Question Regarding Seagate hdd ironwolf pro

[babywinchester]

Help with broken sata connector

Anyone here ever used Seagate ironwolf pro ?
Actually I have a synology nas ds920+ and unfortunately it slipped from a height of nearly 5 feet resulting in 2 of ironwolf pro (18tb) with broken sata connector and remaining 2 show no external damage at all but all 4 are not working

It’s less than a year I got them

I read on seagate website https://www.seagate.com/support/warranty-and-replacements/void-warranty-checklist/

The point 3 states that bent sata pins are acceptable for returns

Anyone here has ever had the same problem ever ?
And have they got replacements ever.
Can anyone please help me on this


Like can segate find out if drives were dropped ?



P.S: please don’t hate me
The rack on which the nas was kept just broke
I will never be careless enough to not safeguard it

 

[USAFRet]

Anyone here ever used Seagate ironwolf pro ?

I have 4 of them.
4TB each.

The point 3 states that bent sata pins are acceptable for returns

Return/warranty is for manufacturer defects. Not things that you caused.
Yes, they can likely tell.

Especially if you've been using it for a year or so, and only now are saying "its bent!!".

Sorry, this is all on you.

 

[fzabkar]

Some home contents insurance policies will cover accidents like this.

 

[babywinchester]

Ok that’s on me but what about the other two which don’t show any signs of damage
Can I get them replaced without them finding it was dropped