Question Recently upgraded my laptop's RAM but it still registers my old RAM amount ?

[Potates]

I recently upgraded my laptop to have 12GB of RAM and installed an 8GB stick in it but for some reason it still registers as having 4GB. Is there any fix to this ?

 

[CountMike]

I recently upgraded my laptop to have 12GB of RAM and installed an 8GB stick in it but for some reason it still registers as having 4GB. Is there any fix to this ?

Did you ad or replace ?

 

[Potates]

I

Did you ad or replace ?

added an 8GB stick since the other 4GB is soldered into the motherboard

 

[CountMike]

I

added an 8GB stick since the other 4GB is soldered into the motherboard

Possibly not compatible with soldered RAM. can you see it in BIOS?

 

[gmoney_907]

is it in the correct slot, should be in the 2nd slot

 

[Potates]

Possibly not compatible with soldered RAM. can you see it in BIOS?

no it still states that the memory is only 4096mb

 

[CountMike]

no it still states that the memory is only 4096mb

Did you reset CMOS/BIOS ? If it's not recognized in BIOS Windows will not know about it either, Most probably doesn't match and/or is not compatible with soldered RAM.
You might want to look here to find compatible RAM

Crucial System Scanner | Memory Upgrade Scanner | Crucial

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