Random Restarts Windows 10

[entember]

Hi I was looking to get some help troubleshooting this issue I've been having. My computer will randomly restart on me. No error message and no pattern to what does it. Let me know what you need to know about my computer and I'll post it. Also post any troubleshooting advice would be appreciated.

I have already tried to revert to a previous restore point and that didn't work. I also checked a box saying do not restart without error code which didn't work.

 

[entember]

https://pre00.deviantart.net/ab4d/th/pre/i/2018/022/5/7/img_20180122_030848129_by_entemberdesigns-dc0tjbd.jpg

https://img00.deviantart.net/999b/i/2018/022/1/b/wacomtablet_by_entemberdesigns-dc0teg3.png

If it helps I always get these messages when booting up my pc. Also I open up my computer and dusted it with compressed air and displugged/replugged almost everything.

Would you suggest take out chips and such and reinserting them? I really don't have any clue how to diagnose this.

 

[Daniel Rydell]

Would you mind posting the specs for your machine?

 

[entember]

OS Name Microsoft Windows 10 Home
Version 10.0.16299 Build 16299
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-HUQ77EO
System Manufacturer MSI
System Model MS-7641
System Type x64-based PC
System SKU To Be Filled By O.E.M.
Processor AMD FX(tm)-6300 Six-Core Processor, 3500 Mhz, 3 Core(s), 6 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. V25.1, 4/20/2015
SMBIOS Version 2.6
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer MSI
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.16299.192"
User Name DESKTOP-HUQ77EO\Entem
Time Zone Pacific Standard Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 8.00 GB
Available Physical Memory 3.93 GB
Total Virtual Memory 9.87 GB
Available Virtual Memory 5.56 GB
Page File Space 1.88 GB
Page File C:\pagefile.sys
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

 

[entember]

Would you mind posting the specs for your machine?

I posted the specs also an update I reinstalled windows in the system settings and still having this problem.

 

[Daniel Rydell]

From those errors, it seems like there might be an issue with a tablet driver? Do you have a Wacom Tablet, or something along those lines?

 

[entember]

From those errors, it seems like there might be an issue with a tablet driver? Do you have a Wacom Tablet, or something along those lines?

I do. They went away though. Just thought it might have something to do with the random restarts so I mentioned it. Still no idea why it's restarting. Someone said it might be the power supply so I changed it and I am still getting them.

 

[entember]

Using WhoCrashed I got this message today after analyzing on a day that my computer randomly restarted.

On Thu 2/15/2018 10:35:46 AM your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\021518-35640-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75E9F3)
Bugcheck code: 0x124 (0x0, 0xFFFFD20D1E5FF038, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

 

[aquestionoftruth]

I have the EXACT same issue. since actually the first of Dec. It is intermittant as I have had it happen 2 times in one day and then had it not happen for almost 2 weeks once. I have worked with computer friends as well as with the company who built my computer. (Cybertron) I haven't even been able to upgrade my pc since I got it it was stock parts.
I have checked for malware, spyware, adware, viruses, I have fully reformated even tricking it to prevent windows update, manually checked/updated all drivers, I have changed outlets, I haveclean out the computer more than once (though it barely had any dust in the first place), removed my video card, monitored the temps with Open Hardware Monitor (All stay in fine ranges). Of course I have checked my dump files and they almost; if not completely, mirror yours completely. Cybertron had me run memory tests and all they could think of. They can find nothing either.
I am personally believing it may be the processor or possibly motherboard (I was leaning as not likely the power supply anyway because it doesn't just shut off, it reboots with no notification and no error messages). Running my dmp file through WinDBG program, it talks about the processor so I am thinking of buying a new processor to replace it. If that doesn't work I will try the motherboard like a couple friends suggested. If you try this before you hear from me please leave an update if you think it works.

Hi I was looking to get some help troubleshooting this issue I've been having. My computer will randomly restart on me. No error message and no pattern to what does it. Let me know what you need to know about my computer and I'll post it. Also post any troubleshooting advice would be appreciated.

I have already tried to revert to a previous restore point and that didn't work. I also checked a box saying do not restart without error code which didn't work.

 

[entember]

I have the EXACT same issue. since actually the first of Dec. It is intermittant as I have had it happen 2 times in one day and then had it not happen for almost 2 weeks once. I have worked with computer friends as well as with the company who built my computer. (Cybertron) I haven't even been able to upgrade my pc since I got it it was stock parts.
I have checked for malware, spyware, adware, viruses, I have fully reformated even tricking it to prevent windows update, manually checked/updated all drivers, I have changed outlets, I haveclean out the computer more than once (though it barely had any dust in the first place), removed my video card, monitored the temps with Open Hardware Monitor (All stay in fine ranges). Of course I have checked my dump files and they almost; if not completely, mirror yours completely. Cybertron had me run memory tests and all they could think of. They can find nothing either.
I am personally believing it may be the processor or possibly motherboard (I was leaning as not likely the power supply anyway because it doesn't just shut off, it reboots with no notification and no error messages). Running my dmp file through WinDBG program, it talks about the processor so I am thinking of buying a new processor to replace it. If that doesn't work I will try the motherboard like a couple friends suggested. If you try this before you hear from me please leave an update if you think it works.

Hi I was looking to get some help troubleshooting this issue I've been having. My computer will randomly restart on me. No error message and no pattern to what does it. Let me know what you need to know about my computer and I'll post it. Also post any troubleshooting advice would be appreciated.

I have already tried to revert to a previous restore point and that didn't work. I also checked a box saying do not restart without error code which didn't work.

I bit the bullet and went to a tech. I couldn't find the answer online or through any of my friends. He said that my file system was corrupted. So he did an actual clean install of windows and then put my backup folder on there. I haven't had a restart since. When I say actual clean install I mean how win 10 offers a feature to reinstall windows. This is not a clean install it just overwrites existing files. The tech had to completely wipe the hard drive clean and reinstall win 10 and reinstall all the driver. He even had to mess with the bios. I'm not sure if this is the same as "fully reformatting" as you mentioned but it worked for me.