyst version.
- The video card BIOS is already up-to-date/newer than everything out there in the web.
Nothing solves the issue. This is driving me insane. :x
Not even XFX support knows what's going on.
I think I've nailed the cause of issue to 3 possibilities by now:
- Driver bug on the "low power" mode handling or how it treats the spikes to the full clock specially since it's an pre-OCed card.
- Terrible power service in my area, it really gets low and maybe the PSU can't get what it wants from the wall(?). Still while the problem is random, the energy is always bad here speciall yat night and I still can game normally at night time.
- Something in the GPU is in bad state. ?
I don't think I'm under warranty anymore but I can check that... I live in Brazil and RMA'ing it would have to be via international mail the biggest PITA I could imagine.
I've seen around other topics that downclocking the card 50 Mhz may fix the issue? It may related to the #1 and #3 possibilities I listed I guess...
Thanks in advance.
I can play games on Ultimate or Extreme normally, for hours, and the card gives me good performance... But randomly, every 15 days or so while I'm doing nothing special just browsing the web the PC will freeze to a white screen with stripes like this ( pics: http://imgur.com/d0Qhdov http://imgur.com/2YakK5z ). I don't know if sounds continue but the keyboard is for sure frozen, e.g. Numlock doesn't toggle the light. I've taken the DVI cable from the port and connected to the other and it outputs no signal, I connect it to the Intel motherboard DVI and outputs no signal either, back to the original port I'm using and the white screen with stripes are there again. I push the tower reset button and when I check Windows Event Viewer nothing is there registered in the time it froze it only says the system shutdown that happened unexpected (exactly because I pressed the reset button and nothing else).
My specs: i3 4150, GA-H97M-D3H, 1x4GB Corsair Vegeance 1600 Mhz CL9, EVGA 500W 80plus PSU.
- My system was bought just 4 months ago, all new except the case and everything is clean. I made sure the card is well connected and the PCI-e PSU cables too. I'm troubleshooting it since I got it, and the issue doesn't go away.
- I ran Memtest overnight, RAM is fine. I've ran a similar software to check the card's VRAM and it's fine!
The result would be obvious of course, I think, I can game for hours so how can anything on the system be faulty? It's also obvious the PSU can handle it and specially when I'm just browsing the web - I browse with Flash Player disabled on Opera so it should be very light!
- I've reinstalled Windows 8.1, I have fully updated it with Windows Update, I checked its integrity with sfc /scannow... It's ok.
- Intel graphics are disabled in the BIOS. I've used DDU to remove Intel and AMD drivers, then clean installed the latest Catalyst version.
- The video card BIOS is already up-to-date/newer than everything out there in the web.
Nothing solves the issue. This is driving me insane. :x
Not even XFX support knows what's going on.
I think I've nailed the cause of issue to 3 possibilities by now:
- Driver bug on the "low power" mode handling or how it treats the spikes to the full clock specially since it's an pre-OCed card.
- Terrible power service in my area, it really gets low and maybe the PSU can't get what it wants from the wall(?). Still while the problem is random, the energy is always bad here speciall yat night and I still can game normally at night time.
- Something in the GPU is in bad state. ?
I don't think I'm under warranty anymore but I can check that... I live in Brazil and RMA'ing it would have to be via international mail the biggest PITA I could imagine.
I've seen around other topics that downclocking the card 50 Mhz may fix the issue? It may related to the #1 and #3 possibilities I listed I guess...
Thanks in advance.
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