Remote Assistance and Zone Alarm

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Archived from groups: microsoft.public.windowsxp.basics (More info?)

I have been using remote assistance to help a friend who has the free
ZoneAlarm firewall on their PC (Win XP home). This has been working fine
for ages because my IP address is logged in ZA as trusted.

Tried to help someone else today and found I couldn't connect unless ZA was
disabled on the target computer. Checked my correct IP address was on her
trusted list and it was...

So I thought I'd connect to the computer I've connected to loads of times
and check what ZA settings are required. But I now have the same problem
there as well. On the computer which I normally connect to, there will have
been no ZA setting changes - the only things to have happened on that
computer are windows updates (but not SP2 yet).

Anyone any ideas on this??
 
Archived from groups: microsoft.public.windowsxp.basics (More info?)

Even though you are trusted, ZA may be blocking a port or something else
that requires access. You should check the ZA logs, see what is blocked or
check any messages from ZA when you attempt access.

--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"Batts" <th30qhzs02@sneakemail.com> wrote in message
news:dtxhd.709$bI.435@newsfe1-win.ntli.net...
>I have been using remote assistance to help a friend who has the free
>ZoneAlarm firewall on their PC (Win XP home). This has been working fine
>for ages because my IP address is logged in ZA as trusted.
>
> Tried to help someone else today and found I couldn't connect unless ZA
> was disabled on the target computer. Checked my correct IP address was on
> her trusted list and it was...
>
> So I thought I'd connect to the computer I've connected to loads of times
> and check what ZA settings are required. But I now have the same problem
> there as well. On the computer which I normally connect to, there will
> have been no ZA setting changes - the only things to have happened on that
> computer are windows updates (but not SP2 yet).
>
> Anyone any ideas on this??
>
 
Archived from groups: microsoft.public.windowsxp.basics (More info?)

Many thanks Michael - looked at the log and when you highlight the blocked
entry, there is an 'add' button and you just add to the trusted zone and it
all worked fine after that.

Thanks again.

Mark


"Michael Solomon (MS-MVP)" <user@#notme.com> wrote in message
news:O1NcnQGwEHA.1976@TK2MSFTNGP09.phx.gbl...
> Even though you are trusted, ZA may be blocking a port or something else
> that requires access. You should check the ZA logs, see what is blocked
> or check any messages from ZA when you attempt access.
>
> --
> Michael Solomon MS-MVP
> Windows Shell/User
> Backup is a PC User's Best Friend
> DTS-L.Org: http://www.dts-l.org/
>
> "Batts" <th30qhzs02@sneakemail.com> wrote in message
> news:dtxhd.709$bI.435@newsfe1-win.ntli.net...
>>I have been using remote assistance to help a friend who has the free
>>ZoneAlarm firewall on their PC (Win XP home). This has been working fine
>>for ages because my IP address is logged in ZA as trusted.
>>
>> Tried to help someone else today and found I couldn't connect unless ZA
>> was disabled on the target computer. Checked my correct IP address was
>> on her trusted list and it was...
>>
>> So I thought I'd connect to the computer I've connected to loads of times
>> and check what ZA settings are required. But I now have the same problem
>> there as well. On the computer which I normally connect to, there will
>> have been no ZA setting changes - the only things to have happened on
>> that computer are windows updates (but not SP2 yet).
>>
>> Anyone any ideas on this??
>>
>
>
 
Archived from groups: microsoft.public.windowsxp.basics (More info?)

You're welcome, Mark.

--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"Batts" <th30qhzs02@sneakemail.com> wrote in message
news:%82id.251$7K2.7@newsfe2-gui.ntli.net...
> Many thanks Michael - looked at the log and when you highlight the blocked
> entry, there is an 'add' button and you just add to the trusted zone and
> it all worked fine after that.
>
> Thanks again.
>
> Mark
>
>
> "Michael Solomon (MS-MVP)" <user@#notme.com> wrote in message
> news:O1NcnQGwEHA.1976@TK2MSFTNGP09.phx.gbl...
>> Even though you are trusted, ZA may be blocking a port or something else
>> that requires access. You should check the ZA logs, see what is blocked
>> or check any messages from ZA when you attempt access.
>>
>> --
>> Michael Solomon MS-MVP
>> Windows Shell/User
>> Backup is a PC User's Best Friend
>> DTS-L.Org: http://www.dts-l.org/
>>
>> "Batts" <th30qhzs02@sneakemail.com> wrote in message
>> news:dtxhd.709$bI.435@newsfe1-win.ntli.net...
>>>I have been using remote assistance to help a friend who has the free
>>>ZoneAlarm firewall on their PC (Win XP home). This has been working fine
>>>for ages because my IP address is logged in ZA as trusted.
>>>
>>> Tried to help someone else today and found I couldn't connect unless ZA
>>> was disabled on the target computer. Checked my correct IP address was
>>> on her trusted list and it was...
>>>
>>> So I thought I'd connect to the computer I've connected to loads of
>>> times and check what ZA settings are required. But I now have the same
>>> problem there as well. On the computer which I normally connect to,
>>> there will have been no ZA setting changes - the only things to have
>>> happened on that computer are windows updates (but not SP2 yet).
>>>
>>> Anyone any ideas on this??
>>>
>>
>>
>
>
 
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