[SOLVED] Razer Electra v2 no sound

[indeedhelp]

i used to get this problem from time to time and i had to re plug to make it work, but this time i cant even hear anything no matter what i do, i updated my realtek driver and even tested them on my brother laptop but the issue is still there.
here is a video demonstrating the issue:

https://imgur.com/a/Gk6VHLM

View: https://imgur.com/a/Gk6VHLM

help me 🙁

 

[TheRealLegend]

I have exactly the same problem

 

[indeedhelp]

I have exactly the same problem

well i get this problem just today, the sound used to disconnect from time to time and i had to re plug the usb cable to make it work again but today the sound stopped altogether.

 

[TheRealLegend]

well i get this problem just today, the sound used to disconnect from time to time and i had to re plug the usb cable to make it work again but today the sound stopped altogether.

It started exactly the same for me, it's just a pity

 

[indeedhelp]

It started exactly the same for me, it's just a pity

well my issue is i cant send them back, if i cant fix them then i will be rename my battle tag for overwatch to Deaf Junkrat

 

[indeedhelp]

we need help guys please replay.

 

[indeedhelp]

well i just fixed this nasty problem, its not warranty friendly but hey its something atleast
this is what i sent the razer support team in reddit after i get it fixed :
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well i just fixed them, and and you wont believe how i did it, i was guessing that the headsets have some kind of memory that store profile or something so i open them up as a last ditch effort then i found the little green board that have some kind of black chipset on them, i grabbed my kitchen knife and started touching the soldering on the board randomly and and suddenly the headset disconnected and reconnected as Conexant USB Audio, it was a ray of hope and i tested the sound and it worked but when removed the usb and reconnected the problem started all over again, now dumbfound i repeated the kitchen knife processes and this time it also appeared as Conexant USB Audio, then i remembered that since the connection is actually working at least i must try updating the firmware and voila ! it updated and my headset are all set to go now.
thank you so much for your time and i hope i was not a bother to you guys, good luck .

https://imgur.com/uUEpfm3

View: https://imgur.com/uUEpfm3

---------------------------------

i hope this help anyone who have the same problem, but in my opinion if you still have the warranty then send them back instead and get yourself a new pair for free, i didnt do the latter because i am living half across the world so yeah, good luck.

 

[Qurri]

Where tf did u found that fking green board with Black chips?

 

[wiztech]

Hello. Sorry for necroing your thread, I really can't find a way to PM you, do you remember which cup the board was in? What solder pins you shorted? I have the exact same problem, tried dismantling the cup with the microphone and shorting the solder points, but they won't work..