Replacing GPU with EVGA GTX 760 - black screen with cursor

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M

marunder

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Jan 1, 2013
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I have been trying to replace my current GPU for many hours....

==Current GPU
Sapphire Radeon HD 7770 GHZ 1 GB DDR5 HDMI/DVI-I/DP PCI-Express

== New GPU [ Christmas present from spouse ]
EVGA GeForce GTX 760 SC 4GB DisplayPort HDMI DVI-I/DVI-D Graphics Card with ACX Cooler 04G-P4-2768-K

== PSU is pretty new, has been driving things for a couple months:: Cooler Master Silent Pro M2 - 620W Power Supply with 80 PLUS Bronze Certification (other specs below).

I removed my old 7770 and drivers (control panel then Driver Fusion). Shut off computer, restarted without GPU, shut down, then put in GTX 760, inserted the 6 and 8 pin plugs from PSU, and restarted.

On starting I get a beep, and option to click del or F12 for BIOS or for boot menu. Keyboard press on del gets a click (or continuous clicking if I hold it down). F12 does nothing. After delay about 30 seconds, I get a second beep, same screen stays, for about 30 seconds more. Then I get black screen with cursor top left. I can get no response via keyboard or mouse at any time during all this.

I then replaced with my old 7770 and things work as expected (given removed usual drivers, but starts and usable etc...). Then tried the GTX 760 again. Same result.

I have been searching around. Possibilities could have been PSU, but +12V rail on this PSU is 50 amps and GTX 760 needs 30 amps. It has been driving the 7770 which needs ~7 amps I think. Not sure if I can measure the actual amps on that +12V rail or if that is a possible problem? Or it might be the new GTX 760 🙁 - it was mail ordered and has been under tree for a few weeks.

I don't have any other rigs to test the card in - thoughts?

Thanks for any help!
Mark

==My computer specs
Gateway 4860 UR-14P
Win 7 Home Premium 64 bit
Intel(R) Core(TM) i5-3450 CPU @ 3.10GHz, 3101 Mhz
Intel H67 chipset
Installed Physical Memory (RAM) 6.00 GB
Cooler Master Silent Pro M2 - 620W Power Supply with 80 PLUS Bronze Certification

 
Solution
J
well good luck but thats the way it is with them type of store built computers them guys got it all figured out.. most times the only upgrades you cam do are memory amd then i think it has to be there parts still... its just done to protect them and there product and your not alone i try to explain this to outhers and feel bad for dashing there hopes after they had spent good money realy for nothing in the end.. you would think that there was a disclaimer in there paperwork that states this up front[??] well good luck.
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ok to start these computer companys like yours dell hp whoever will fix the bios so you cant do certin upgrades cause they dont want you to do somthing to harm there product and you to come back on them for warentty or refund . now ther are some ways to trick the board and get some things to work its just a matter of finding what if there is one

you may have been better off going with a amd card so there would be no driver change out and all involved there and you may have got away with it [??]
 
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Hmmmm, thanks but sorry - I am afraid I do not understand this ...
- The brand card I have is EVGA which is in my Gateway computer... Is it that there may be some Gateway bios issue specific for this EVGA card? -- EDIT -- OR that is is an Nvidia that is the issue?
- The other thing I guess this may relate too: using control panel to remove Catalyst in this case then Driver Fusion for cleaning driver bits up as much as possible is from my reading here a standard approach. Maybe it is that there are non-removed driver bits interfering?
?
 
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well your going from a amd to nvidia so they may have somthing hidden to prevent this 2.. there parts may have there bios changes that makes there parts work with there systems [vid cards have bios too] and changes that makes non Gateway branded parts not work .. 3 they DONT want you to make changes to THERE computer do to you or it causeing damage and you go back on them for it. in outher words they do thing to guard there liabilty of ther product.. i mean what so hard to understand. this is why computer guy's and gamers build there own rigs cause there open platforms and can be changed as they see fit with in compatably..
 
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I did just find another post here from Dec 15 so far with same symptoms:
http://www.tomshardware.com/answers/id-1771575/evga-gtx-760-work.html

"I have a gateway dx4860-ur14p and want to buy a new graphics card. I have already upgrade psu to 600w. I have previously tried an evga 760 and the system would not boot with it. .... " They also ended up with a black screen with blinking cursor....

More when I find out something else....!
 
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ya dude its just a thing they do these thingsds to protect them selves from having warenty issues when they sell there computer they do this so its ganrented to work out of the box and last the warenty out it not like they were out to hurt you. it just the way they got to do it to protect them and there product.. now with a dell we found that if the guy removed 1 stick of his system memory he was able to get his card going. will it work with yours ?? dont know. if you got windows 8 or 8.1 theres that secure boot thing that it seems that a card need to be a uefi actavited card [dont know what thats about yet] this is why computer and gamers do costom builds do to there open platform and can be upgraded with in there compatablity.
 
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wellhave you looked at a new board and just get away from that gateway board? if all your parts work well for you just get a board and a new copy of win7 you look like that should be all you need to get going .. you got a psu a card a harddrive a disk drive maby memory[??] a cpu and it seems your set and these boards bois wount lock you out its just a thought to conciter.... [i will assume thats a micro atx board there useing]

http://www.newegg.com/Product/ProductList.aspx?Submit=ENE&N=100007627%20600009017%20600093976&IsNodeId=1&bop=And&Order=REVIEWS&PageSize=50
 
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Thanks for the link junkeymonkey - I would not mind building onto a new board but my work and rest of life interferes with time available - this was supposed to be quick upgrade 🙁. I do think most of the pieces are mostly there though I am currently over budget with various items so adding in the new board and Win7 are too much $$ atmo... I will think about it. The Gateway came with 6 gigs of RAM (4+2, cheaper for them I suppose). Also I am investigating the EVGA forum and other searches as well to see if I can find a simpler/cheaper way fwd.
 
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well try removing a stick of the ram and retry this trick had worked on a dell--- remove all the cards drivers and software [like msi afterburner, or some kinda add on programs] to were when you reboot all the card has to run on is the defult windows display driver [windows defult display driver wount do any heavy stuff] and check if things seem to be in order. if so go to device manager-display- right click your card - propertys - driver - it should be provider microsoft--- if so load the new cards driver and follow prompts to restart back to desktop [i prefer to download the driver to a file on the desktop and install from there] i realy cant think of much more to help if this dont work.
 
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Thanks - I had already removed the drivers (orig post) - I took out the 2 gig RAM chip, and moved the 4 gig around across the slots, no luck there, still same result. No disable onboard/cpu graphics setting in Bios that I could find... Have not found any other actual leads on this yet, will search around a bit more tomorrow. Time for sleep - more later. May just try to send back (amzn) and maybe try a different card.
 
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well good luck but thats the way it is with them type of store built computers them guys got it all figured out.. most times the only upgrades you cam do are memory amd then i think it has to be there parts still... its just done to protect them and there product and your not alone i try to explain this to outhers and feel bad for dashing there hopes after they had spent good money realy for nothing in the end.. you would think that there was a disclaimer in there paperwork that states this up front[??] well good luck.
 
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Solution
Updating here as well as in Pitchrs post in case it might be missed there and the below video bios approach (not yet tested) might be useful for some.
Update - tried Flashing Bios (only available was original version). - no luck
Battery removal for an hour. - no luck
Spend hours trying to figure out if I can enable a legacy BIOS instead of EFI, as some had luck with legacy if can switch - no luck there too...

Spoke with EVGA - they said (basically, I might not have the details accurate...) that it is likely inability of the current bios to enable PCIE-2 backwards compatibility. They have a custom video bios upgrade which sets the card to PCIE 2. He said not guaranteed but had worked in some, cases eg for HP and other computers. I would need another computer which I can plug it into where it works and do myself, or I can send to them, they will make the fix, and send it back. I don't have another computer for this anymore, may end up going this route though...
Thinking.....
PS - Thanks for the input all! 😀
EDIT - my MOBO is PCIE 2 and not PCIE 3
 
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i have had the exact same problem with my EVGA 650ti. when i boot up it leaves me with a black screen but grants me ability to move my cursor around. at first it worked. i installed the drivers but quarter way through the instillation of drivers my pc shut down. now when i load it gives me a black screen with a cursor. have i unistalled windows basic display? is it my card? or is it something els? any help would be appreciated.
 
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Hi wyeryjamaz. I am pretty noob on things, and not sure where to go with this, sorry :??: . But I think you might get more response if you start a new thread with a descriptive title. And which drivers are you talking about - those on install disk? And add in some system details - cpu, mobo, psu, etc.

PS - ended up sending my card to EVGA so they can update video bios. More when i get it back!
 
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Erm, not sure why you say this about "plain and simple" junkeymonkey???
wyeryjamaz is asking a similar question, but note he does not say it is the same issue.
My suggestion is simply more details are helpful.
wyermaz, forgot to ask question asked early on in my original thread- is this a store bought computer or home built?
 
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Checking back in on this looooongish story :lol: work and life delay here... for the EVGA GTX 760 .
EVGA (very helpful on the phone btw) suggestion was it may be that the card is set as PCIE3 and the Gateway bios was unable to set to PCIE2 (my MOBO is PCIE2; all this may not be technically accurate wording from me). They had ability to set the Vbios to default to PCIE2 which in theory might start ok - it had evidently worked for some HP computers - no guarantees they did say. They also said they would send the update to me and I could do my self, but no other computer to use for this approach...

Anyway - I sent to EVGA, they did magic, sent back to me, I plugged it in and.... hmmm..... uh ooh.... argh! NO - did not work :kaola: same issue. So, I returned it, and got a less expensive and still in budget card (/sigh -- bit coin miners...😛) but still an upgrade for me. It is also a Sapphire (like my previous two cards) and also Radeon ((Sapphire R9 270x 4gb card; this is intended to get heavily modded skyrim running all this time...)) -- plugged it in.... pls pls :??: pls pls... hmmm!?!?! and VOILA, started up, updated driver for card all is good - now I will reinstall Skyrim and remod. (I finished Bioshock and Tomb Runner while all this was happening.). Also in this time I installed a new ssd to assist with load times in general.

Moral of some kind...? So, I am not sure if this GPU issue is an intentional type of thing by Gateway, seems easily as likely just something they are not interested in given their main business (sell lots of computers!), or laziness, or no $$ for them to update bios to fit needs as tech evolves - not sure. Next time though I will build my own with copious info and help here 😀 thx much all.

EDIT in a PS - comparison with old and new card ( I think ignoring the new is 4gb vs 1 gb for old one)
http://www.anandtech.com/bench/product/1079?vs=1043
 
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im like crying now cuz I just ordered this card and I have the dx4860-ur28. but I was on this site and it says that are motherboard is Compatible. and I no its not going to work cuz there is a lot of ppl on these things saying that the dx4680 doesn't work im sooo... pissed.
 
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i think I just found a way to be able to use this card in are comp if your using win 8 I was reading that there is a way to turn off the uefi and turn on the legacy there r youtube videos about this and will try it with my card comes on this weds cant wait to see if it will work
 
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yes I worked I got this same card and I have the gateway dx4860-ur28 I am so happy all I did was change the uefi and sur boot to off the night b4 and when I got this card today I had no problems at all just popped it in n It worked and I love it so I don't no if it was that but im guessing that it is and the card is showing that im running on pcie-3.0 but my motherboard is 2.0 so I don't no wats that about but I hope im not losing ne performance over it and someone help me and tell me if it does. sux that you returned it

 
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