Remove ALL chipset drivers, start fresh without re-install?

[jsmith24]

Hi guys,

I've got a USB driver issue that I just can't resolve...it keeps resorting to one of several old drivers. I want to know if there's a way to blow out ALL the motherboard chipset drivers and reinstall from the factory CD to get it all working again, without having to re-install a fresh copy of Windows. My specs:

Biostar HiFi A85W
AMD A10-6800K
4GB G.Skill RAM
Windows 7 Home, 64 bit
WD 1TB Black HD.

Any and all help will be greatly appreciated.

Jack

 

[Ra_V_en]

Why is this any problem? Do you have any issues with the usb devices? If the driver doesn't make any further issues i don't see any point of updating it... its an art for art's sake.

 

[aldan]

if there have been any driver updates for your board since you bought it then you will be installing "old" drivers with your cd.have you gone to your mb manufacturers site to check the latest driver version?

 

[jsmith24]

if there have been any driver updates for your board since you bought it then you will be installing "old" drivers with your cd.have you gone to your mb manufacturers site to check the latest driver version?

I should have clarified - YES, there is, indeed, a problem. It's my son's machine (he's 13), and he never used the USB 3.0 ports with any 3.0 devices. I brought my 3.0 card reader over to upload photos and it wouldn't work on the 3.0 ports, but worked fine on the 2.0 ports. I checked Device Manager, and sure enough, the USB 3.0 Host Controller and Root Hub showed exclamation points. I removed the devices, let Windows re-detect to no avail. I deleted them again, loaded the stock drivers - still exclamation points. After hours of trying, I finally got the exclamation points to go away, all seemed well, but by this point I was exhausted and just went to bed and forgot about it.

Yesterday I tried to load photos again, and even though Device Manager is happy, the 3.0 ports won't even recognize ANY 3.0 devices - I hear the "connect sound", then a few seconds later the "disconnect sound", and it just does this ad infinitum until I unplug the reader or the USB 3.0 hard drive, whatever I'm testing with. The computer sees them fine on 2.0 ports, though, oddly, I don't get the "This device can perform faster on a 3.0 port" warning. What's even more maddening is that this machine is identical to my other son's machine in the same room, and it works fine.

So, yes, I've been to the motherboard site and have the latest drivers, but the thing still isn't right. Something, somewhere is interfering. If it's not drivers, as I suspect it is, I'd be happy to hear other conjecture.

Thanks,
Jack

 

[Ra_V_en]

I'm assuming you've tried this card reader on a different station/PC and its working properly right also you've tried on different USB ports?

 

[Pr3di]

Did you build the PC yourself?
The USB 3.0 might have an adaptor that connects them to a USB 2.0 header on the mobo.
At the same time, the USB 3.0 header on the mobo might have a bent pin (happened to many others, even to me), and this is causing issues.

For example, for me only one of the 2 front USB 3.0 ports work.

I just want you to also consider a hardware problem before you go crazy about the software ones.

 

[jsmith24]

I'm assuming you've tried this card reader on a different station/PC and its working properly right also you've tried on different USB ports?

Yes, tried it on other ports on the same machine - 2.0 ports work fine. Tried it on other machines, works fine on all ports. It's also not just the card reader, it's any 3.0 device.

 

[jsmith24]

Did you build the PC yourself?
The USB 3.0 might have an adaptor that connects them to a USB 2.0 header on the mobo.
At the same time, the USB 3.0 header on the mobo might have a bent pin (happened to many others, even to me), and this is causing issues.

For example, for me only one of the 2 front USB 3.0 ports work.

I just want you to also consider a hardware problem before you go crazy about the software ones.

Thanks for the input. The ports in question are the ones soldered directly to the motherboard on the back I/O panel. Both appear to be properly soldered. In addition, they used to at least recognize the 3.0 devices, but were just really slow. Now I get that weird connect/disconnect thing.

Believe me, I wish it were something as simple as that.

 

[Ra_V_en]

Yeah this sounds like a software issue then... are you certain you have installed this driver?:
http://download.biostar.com.tw/upload/Driver//Chipset/ATI/A75/FM2/WIN78.exe

If so please do it again and check devices manager for that exclamation, go do properties and give use the error info from device state window.

 

[jsmith24]

Yeah this sounds like a software issue then... are you certain you have installed this driver?:
http://download.biostar.com.tw/upload/Driver//Chipset/ATI/A75/FM2/WIN78.exe

If so please do it again and check devices manager for that exclamation, go do properties and give use the error info from device state window.

Yes, that's the latest driver, and I've installed it.

See, here's the problem: there is NO error code, no exclamation points anymore, no more "Code 10 Device Cannot Start" error. As far as Windows knows, everything's cool, but the ports don't work as 3.0. They used to work, though the speed was less than USB 2.0. That's when we saw the Device Manager exclamation points. Updated the driver, things keep getting worse.

I'm CONVINCED that it's a driver issue, and that for whatever reason, old, stored drivers are somehow making things bad. That's why I wanted to know if there's a way just to delete all USB and/or motherboard chipset drivers so we can start fresh, but without having to re-install Windows.

Jack

 

[Ra_V_en]

Ok so we are at a crossroads:

1) For an ultimate check i would install fresh os, thats the only way to find out is it related to driver messing.
Check on system drivers then on mobo drivers.
You can make a system backup with Acronis True Image or some kind of similar software and after fresh install and those tests take rollback of the backup.

2) If this wont work then contacting Biostar support is probably the only way to solve it.

 

[jsmith24]

Ok so we are at a crossroads:

1) For an ultimate check i would install fresh os, thats the only way to find out is it related to driver messing.
Check on system drivers then on mobo drivers.
You can make a system backup with Acronis True Image or some kind of similar software and after fresh install and those tests take rollback of the backup.

2) If this wont work then contacting Biostar support is probably the only way to solve it.

I contacted Biostar twice (different e-mail accounts, as I know how tech support goes). Their two options: "Reinstall Windows" and "RMA".

Heh.

Guess I'll try a fresh install on a bare drive I've got here, see what happens.

Jack

 

[Ra_V_en]

I contacted Biostar twice (different e-mail accounts, as I know how tech support goes). Their two options: "Reinstall Windows" and "RMA".

Heh.

Nope i don't work for them either... still quite similar conclusion
I hope you will solve it this way or another.

 

[Pinhedd]

if there have been any driver updates for your board since you bought it then you will be installing "old" drivers with your cd.have you gone to your mb manufacturers site to check the latest driver version?

I should have clarified - YES, there is, indeed, a problem. It's my son's machine (he's 13), and he never used the USB 3.0 ports with any 3.0 devices. I brought my 3.0 card reader over to upload photos and it wouldn't work on the 3.0 ports, but worked fine on the 2.0 ports. I checked Device Manager, and sure enough, the USB 3.0 Host Controller and Root Hub showed exclamation points. I removed the devices, let Windows re-detect to no avail. I deleted them again, loaded the stock drivers - still exclamation points. After hours of trying, I finally got the exclamation points to go away, all seemed well, but by this point I was exhausted and just went to bed and forgot about it.

Yesterday I tried to load photos again, and even though Device Manager is happy, the 3.0 ports won't even recognize ANY 3.0 devices - I hear the "connect sound", then a few seconds later the "disconnect sound", and it just does this ad infinitum until I unplug the reader or the USB 3.0 hard drive, whatever I'm testing with. The computer sees them fine on 2.0 ports, though, oddly, I don't get the "This device can perform faster on a 3.0 port" warning. What's even more maddening is that this machine is identical to my other son's machine in the same room, and it works fine.

So, yes, I've been to the motherboard site and have the latest drivers, but the thing still isn't right. Something, somewhere is interfering. If it's not drivers, as I suspect it is, I'd be happy to hear other conjecture.

Thanks,
Jack

Hi,

Windows 7 does not have native XHCI support, that was added with Windows 8. This means that the only way to get a functioning USB XHCI controller on Windows 7 is to use manufacturer drivers.

Furthermore, many early USB 3.0 controllers (such as the early NEC ones) have truckloads of problems. Many of these problems can be resolved by updating the controller firmware if a firmware update is available for that particular controller but otherwise a newer controller will need to be used.

 

[jsmith24]

if there have been any driver updates for your board since you bought it then you will be installing "old" drivers with your cd.have you gone to your mb manufacturers site to check the latest driver version?

I should have clarified - YES, there is, indeed, a problem. It's my son's machine (he's 13), and he never used the USB 3.0 ports with any 3.0 devices. I brought my 3.0 card reader over to upload photos and it wouldn't work on the 3.0 ports, but worked fine on the 2.0 ports. I checked Device Manager, and sure enough, the USB 3.0 Host Controller and Root Hub showed exclamation points. I removed the devices, let Windows re-detect to no avail. I deleted them again, loaded the stock drivers - still exclamation points. After hours of trying, I finally got the exclamation points to go away, all seemed well, but by this point I was exhausted and just went to bed and forgot about it.

Yesterday I tried to load photos again, and even though Device Manager is happy, the 3.0 ports won't even recognize ANY 3.0 devices - I hear the "connect sound", then a few seconds later the "disconnect sound", and it just does this ad infinitum until I unplug the reader or the USB 3.0 hard drive, whatever I'm testing with. The computer sees them fine on 2.0 ports, though, oddly, I don't get the "This device can perform faster on a 3.0 port" warning. What's even more maddening is that this machine is identical to my other son's machine in the same room, and it works fine.

So, yes, I've been to the motherboard site and have the latest drivers, but the thing still isn't right. Something, somewhere is interfering. If it's not drivers, as I suspect it is, I'd be happy to hear other conjecture.

Thanks,
Jack

Hi,

Windows 7 does not have native XHCI support, that was added with Windows 8. This means that the only way to get a functioning USB XHCI controller on Windows 7 is to use manufacturer drivers.

Furthermore, many early USB 3.0 controllers (such as the early NEC ones) have truckloads of problems. Many of these problems can be resolved by updating the controller firmware if a firmware update is available for that particular controller but otherwise a newer controller will need to be used.

Hi Pinhedd,

I would accept that as a solution, except the machine sitting next to it in the same room has the exact same hardware and works fine. The only difference: the users. One of them obviously did something to it...just looking for the right software fix.

Jack

 

[Ra_V_en]

Hi Pinhedd,

I would accept that as a solution, except the machine sitting next to it in the same room has the exact same hardware and works fine. The only difference: the users. One of them obviously did something to it...just looking for the right software fix.

Jack

So we are back to square 1, windows reinstalation or hardware failure.
Im not saying finding a solution other than that is impossible, but windows reinstalation is simply the cost-effective one.