Question Random game crash, mouse stutter and slow response ?

[Spartagus423]

I am not quite sure where to put this question but recently I have been playing the First Descendant with no issues the past few weeks and in the past two days I had a random thing happen.

My game freezes and I had to bring up task manager via keyboard because the mouse was stuttering and slow response it wouldn't even let me click anything.

When I closed the game via Keyboard the mouse is just slowly stuttering across screen and not allowing me to click anything.

I have had to hard reset the computer then everything works fine. I checked Memtest overnight and it passed fine on memory. I also updated the Nvidia Driver not to latest but the one before which fixed heavy crashing from past driver issues.

Not sure where to put this. My temperature seemed fine I did see my CPU with First Descendant open go to 70C and I have a stream open on other screen I am watching but 99% of the time it is never an issue. Also Discord is open.

Not quite sure where to look. I would rather not have to open up my computer to take off the annoying CPU Cooler if I can avoid it. I cleaned out the computer like two weeks ago of dust.

 

[Ralston18]

Update your post to include full hardware specs and OS information.

Look in Reliability History/Monitor and Event Viewer for any logged entries just before or at the time of the game freezes.

Source for First Descendant?

 

[Spartagus423]

Can you tell me how to show Full hardware Specs & OS information? First Descendant Is a game on Steam...

The problem randomly occurs. Like I play a game, have a stream playing on other stream, while talking to friends in discord...Everything will be fine for hours then I just randomly game Freezes and when I go to task manager My mouse is not even on screen or moving when I move it around I have to use my keyboard to navigate Task Manager and Shut down but when I do The mouse isn't present or working.


I have also noticed the only time my screen usually goes black is if I am Streaming a movie through Firefox for my friends in discord, While Gaming and the fans will kick up and the screen will go black...and I am forced to hard restart.

My buddy told me it might be my power supply so he told me to swap the cables into different open unused plugs which I did.

This started like a month or two ago.

CPU-Z
Current CPU-Z info

 

[Spartagus423]

The problem seems like when I am Streaming a movie in discord on second monitor, playing game on main screen. I never had issues before the past two months. The problem started when I was just playing D4 and just streaming a movie on second screen my screen turned black, my fans kicked up and I had to hard restart. I updated my Video Card Drivers to latest which helped but the problem started occuring more now only when I try to stream while gaming in discord.

The problem seems to happen more when I try to stream a movie through Chrome/Firefox and share my screen through Discord on second monitor while I play my game on main monitor. It has never been a major issue til about one to two months. Sorry if the wording of this post is a little hit or miss just explaining my issue.

My game freezes and I had to bring up task manager via keyboard because the mouse was stuttering and slow response it wouldn't even let me click anything.

When I closed the game via Keyboard the mouse is just slowly stuttering across screen and not allowing me to click anything or sometimes mouse is not even on screen or showing.

I have had to hard reset the computer then everything works fine. I checked Memtest overnight and it passed fine on memory. I also updated the Nvidia Driver not to latest but the one before which fixed heavy crashing from past driver issues.

Not sure where to put this. My temperature seemed fine I did see my CPU with First Descendant open go to 70C and I have a stream open on other screen I am watching but 99% of the time it is never an issue. Also Discord is open.

Not quite sure where to look. I would rather not have to open up my computer to take off the annoying CPU Cooler if I can avoid it. I cleaned out the computer like two weeks ago of dust.

Can you tell me how to show Full hardware Specs & OS information?

The problem randomly occurs. Like I play a game, have a stream playing on other stream, while talking to friends in discord...Everything will be fine for hours then I just randomly game Freezes and when I go to task manager My mouse is not even on screen or moving when I move it around I have to use my keyboard to navigate Task Manager and Shut down but when I do The mouse isn't present or working.

I have also noticed the only time my screen usually goes black is if I am Streaming a movie through Firefox for my friends in discord, While Gaming and the fans will kick up and the screen will go black...and I am forced to hard restart.

My buddy told me it might be my power supply so he told me to swap the cables into different open unused plugs which I did.

I also scanned for viruses with Malwarebytes & SuperAntiSpyware and found nothing...I did a Clean install of Latest Nvidia Driver for my 2080Ti, I also did a Memtest for 4hrs I let run overnight and found no issues. I have the latest BIOs I updated last year and I haven't seen any new updates for it. I also checked task manager when I was playing First Descendant and it said That CPU usage for it was 70-85% use and GPU was 1%-10% and I heard it was because it is poorly optimized. I was told to go into windows settings and make the .exe run at High performance and I checked again and then it looked like GPU was being used but I haven't had much time to play game and see if it still occurs. Also I did a chkdsk and found no errors.

This started like a month or two ago. On Sept 1st I was playing Risk of Rain 2 with my friends and I alt + Tab to use calculator and went back to game and screen froze on main Monitor and my other monitor had a stream playing fine on second screen but my computer became unresponsive so I had to hard restart.

CPU-Z & Event Viewer.
Current CPU-Z info

 

[Aeacus]

Can you tell me how to show Full hardware Specs & OS information?

Many ways.

E.g HWinfo64,
link: https://www.hwinfo.com/download/

Summary mode shows sys specs. Sensors mode shows all sensor telemetry.

For OS version: hold down Windows key and press R. New window pops up, called "Run". In the box, type
winver
and press Enter/click OK. "Run" window automatically closes, "About Windows" window pops up. There the info about OS is.

My buddy told me it might be my power supply so he told me to swap the cables into different open unused plugs which I did.

Not that far fetched. Could be underlying culprit. Though, swapping power cables into another PSU slot does nothing.

Speaking of PSU;
PSU make and model (or part number) is? Also, how old the PSU is, and was the PSU bought new or used/refurbished?

I would rather not have to open up my computer to take off the annoying CPU Cooler if I can avoid it.

CPU cooler can remain, but you won't get away without opening the PC. E.g for one, to look what PSU you actually have, if you don't know it already. Also, component replacement could be in order, depending how following troubleshooting steps go.

Speaking of following troubleshooting steps;
Does your screen go black in Safe Mode as well? Or is everything fine there?

 

[Spartagus423]

If you look at my PC part Picker below my post it shows all my parts.

Here is the HWinfo & Windows 10

https://imgur.com/a/skfyW1m

View: https://imgur.com/a/skfyW1m



PSU

EVGA SuperNOVA 850 G5 850 W 80+ Gold Certified Fully Modular ATX Power Supply

I bought it brand new and it is about Four years old. Never have any issues so far.

 

[Aeacus]

PSU

EVGA SuperNOVA 850 G5 850 W 80+ Gold Certified Fully Modular ATX Power Supply

I bought it brand new and it is about Four years old. Never have any issues so far.

Right, the underdog of EVGA SuperNova G-series, the G5 unit.

It is based on an FSP platform, that uses an ACRF (Active Clamp Reset Forward) topology. A budget platform, that EVGA has tried to make good of, but when foundation (platform) is poor to begin with, one can not make good out of it. At best, this is mediocre quality PSU.

And just because you haven't had issues thus far, doesn't mean there shouldn't be any issues coming.
But i digress.

Have you tried what i asked you at the end of my reply? Namely:

Does your screen go black in Safe Mode as well? Or is everything fine there?

 

[Spartagus423]

It only happens when I am streaming a web browser Chrome/Firefox, While I am playing a gaming, and Streaming my Screen through Discord (This is always what causes it but it isn't instant sometimes it will be a long while before it goes black screen.

My buddies can also here me talking through my headset when My screens are black and fans are spinning but I always have to do a hard reset of windows to get back.

I am not quite sure how to even access safe mode but like I said it only happens when I am Streaming through Discord to my friends while playing a game. I was playing a game the other day and just watching a stream on my other monitor while I was gaming and my screen froze until I hard reset but I wasn't streaming my screen through discord that time.

 

[Aeacus]

I am not quite sure how to even access safe mode

Guide on how to get into Safe Mode,
link: https://support.microsoft.com/en-us...-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

but like I said it only happens when I am Streaming through Discord to my friends while playing a game.

You've said it many, MANY times already. Saying it once is enough. You just saying the symptoms over and over again doesn't make them go away.

To put it short, you have either software issue or hardware issue.
Which one exactly, well, further troubleshooting needs to be done, to narrow things down.

But if you do not want to narrow things down, i can tell you two main culprits right away and we can call it a day. So, which one is it?