Question RoG Z390-e after shorting USB/HDMI port, GPU cannot take full load.

[jhchoo]

Hi all,

Recently I accidentally shorted either an HDMI or USB port, the PC shutdown itself, I boot it up and it works fine under normal load.
However, when I try to play some GPU heavy games and the games often crash. And it doesn't happen before.
For example, Shadow of the tomb raider keeps showing "dxgi_error_device_hung" or "dxgi_error_device_removed". And Division 2 just hangs shortly after the game starts.

Here is my build if it helps
i9-9900k
Z390-e
RTX-2070

I want to know if it is the graphic card's problem or indeed is the motherboard or maybe the power supply? Thanks in advance.

 

[scout_03]

if you shorted the hdmi on gpu you might have made it useless try to use another one in system for test .

 

[jhchoo]

if you shorted the hdmi on gpu you might have made it useless try to use another one in system for test .

Thanks for the quick reply, I shorted the one on the motherboard not the one in the GPU.
I don't have any other system to try with

 

[scout_03]

check in bios if the gpu is first boot device lets hope you did not brick board and gpu in the same time the other test you could do is to remove gpu from system and try to play with onboard .

 

[jhchoo]

check in bios if the gpu is first boot device lets hope you did not brick board and gpu in the same time the other test you could do is to remove gpu from system and try to play with onboard .

I tried to run some games with the onboard graphics card and it does not have any problem. So i assume it sure is the problem with my GPU right?

 

[scout_03]

the best way to find it would be to test it in another system and if it does the same ask rma .