Question razor cynosa help

[Smoker_2]

Hey My razor cynosa Esc through f1 in f12 are not working all other keys do work When I press FN + f9 my top roll keys light up white please help

 

[Ralston18]

Do other keyboards work?

Does the Razor keyboard work on other computers?

Do you have the User Guide/Manual for the Razor?

Have you manually downloaded, installed, and reconfigured the keyboard drivers directly from the manufacturer's website?

(Do not use any third party tools or installers.)

 

[Smoker_2]

[Moderator edit to break up one long sentence/paragraph.]


i tried it on my laptop in same thing it was working a few months ago

perfectly in other keyboards work on the same usb port

I have downloaded the new Razer Synapse 4

I tried to do a driver update but all it says is connect the device to your pc which it is

All lights work properly All other keys work beside the top roll

I even tried a hard reset esc caps and space bar

When I go to device manager it shows the razor keyboard is connected

but if I can't get it to work ill just buy a new keyboard

Not quite sure what you mean about the 4rd party software as I only downloaded the Razer Synapse 4 in tried the updater in it won't work