I can't believe this - what normally takes 2 seconds is taking forever to figure out. LOTS of people are having the same problem - I have a gateway mfatsnin nmz 500se. Please, somebody must know how to remove the case. Also, today was the very first time I was propmpted to enter a user name and password at the win xp welcome page. Actually, there was a name in the user name field - it was the name of our real estate brokerage firm. So, somebody must have created that account. Is there anything I can boot/run off a floppy or CD? Please help. Thanks.