Question Reboot loop on a new build - RAM error light

[HandsomeViking]

Hey guys! First of all, I hope y'all have a great new year!! 😀

So I'm building a new computer from scratch and I haven't been able to POST at all, no Windows install yet.

After about 10-15 seconds, the computer shuts off entirely and 2 seconds after, it boot back on.

I've noticed that the RAM light is lit, I believe indicating a problem from what I've looked at.

I tried using only one stick on every slot available (tested both sticks that way) and nothing worked.

I also tried removing my GPU and using the built-in GPU of the motherboard, but same issue.

My motherboard came with a bent pin for the CPU socket, that I believe I managed to fix using a microscope at work (they didn't want to replace it, saying bent pins aren't under warranty)

Here's the list of all the component inside the build :

Motherboard : Gigabyte B760M DS3H AX DDR5 version
GPU : Sapphire Nitro+ 6700XT
CPU : i5-12600K
RAM : XPG Lancer DDR5 RGB 6000MHz 32GB (2x16GB)
PSU : SMG 1200

I'm in no way an expert, that's why I come asking for help from you guys, but I know my way around a computer, so I can troubleshoot if needs be.

Could it be a problem with the RAM itself of could a BIOS update make it works?

Or the Motherboard entirely (even if I have no CPU red light lit whatsoever)?

Thank you for your time and have a great rest of your day!! 😊

 

[RealBeast]

I don't see your memory on the motherboard memory QVL, how did you determine compatibility? Is it the AX (AData model?) Please list the full memory model #. Thanx

 

[HandsomeViking]

Hey @RealBeast ,

Thanks for the quick reply!
You're absolutely right, I forgot to put the whole model number, my apologies, here it is :
AX5U6000C3016G-DCLARWH

I was a bit confused when I first looked at QVL, since I found a list on 3 websites and 2 of them had my RAM included, while the last didn't.

I talked to a friend that recommended this RAM to me and he told me that he has this exact combo right now and everything is working fine.

He upgraded his RAM along the way to this one, could it be that he did a BIOS update with his ancient RAM that "enabled" the XPG (AData) RAM?

Thanks again for your time and have a great rest of your day!!

 

[RealBeast]

Yup it is listed as compatible. I would try a bios update, which is real easy on gigabyte.

https://www.gigabyte.com/Motherboard/B760M-DS3H-AX-rev-1x/support#support-dl-bios