Question Random restarts while gaming and OCCT vram test errors ?

[Patrick08]

Hello! My PC restarts randomly while playing games, in the event viewer there is Kernel Power 41 errors.
Also I did some tests in Heaven Benchmark, it restarted as well.
Then I did an OCCT VRAM test(30 minutes) and it gave me lots of errors.
Is my GPU dying?
Here is my PC specs:
CPU: i5 8600k
MB: ASROCK Z390 pro4
RAM: 2x8GB CORSAIR RS DDR4 3200mhz
GPU: ZOTAC TWIN EDGE OC RTX 3060
PSU: CORSAIR CX650M
Thanks!

 

[Grobe]

How does temperatures changes during test ?

What is the excact error message from OCCT (screenshot or plain text copy'n paste) ?

 

[Patrick08]

GPU temperatures are 55-65C during OCCT
And it doesn't give any information on what the error is.
I couldn't figure out how to attach a picture, sorry i am new here.

 

[Grobe]

Ok, is there any other issues to the computer beside this ?

Also - do you have a more detailed story - i.e. what changes did you do (software/hardware) in the time before you noticed the errors? Did you build it yourself, was built where you bought it, or by a friend (or some random dude)? Have this problem being an issue for long time or just recently happens?

 

[Patrick08]

There aren't any issues beside this, i didn't download any new software, and no hardware was changed. I built it myself about a year ago. The problem started a week ago.

 

[Grobe]

Was all components brand new when you put it together ?

 

[Patrick08]

All components were bought brand new.

 

[Tac 25]

would be helpful if you have another gpu we could use for troubleshooting.
try using other gpu on the pc, see if the errors persist.

 

[Patrick08]

Unfortunately I don’t have another gpu to test with.

 

[Tac 25]

please run GPU-Z. https://www.techpowerup.com/download/techpowerup-gpu-z. Go to "Sensors". GPU-Z has a built in screenshot feature. It's the camera icon on the upper right. Click the camera icon.. then choose "Upload to Free Image hosting". Copy the generated link and post it here.

Hello! My PC restarts randomly while playing games, in the event viewer there is Kernel Power 41 errors.

some things you could do that might help..

1. Try updating Windows.
2. Reseat Ram and graphics card.
3. Disable overclocking
4. Update drivers

 

[Deleted member 14196]

I’m suspicious of the psu

 

[Patrick08]

please run GPU-Z. https://www.techpowerup.com/download/techpowerup-gpu-z. Go to "Sensors. GPU-Z has a built in screenshot feature. It's the camera icon on the upper right. Click the camera icon.. then choose "Upload to Free Image hosting". Copy the generated link and post it here.



some things you could do that might help..

1. Try updating Windows.
2. Reseat Ram and graphics card.
3. Disable overclocking
4. Update drivers

And I tried all of the steps that you listed below, but the issue still persist.

 

[Patrick08]

I’m suspicious of the psu

I have another PSU that I know is good, I will try with that and update you with the results.

 

[Patrick08]

It still restarts with another PSU.

 

[Tac 25]

is your gpu still in it's warranty period?

 

[Patrick08]

is your gpu still in it's warranty period?

Yes, should I return it?

 

[Tac 25]

imo, now is the time to return it.

you've done a lot of tests, and we've attempted some fixes already. Best to rma it before the warranty expires.

 

[Patrick08]

imo, now is the time to return it.

you've done a lot of tests, and we've attempted some fixes already. Best to rma it before the warranty expires.

Ok, thank you all for your help.

 

[Tac 25]

Goodluck. hopefully, things would be fine once the gpu is replaced.

 

[Patrick08]

Sorry to bother you again, but I have a question:
I clicked restart on my PC and it has been on the restarting screen for like 5 minutes and then it showed a BSOD: Driver Power State Failure.
Does this refer to something?
Thanks!

 

[Deepak_22042003]

Sorry to bother you again, but I have a question:
I clicked restart on my PC and it has been on the restarting screen for like 5 minutes and then it showed a BSOD: Driver Power State Failure.
Does this refer to something?
Thanks!

Have you solved it ?

 

[Deleted member 14196]

It still restarts with another PSU.

I don’t think you’re using good PSU because you still have the problem and you’re getting power Bsod now

 

[Sangeeth Sivan]

Hey did replacing the GPU solved it ?