Question Random Restart Persists even after Extensive Troubleshooting-- MB issue?

[j3r_btc]

Hi everyone,

I've been experiencing intermittent system restarts every 4-5 days on my Alienware Aurora R10, along with occasional temperature spikes on CCD #0, sometimes hitting 91.3°C. Despite extensive troubleshooting, I haven't been able to resolve the issue.

System Specs:​

• OS: Windows 11 Home, Version 10.0.22631 Build 22631
• Processor: AMD Ryzen 9 5950X 16-Core Processor
• Memory: 128 GB RAM
• BIOS Version: Alienware 2.8.0, 3/27/2024
• Motherboard: Alienware 0TYR0X (A00)
• Cooling: Liquid cooling system

Steps Taken:​

1. Replaced PSU - Computer hasn't restarted for a few days after replacement.
2. Checked and Updated BIOS - Currently running the latest version.
3. Reseated RAM and USB Connections - Ensured all connections are firm.
4. Cleaned and Reapplied Thermal Paste - Both CPU and GPU have new thermal paste applied, and deep cleaning done.
5. Ran Diagnostics:
   • sfc /scannow - No integrity violations found.
   • DISM /Online /Cleanup-Image /RestoreHealth - Completed successfully.
6. Lowered CPU Voltage - Adjusted in Alienware Command Center to 1.1V.
7. Monitored Temps - CCD #0 still spikes occasionally despite new thermal paste.
8. Replaced CMOS battery
9. Tested Ram, GPU, CPU -- All passed
10. Inspected Motherboard - Didn't see any obvious signs of corrosion or bulging capacitors etc.

Observations:​

• Low Voltage Readings - Noted in software reports, but understand these can be inaccurate.
• Restart on USB Device Removal - Computer restarted when unplugging webcam from USB port.

Questions:​

1. Given the extensive steps taken, do you think the motherboard is the likely culprit?
2. Could the low voltage readings and temperature spikes be indicative of a motherboard failure?
3. Are there any additional diagnostics or steps you would recommend?
   
   My current plan is to upgrade motherboard and also upgrade liquid cooling system.

I appreciate any insights or suggestions to help resolve these persistent issues. My main concern is I replace the MB and doesn't resolve the issue.

Thanks!

 

[Lutfij]

Welcome to the forums, newcomer!

Does your temps go down if you take the side panel off and then aim a fan at the board/innards? Your issue might very well be the measly 120mm AIO that's at the top. People who are running a Ryzen 5950x in a system that's built from the ground up, use a 360mm to cool that processor.

 

[j3r_btc]

Great idea-- testing out now to see if it will still spike that high.

I guess I should just go ahead and upgrade the fan regardless. That was my next step and sounds like it needs to be upgraded anyway. I was going to choose the Corsair iCUE H150i ELITE CAPELLIX -- unless you have a better suggestion.

Thanks for the advice so far-- really appreciated!

 

[j3r_btc]

Welcome to the forums, newcomer!

Does your temps go down if you take the side panel off and then aim a fan at the board/innards? Your issue might very well be the measly 120mm AIO that's at the top. People who are running a Ryzen 5950x in a system that's built from the ground up, use a 360mm to cool that processor.

Haven't had a restart since I put fan on it and pretty sure it was the fan. Issue with this R10 case it its just a single fan and need to find a 360mm fan to that'll fit and cool it.

Thanks again for the suggestion!

 

[j3r_btc]

Hello,

So update. First few weeks of using fan its helped alot but now I'm getting computer freezing and going to BSOD with Hypervisor error. Given the context-- anyone have any ideas of what the issue is? My guess is MB since its giving low voltage readings on HW Monitor. I'm going to monitor CCD #0 temp and see if its still spiking.

Also upgrading the fan to a NZXT Kraken 120 - RL-KR120-B1 - AIO RGB CPU liquid cooler

My guess would be voltage issue is causing temp spikes if the new fan doesn't solve issue.