Razer Naga 2012 ~HELP~

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Jun 10, 2014
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My Razer naga 2012 suddenly shut off along with all of my other devices plugged in(Keyboard,Headset). So i looked in further to this and when i unplugged my Naga everything was back on. But as soon as i plug it back in, everything was off including the Naga.I have tried the mouse on my brothers computer and the computer couldn't find the device.I cant update the firmware or update it ,because well i cant get it to connect. Any help is welcome, Thank you!
 
Solution
Snipergod87
It seems like its short somewhere, maybe internal wiring, USB ports will cut the power if there is a short circuit which would be why all the other devices turn off. Considering your brothers computer couldn't find the device, that is most likely the problem.
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Try installin/uninstalling Razer Synapse. It includes the drivers you need for the mouse (razerzone.com). Else, these mouse have chips and it might have been damaged somehow. There's also a driver cleaner you can use Driver Sweeper (http://www.guru3d.com/content_page/guru3d_driver_sweeper.html).
This way you plug the mosue without the special driver from razer and attempt to update the firmware.
 
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so the problem is still here. There is one base problem right now...every time i plug the mouse in it turns off everything i have plugged in to my USB ports. This is the only thing i am trying to fix,it wont turn my mouse on even if it turns everything else off. I don't know why it is doing this, there has to be a logical reasoning behind it.
 
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How long have you had the naga?

I can't explain the phenomenon you are experiencing either. You are plugging it into a front or back USB port?

I know this doesn't help you, but I've had 3 nagas in 2 years (lucky I got 2 onsale for $45), most of their mice are essentially built to fail after a year for one reason or another.
 
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well its only been since around christmas. and im plugging it in the the back usb ports,i dont have the front hooked up but i can try those. It really odd how it happens so suddenly,i was playing lucian on LoL in the middle of a game and it happened,just everything off.
 
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hehe lucian is the problem! You need to be Corki! Ahead of the meta 😛

LoL aside, does everything run fine with your computer usually ? No random reboots or anything?

Have you tried other USB ports on the computer? maybe try switching spots with the one the keyboard is in.

I usually don't like to mix hardware and peripheral problems together, but could be a slight possibility it's a motherboard problem. I'm still leaning towards the fact that razers are really poor quality in recent years and maybe you just got a "bad one".

Just to save time incase it's needed, Can you list your system hardware? PSU and motherboard also.
 
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Haha but lucian IS the black JESUS:)

And well i tried switching the ports and stuff and that does not work. Yes everything does run fine but... recently(being like a week ago) i had a failing HD. So i removed it because my computer was being derpy due to the fact that it was trying to read data that was not even on the HD. After i did and rebooted my computer was doing just fine. And it has been for a week now up till that happened like yesterday. Yes i had a thjought it might not be the mouse but the computer but the rep of razer mice being so bad i kinda changed my opinion on the problem. I already contacted razer about the issue and the guy said he will send a replacement. But here is the catch, i dont have a proof of purchase, i would have to contact the place of purcahse for a receipt. But i don twant to go through the trouble if i dont have to. So here i am trying to find soulutions.

So if it is the mouse i want to know what the hell happened to it,like what would have caused it and what is actually wrong with it.
 
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oh and i have
Motherboard- Gigabyte Technology Co., Ltd. and the model is GA-MA78GM-US2H
Processor- AMD Phenom 9550 Quad-Core Processor, 2200 Mhz, 4 Cores, 4 Logical Processors.
PSU-110v

Anything else?(please be specific,to me just "system hardware" is to broad.)




 
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Well it's a good sign the computer is fine before this happened, I'm still wondering about your mobo though or if it's a prebuilt. Edit: see you mentioned now

It's usually a song and dance and if you try customer support for razer, they would tell you to call the custom support for your MoBo and then they would do the same... and you'd be caught in the never ending game lol.

One reason I do shopping online is that I can use paypal or my visa and it's recorded for awhile. (kinda scary to be honest )
I bought a Rosetta Stone in 2005 and sometime in 2010 I tried to Download on a new computer and my paypal still had the proof of receipt. I think you only need to be 16 to be able to have a paypal account.

As for the problem, after a bit of searching there seems to be people with problems like yours.
http://us.battle.net/d3/en/forum/topic/5150762830
Try to play a custom game vs bots without using any macros and see how that goes
 
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no you arent getting my problem it seems, the mouse doesnt work at all,doesnt light up,nothing at all. and when i plug it in,all of my other usb devices turn off. then i unplug the naga and everything is normal.
 
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the naga kind of acts as a wall,when it gets plugged in... it stops everything and i have no idea why,i ahve not seen anyone with the same problem....
 
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It seems like its short somewhere, maybe internal wiring, USB ports will cut the power if there is a short circuit which would be why all the other devices turn off. Considering your brothers computer couldn't find the device, that is most likely the problem.
 
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