I have no clue what is wrong but I only get like 100-600Kbs while downloading, the internet is really slow sometimes and other times it says I am connected but there is no internet access. I know it is not my computer(because i just got a new one) and it was the same on my previous laptop and all others in the house. Is it a problem with the modem? Or the service provider? How will I be able to tell? Can i at least "boost" the connection if i can't fix it? thanks!