RMA for K7S5A Pro 5.0???

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Archived from groups: alt.comp.periphs.mainboard.elitegroup (More info?)

Hi All,

Has anyone had any luck getting an RMA from ECS for a faulty motherboard? I
sent them a tech. support question describing the problem (bad caps) and
asked how do I get it fixed. I'm doing this more as a curiosity than
anything else. I might fix the board myself, but I wanted to see what ECS
would do first...

Has anyone had a mobo repaired from ECS under warranty?
--
Kirbalo...

K7S5A Pro, Athlon XP 1600+
1 Gig DDR, 120 GB, nVidia GeForce 4 MX 440
SuSE Linux 9.2 Pro & XP Pro Dual Boot
Linux 2.6.8-24.11-default
12:52pm up 4 days 23:48, 3 users, load average: 1.20, 1.13, 1.10
 
Archived from groups: alt.comp.periphs.mainboard.elitegroup (More info?)

On Sun, 06 Feb 2005 12:55:05 -0600, kirbalo <kirbalo@nospam.com> wrote:

>Hi All,
>
>Has anyone had any luck getting an RMA from ECS for a faulty motherboard? I
>sent them a tech. support question describing the problem (bad caps) and
>asked how do I get it fixed. I'm doing this more as a curiosity than
>anything else. I might fix the board myself, but I wanted to see what ECS
>would do first...
>
>Has anyone had a mobo repaired from ECS under warranty?


ECS won't take RMA's from end users.
So unless you can take it back to where you bought it...and they
honor the warranty, you're probably out of luck.
 
Archived from groups: alt.comp.periphs.mainboard.elitegroup (More info?)

Big Jerk wrote:

> On Sun, 06 Feb 2005 12:55:05 -0600, kirbalo <kirbalo@nospam.com> wrote:
>
>>Hi All,
>>
>>Has anyone had any luck getting an RMA from ECS for a faulty motherboard?
>>I sent them a tech. support question describing the problem (bad caps) and
>>asked how do I get it fixed. I'm doing this more as a curiosity than
>>anything else. I might fix the board myself, but I wanted to see what ECS
>>would do first...
>>
>>Has anyone had a mobo repaired from ECS under warranty?
>
>
> ECS won't take RMA's from end users.
> So unless you can take it back to where you bought it...and they
> honor the warranty, you're probably out of luck.

I bought it from ZipZoomFly.com...and they won't take it back unless it's in
the 30 day window...

--
Kirbalo...

K7S5A Pro, Athlon XP 1600+
1 Gig DDR, 120 GB, nVidia GeForce 4 MX 440
SuSE Linux 9.2 Pro & XP Pro Dual Boot
Linux 2.6.8-24.11-default
4:12pm up 5 days 3:07, 3 users, load average: 1.00, 1.13, 1.39
 
Archived from groups: alt.comp.periphs.mainboard.elitegroup (More info?)

On Sun, 06 Feb 2005 16:13:12 -0600, kirbalo <kirbalo@nospam.com>
wrote:

>Big Jerk wrote:
>
>> On Sun, 06 Feb 2005 12:55:05 -0600, kirbalo <kirbalo@nospam.com> wrote:
>>
>>>Hi All,
>>>
>>>Has anyone had any luck getting an RMA from ECS for a faulty motherboard?
>>>I sent them a tech. support question describing the problem (bad caps) and
>>>asked how do I get it fixed. I'm doing this more as a curiosity than
>>>anything else. I might fix the board myself, but I wanted to see what ECS
>>>would do first...
>>>
>>>Has anyone had a mobo repaired from ECS under warranty?
>>
>>
>> ECS won't take RMA's from end users.
>> So unless you can take it back to where you bought it...and they
>> honor the warranty, you're probably out of luck.
>
>I bought it from ZipZoomFly.com...and they won't take it back unless it's in
>the 30 day window...

30 days is zipzoomfly's 'return policy' (which isn't the 'waranty',
per see) but they are also the 'provider' for ECS warranty claims. You
return to zipzoomfly and they do their RMA thing with ECS.
 
Archived from groups: alt.comp.periphs.mainboard.elitegroup (More info?)

flipper wrote:

> On Sun, 06 Feb 2005 16:13:12 -0600, kirbalo <kirbalo@nospam.com>
> wrote:
>
>>Big Jerk wrote:
>>
>>> On Sun, 06 Feb 2005 12:55:05 -0600, kirbalo <kirbalo@nospam.com> wrote:
>>>
>>>>Hi All,
>>>>
>>>>Has anyone had any luck getting an RMA from ECS for a faulty
>>>>motherboard? I sent them a tech. support question describing the problem
>>>>(bad caps) and
>>>>asked how do I get it fixed. I'm doing this more as a curiosity than
>>>>anything else. I might fix the board myself, but I wanted to see what
>>>>ECS would do first...
>>>>
>>>>Has anyone had a mobo repaired from ECS under warranty?
>>>
>>>
>>> ECS won't take RMA's from end users.
>>> So unless you can take it back to where you bought it...and they
>>> honor the warranty, you're probably out of luck.
>>
>>I bought it from ZipZoomFly.com...and they won't take it back unless it's
>>in the 30 day window...
>
> 30 days is zipzoomfly's 'return policy' (which isn't the 'waranty',
> per see) but they are also the 'provider' for ECS warranty claims. You
> return to zipzoomfly and they do their RMA thing with ECS.

Thanks for the info...I didn't know that. I'll try them and see what
happens...
--
Kirbalo...

K7S5A Pro, Athlon XP 1600+
1 Gig DDR, 120 GB, nVidia GeForce 4 MX 440
SuSE Linux 9.2 Pro & XP Pro Dual Boot
Linux 2.6.8-24.11-default
10:38am up 5 days 21:34, 3 users, load average: 1.55, 1.74, 1.90
 
Archived from groups: alt.comp.periphs.mainboard.elitegroup (More info?)

In article <I5udnbru08QjBJrfRVn-hQ@comcast.com>, kirbalo@nospam.com
says...
> flipper wrote:
>
> > On Sun, 06 Feb 2005 16:13:12 -0600, kirbalo <kirbalo@nospam.com>
> > wrote:
> >
> >>Big Jerk wrote:
> >>
> >>> On Sun, 06 Feb 2005 12:55:05 -0600, kirbalo <kirbalo@nospam.com> wrote:
> >>>
> >>>>Hi All,
> >>>>
> >>>>Has anyone had any luck getting an RMA from ECS for a faulty
> >>>>motherboard? I sent them a tech. support question describing the problem
> >>>>(bad caps) and
> >>>>asked how do I get it fixed. I'm doing this more as a curiosity than
> >>>>anything else. I might fix the board myself, but I wanted to see what
> >>>>ECS would do first...
> >>>>
> >>>>Has anyone had a mobo repaired from ECS under warranty?
> >>>
> >>>
> >>> ECS won't take RMA's from end users.
> >>> So unless you can take it back to where you bought it...and they
> >>> honor the warranty, you're probably out of luck.
> >>
> >>I bought it from ZipZoomFly.com...and they won't take it back unless it's
> >>in the 30 day window...
> >
> > 30 days is zipzoomfly's 'return policy' (which isn't the 'waranty',
> > per see) but they are also the 'provider' for ECS warranty claims. You
> > return to zipzoomfly and they do their RMA thing with ECS.
>
> Thanks for the info...I didn't know that. I'll try them and see what
> happens...
>

No offense meant, but have you considered the cost of shipping,
plus the time lost dickin' around with removing and replacing the
old m/b over just replacing it with a new one?

Bill
 
Archived from groups: alt.comp.periphs.mainboard.elitegroup (More info?)

Bill wrote:

> In article <I5udnbru08QjBJrfRVn-hQ@comcast.com>, kirbalo@nospam.com
> says...
>> flipper wrote:
>>
>> > On Sun, 06 Feb 2005 16:13:12 -0600, kirbalo <kirbalo@nospam.com>
>> > wrote:
>> >
>> >>Big Jerk wrote:
>> >>
>> >>> On Sun, 06 Feb 2005 12:55:05 -0600, kirbalo <kirbalo@nospam.com>
>> >>> wrote:
>> >>>
>> >>>>Hi All,
>> >>>>
>> >>>>Has anyone had any luck getting an RMA from ECS for a faulty
>> >>>>motherboard? I sent them a tech. support question describing the
>> >>>>problem (bad caps) and
>> >>>>asked how do I get it fixed. I'm doing this more as a curiosity than
>> >>>>anything else. I might fix the board myself, but I wanted to see
>> >>>>what ECS would do first...
>> >>>>
>> >>>>Has anyone had a mobo repaired from ECS under warranty?
>> >>>
>> >>>
>> >>> ECS won't take RMA's from end users.
>> >>> So unless you can take it back to where you bought it...and they
>> >>> honor the warranty, you're probably out of luck.
>> >>
>> >>I bought it from ZipZoomFly.com...and they won't take it back unless
>> >>it's in the 30 day window...
>> >
>> > 30 days is zipzoomfly's 'return policy' (which isn't the 'waranty',
>> > per see) but they are also the 'provider' for ECS warranty claims. You
>> > return to zipzoomfly and they do their RMA thing with ECS.
>>
>> Thanks for the info...I didn't know that. I'll try them and see what
>> happens...
>>
>
> No offense meant, but have you considered the cost of shipping,
> plus the time lost dickin' around with removing and replacing the
> old m/b over just replacing it with a new one?
>
> Bill

None taken...

Yes, I have. As I said in my original post, I was asking this more as a
curiosity than anything else. This is the second of 3 K7S5A's that have
failed me, and the third (the computer I'm typing on now) shows visible
signs of the same failure. (bad caps) I can fix it myself, as a
hobby/soldering practice and can get the parts in a day or two to fix it.
Time spent would be for fun of fixing. The board has been replaced already
with an Asus A7N8X Deluxe Refurb in the other box, so the board and it's
"older brother", a v3.1, are just sitting around right now. One is
technically still under warranty, and I was just curious...

--
Kirbalo...

K7S5A Pro, Athlon XP 1600+
1 Gig DDR, 120 GB, nVidia GeForce 4 MX 440
SuSE Linux 9.2 Pro & XP Pro Dual Boot
Linux 2.6.8-24.11-default
11:10am up 5 days 22:06, 3 users, load average: 1.62, 1.79, 1.72
 
Archived from groups: alt.comp.periphs.mainboard.elitegroup (More info?)

"flipper" <flipper@fish.net> wrote in message
news😛tvd01tp0musibq4sakkduf3etejt9golc@4ax.com...
> On Sun, 06 Feb 2005 16:13:12 -0600, kirbalo <kirbalo@nospam.com>
> wrote:
>
>>Big Jerk wrote:
>>
>>> On Sun, 06 Feb 2005 12:55:05 -0600, kirbalo <kirbalo@nospam.com> wrote:
>>>
>>>>Hi All,
>>>>
>>>>Has anyone had any luck getting an RMA from ECS for a faulty
>>>>motherboard?
>>>>I sent them a tech. support question describing the problem (bad caps)
>>>>and
>>>>asked how do I get it fixed. I'm doing this more as a curiosity than
>>>>anything else. I might fix the board myself, but I wanted to see what
>>>>ECS
>>>>would do first...
>>>>
>>>>Has anyone had a mobo repaired from ECS under warranty?
>>>
>>>
>>> ECS won't take RMA's from end users.
>>> So unless you can take it back to where you bought it...and they
>>> honor the warranty, you're probably out of luck.
>>
>>I bought it from ZipZoomFly.com...and they won't take it back unless it's
>>in
>>the 30 day window...
>
> 30 days is zipzoomfly's 'return policy' (which isn't the 'waranty',
> per see) but they are also the 'provider' for ECS warranty claims. You
> return to zipzoomfly and they do their RMA thing with ECS.
>

Well, on a positive note, I contacted ZipZoomFly and they issued me an RMA.
We'll see what happens and how long it takes, and what I actually get
back...I'll use it as a Kids computer if and when it comes back...

On a negative note, my 3rd out of 3 K7S5A boards has just died. Same
problem, only the CPU power supply FET's are shot, due to thermal runaway,
probably because of the caps. going bad. This one is an older one, and out
of warranty...

I haven't had good luck with ECS as far as the K7S5A is concerned...3 out of
3 dead over the last 2 years...My first board, v3.1 lived 14 months, my
second board, a Pro v5.0 lived 15 months, and my 3rd board, another Pro v5.0
lived 8 months...(not all consecutively)

I think I'm moving to Asus from now on...

Good luck to the group, and hopefully ECS can get it's act together
someday...

kirbalo
 
Archived from groups: alt.comp.periphs.mainboard.elitegroup (More info?)

On Tue, 22 Feb 2005 12:57:53 -0600, "kirbalo" <kpa@nospam.com> wrote:

>"flipper" <flipper@fish.net> wrote in message
>news😛tvd01tp0musibq4sakkduf3etejt9golc@4ax.com...
>> On Sun, 06 Feb 2005 16:13:12 -0600, kirbalo <kirbalo@nospam.com>
>> wrote:
>>
>>>Big Jerk wrote:
>>>
>>>> On Sun, 06 Feb 2005 12:55:05 -0600, kirbalo <kirbalo@nospam.com> wrote:
>>>>
>>>>>Hi All,
>>>>>
>>>>>Has anyone had any luck getting an RMA from ECS for a faulty
>>>>>motherboard?
>>>>>I sent them a tech. support question describing the problem (bad caps)
>>>>>and
>>>>>asked how do I get it fixed. I'm doing this more as a curiosity than
>>>>>anything else. I might fix the board myself, but I wanted to see what
>>>>>ECS
>>>>>would do first...
>>>>>
>>>>>Has anyone had a mobo repaired from ECS under warranty?
>>>>
>>>>
>>>> ECS won't take RMA's from end users.
>>>> So unless you can take it back to where you bought it...and they
>>>> honor the warranty, you're probably out of luck.
>>>
>>>I bought it from ZipZoomFly.com...and they won't take it back unless it's
>>>in
>>>the 30 day window...
>>
>> 30 days is zipzoomfly's 'return policy' (which isn't the 'waranty',
>> per see) but they are also the 'provider' for ECS warranty claims. You
>> return to zipzoomfly and they do their RMA thing with ECS.
>>
>
>Well, on a positive note, I contacted ZipZoomFly and they issued me an RMA.
>We'll see what happens and how long it takes, and what I actually get
>back...I'll use it as a Kids computer if and when it comes back...
>
>On a negative note, my 3rd out of 3 K7S5A boards has just died. Same
>problem, only the CPU power supply FET's are shot, due to thermal runaway,
>probably because of the caps. going bad. This one is an older one, and out
>of warranty...
>
>I haven't had good luck with ECS as far as the K7S5A is concerned...3 out of
>3 dead over the last 2 years...My first board, v3.1 lived 14 months, my
>second board, a Pro v5.0 lived 15 months, and my 3rd board, another Pro v5.0
>lived 8 months...(not all consecutively)

What processors you running in them?

I have a K7S5A Pro but I wouldn't buy another one. There are known
problems that ECS just simply ignores over every rev level they've
done. Most infamous being the spontaneous lost CMOS parameters for no
reason.

>
>I think I'm moving to Asus from now on...
>
>Good luck to the group, and hopefully ECS can get it's act together
>someday...
>
>kirbalo
>
 
Archived from groups: alt.comp.periphs.mainboard.elitegroup (More info?)

On Tue, 22 Feb 2005 12:57:53 -0600, "kirbalo" <kpa@nospam.com> wrote:

>"flipper" <flipper@fish.net> wrote in message
>news😛tvd01tp0musibq4sakkduf3etejt9golc@4ax.com...
>> On Sun, 06 Feb 2005 16:13:12 -0600, kirbalo <kirbalo@nospam.com>
>> wrote:
>>
>>>Big Jerk wrote:
>>>
>>>> On Sun, 06 Feb 2005 12:55:05 -0600, kirbalo <kirbalo@nospam.com> wrote:
>>>>
>>>>>Hi All,
>>>>>
>>>>>Has anyone had any luck getting an RMA from ECS for a faulty
>>>>>motherboard?
>>>>>I sent them a tech. support question describing the problem (bad caps)
>>>>>and
>>>>>asked how do I get it fixed. I'm doing this more as a curiosity than
>>>>>anything else. I might fix the board myself, but I wanted to see what
>>>>>ECS
>>>>>would do first...
>>>>>
>>>>>Has anyone had a mobo repaired from ECS under warranty?
>>>>
>>>>
>>>> ECS won't take RMA's from end users.
>>>> So unless you can take it back to where you bought it...and they
>>>> honor the warranty, you're probably out of luck.
>>>
>>>I bought it from ZipZoomFly.com...and they won't take it back unless it's
>>>in
>>>the 30 day window...
>>
>> 30 days is zipzoomfly's 'return policy' (which isn't the 'waranty',
>> per see) but they are also the 'provider' for ECS warranty claims. You
>> return to zipzoomfly and they do their RMA thing with ECS.
>>
>
>Well, on a positive note, I contacted ZipZoomFly and they issued me an RMA.
>We'll see what happens and how long it takes, and what I actually get
>back...I'll use it as a Kids computer if and when it comes back...
>
>On a negative note, my 3rd out of 3 K7S5A boards has just died. Same
>problem, only the CPU power supply FET's are shot, due to thermal runaway,
>probably because of the caps. going bad. This one is an older one, and out
>of warranty...
>
>I haven't had good luck with ECS as far as the K7S5A is concerned...3 out of
>3 dead over the last 2 years...My first board, v3.1 lived 14 months, my
>second board, a Pro v5.0 lived 15 months, and my 3rd board, another Pro v5.0
>lived 8 months...(not all consecutively)
>
>I think I'm moving to Asus from now on...

Check their message board. You will find hundreds of dissatisfied
users complaining about service and product reliability.


>
>Good luck to the group, and hopefully ECS can get it's act together
>someday...
>
>kirbalo
>

My K7S5A Pro v5.0 cost $84.95 including a 2200 processor from fry's
in August of 2003. It lost cmos twice. I'm happy with it.

PJ
 
Archived from groups: alt.comp.periphs.mainboard.elitegroup (More info?)

kirbalo wrote:

> Hi All,
>
> Has anyone had any luck getting an RMA from ECS for a faulty motherboard?
> I sent them a tech. support question describing the problem (bad caps) and
> asked how do I get it fixed. I'm doing this more as a curiosity than
> anything else. I might fix the board myself, but I wanted to see what ECS
> would do first...
>
> Has anyone had a mobo repaired from ECS under warranty?

Well, I was able to get ZipZoomFly.com to take my board back and
rework/replace it. It will probably take 3 to 4 weeks at best..

And...as discussed elswhere in this thread, my 3rd K7S5A blew up on me. The
bad caps. near the CPU power supply caused the FET's to FRY. So, now I'm 3
for 3 with these boards for failures. This final one is out of warranty,
so I will probalby get 1 replaced under warranty, and the other two get to
contaminate my local trash dump...

Unfortunately, the "Fry"ing of the FET's caused the Power supply to die also
(not sure why, probably over current) and I lost (for some reason) my Hard
Drive also. (It won't spin up at all!) I have had to rebuild my Dual boot
SuSE Linux and XP box from scratch. I had backups of the XP, but not of
the Linux.

I'll post back when I get the board back from ZZF...

Until then, "Asus"ing I will go...
--
Kirbalo...

Asus A7N8X, Athlon XP 2600+
1 Gig DDR, 120 GB, nVidia GeForce 4 MX 440
SuSE Linux 9.2 Pro & XP Pro Dual Boot
Linux 2.6.8-24.11-default
 12:31pm  up 17:44,  3 users,  load average: 0.05, 0.06, 0.01
 
Archived from groups: alt.comp.periphs.mainboard.elitegroup (More info?)

kirbalo wrote:

> kirbalo wrote:
>
>> Hi All,
>>
>> Has anyone had any luck getting an RMA from ECS for a faulty motherboard?
>> I sent them a tech. support question describing the problem (bad caps)
>> and
>> asked how do I get it fixed. I'm doing this more as a curiosity than
>> anything else. I might fix the board myself, but I wanted to see what
>> ECS would do first...
>>
>> Has anyone had a mobo repaired from ECS under warranty?
>
> Well, I was able to get ZipZoomFly.com to take my board back and
> rework/replace it. It will probably take 3 to 4 weeks at best..
>
> And...as discussed elswhere in this thread, my 3rd K7S5A blew up on me.
> The
> bad caps. near the CPU power supply caused the FET's to FRY. So, now I'm
> 3
> for 3 with these boards for failures. This final one is out of warranty,
> so I will probalby get 1 replaced under warranty, and the other two get to
> contaminate my local trash dump...
>
> Unfortunately, the "Fry"ing of the FET's caused the Power supply to die
> also (not sure why, probably over current) and I lost (for some reason) my
> Hard
> Drive also. (It won't spin up at all!) I have had to rebuild my Dual
> boot
> SuSE Linux and XP box from scratch. I had backups of the XP, but not of
> the Linux.
>
> I'll post back when I get the board back from ZZF...
>
> Until then, "Asus"ing I will go...

Well, I got the board back from ZZF yesterday. Brand New Board. I've since
migrated the box to an Asus A7N8X. I'll either keep the board for another
build later, or up on eBay...

Either way...the board was replaced within the warranty period.
--
kirbalo
 
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