Question Random shutdowns and errors on booting ?

[mimoche]

I have a 3 year old HP OMEN 25L GT12 Desktop PC with:
Intel (R) Core i7 CPU
one stick of 16GB RAM
GeForce RTX 2060 Super GPU

Over the past 2 years or so I have gotten completely random shutdowns which return the kernel event 41 error. They started out infrequent and I couldn’t tell what to do, but now my computer has been shutting down almost every single day. I also had a day where my computer black screened then restarted windows (without shutdown) returning with the error “event ID 14 from source nvlddmkm cannot be found.” These errors occur when hardly anything is running on my PC, so it’s not related to excess stress.

Recently, the shutdowns have not returned kernel event 41, but a “CMOS checksum invalid” 502 error. The only event logs to appear were “the time zone information was refreshed” and “the time has changed” information ones. As of right now, my computer attempts to turn on with the light flashing, then shuts off, then tries to turn on again. I was able to open it with hardware diagnostics and ran a boot related issues scan which came up with a “memory fast check: failed” in memory module 1 DIMM1.

Does this indicate that the RAM stick is broken or unseated, or that there’s an issue with the slot? Given that I only have 1 stick of RAM, how should I test this, and will the PC work if the stick is moved into another slot? Finally, do the different types of errors indicate that more than one issue is at play here? Thank you!

 

[Lutfij]

Welcome to the forums, newcomer!

Can you get into BIOS and remain there indefinitely? Does the innards of your prebuilt require dusting off of dust/debris? If so, do that first and see if the system regains stability.

Random shut downs without a BSoD would be due to two reasons;
1| An overheating issue
or
2| Your PSU is failing.

3 year old HP OMEN 25L
Can you pass on an SKU to your HP Omen 25L? Personally I've told people to avoid that prebuilt as they had cases that were horribly designed, the PSU would falter and due to the case's construction, the system would incur overheating issues.

Moved thread from Systems section to Prebuilt & Enterprise section.

 

[mimoche]

Welcome to the forums, newcomer!

Can you get into BIOS and remain there indefinitely? Does the innards of your prebuilt require dusting off of dust/debris? If so, do that first and see if the system regains stability.

Random shut downs without a BSoD would be due to two reasons;
1| An overheating issue
or
2| Your PSU is failing.

3 year old HP OMEN 25L
Can you pass on an SKU to your HP Omen 25L? Personally I've told people to avoid that prebuilt as they had cases that were horribly designed, the PSU would falter and due to the case's construction, the system would incur overheating issues.

Moved thread from Systems section to Prebuilt & Enterprise section.

My PC is rather dusty so I will try to clean it tomorrow, hopefully it will help. I’m still not sure what to do about the RAM error though.
When I’m on the hardware diagnostics page/bios settings/safe mode my computer will run indefinitely.

In terms of overheating, something about this issue confuses me which is that my computer will turn itself on from hibernate without my interaction and shut down with the kernel 41 error while absolutely nothing is open or running on my computer. Also it usually does have a blue screen for a second which says “we ran into an error and have to restart” with a QR code but it always goes away too fast to capture an image of the code. Right now it is not giving me any blue screen, occasionally it comes back on but when I try to restart it does the flickering light with no monitor activity again. It has the CMOS error every time it comes on.

When I play demanding PC games I can feel my computer heating up, but it has never once shut down during playing video games and it has never felt hot during the times it has shut down with any other program running.

My SKU is 6477877, and thank you for replying!