Remote assistance MsRcIncident

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

I received a MsRcIncident file to do a remote assistance to a friend.
However, I don't know why but when I open the MsRcIncident file, Windows
tells me that no application is associated to this file type. I know that
Remote Assistance is supposed to start automatically when I open the
MsRcIncident file, but this does not work. Can you help me ?

 

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

305608 - HOW TO Enable Remote Assistance in Windows XP:
http://support.microsoft.com/?id=305608

Remote Assistance FAQ for Technical Users:
http://www.microsoft.com/windowsxp/using/helpandsupport/rafaq-technical.mspx


Remote Assistance FAQ for General Users:
http://www.microsoft.com/windowsxp/using/helpandsupport/rafaq-general.mspx




--
Mark L. Ferguson
FAQ for Windows Antispy http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm
"Dany Morin" <DanyMorin@discussions.microsoft.com> wrote in message news:61277928-6D59-4853-B4AD-5EDB5025FA4E@microsoft.com...
>I received a MsRcIncident file to do a remote assistance to a friend.
> However, I don't know why but when I open the MsRcIncident file, Windows
> tells me that no application is associated to this file type. I know that
> Remote Assistance is supposed to start automatically when I open the
> MsRcIncident file, but this does not work. Can you help me ?
>

 

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

This does not help at all. The problem is that when I open the
MsRcIncident invitation, Windows asks me which program use
to open MsRcIncident file. So I think it's a registry problem
with file type association. Can you help me ?

"Mark L. Ferguson" wrote:

> 305608 - HOW TO Enable Remote Assistance in Windows XP:
> http://support.microsoft.com/?id=305608
>
> Remote Assistance FAQ for Technical Users:
> http://www.microsoft.com/windowsxp/using/helpandsupport/rafaq-technical.mspx
>
>
> Remote Assistance FAQ for General Users:
> http://www.microsoft.com/windowsxp/using/helpandsupport/rafaq-general.mspx
>
>
>
>
> --
> Mark L. Ferguson
> FAQ for Windows Antispy http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm
> "Dany Morin" <DanyMorin@discussions.microsoft.com> wrote in message news:61277928-6D59-4853-B4AD-5EDB5025FA4E@microsoft.com...
> >I received a MsRcIncident file to do a remote assistance to a friend.
> > However, I don't know why but when I open the MsRcIncident file, Windows
> > tells me that no application is associated to this file type. I know that
> > Remote Assistance is supposed to start automatically when I open the
> > MsRcIncident file, but this does not work. Can you help me ?
> >
>
>
>

 

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Try a Repair setup. That will repair the registry, in most cases.

If you run an XP "Upgrade"setup, from the original, or "Gold" version of the setup CD, and you have SP2 installed, it might go into
a setup loop, and you could lose your install. Uninstall SP2, BEFORE you Upgrade setup from CD (that lacks sp2 on it.)
875350 - How to remove Windows XP Service Pack 2 from your computer: http://support.microsoft.com/default.aspx?kbid=875350 How to
Perform a Windows XP Repair Install: http://michaelstevenstech.com/XPrepairinstall.htm
--
Mark L. Ferguson
FAQ for Windows Antispy http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm
"Dany Morin" <DanyMorin@discussions.microsoft.com> wrote in message news:3BA7DB6C-1DC2-4631-96E7-F6388C663DBB@microsoft.com...
> This does not help at all. The problem is that when I open the
> MsRcIncident invitation, Windows asks me which program use
> to open MsRcIncident file. So I think it's a registry problem
> with file type association. Can you help me ?
>
> "Mark L. Ferguson" wrote:
>
>> 305608 - HOW TO Enable Remote Assistance in Windows XP:
>> http://support.microsoft.com/?id=305608
>>
>> Remote Assistance FAQ for Technical Users:
>> http://www.microsoft.com/windowsxp/using/helpandsupport/rafaq-technical.mspx
>>
>>
>> Remote Assistance FAQ for General Users:
>> http://www.microsoft.com/windowsxp/using/helpandsupport/rafaq-general.mspx
>>
>>
>>
>>
>> --
>> Mark L. Ferguson
>> FAQ for Windows Antispy http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm
>> "Dany Morin" <DanyMorin@discussions.microsoft.com> wrote in message news:61277928-6D59-4853-B4AD-5EDB5025FA4E@microsoft.com...
>> >I received a MsRcIncident file to do a remote assistance to a friend.
>> > However, I don't know why but when I open the MsRcIncident file, Windows
>> > tells me that no application is associated to this file type. I know that
>> > Remote Assistance is supposed to start automatically when I open the
>> > MsRcIncident file, but this does not work. Can you help me ?
>> >
>>
>>
>>