Question Router problem with VoIP ?

[jayone1878]

Hi,

I could really do with some assistance please.

I have a (very) small business and we had a router and switch for a handful of our VoIP phones. I am assuming the router was also a modem as we used it for our broadband. It is a Huawei router (and modem). The router has an ADSL port and this connects to our incoming telephone line (box). There is then an ethernet connection to the switch, this in turn has the phones connected to it.

Due to our broadband and VoIP phones continually dropping to the point were we have no broadband at all, I bought a new router/modem. It has a ADSL port. I thought it would be as simple as just swapping them over but having done so, we still have no broadband. It appears on my PC and when we input the password, it appears to connect for a short time and then disconnects and we have no internet. The router/modem I have bought is a TP-Link AC1200 Wireless MU-MIMO VDSL/ADSL Modem Router, Dual-Band, Wi-Fi Speed Up To 1.2 Gbps, OneMeshTM.

I'm a bit confused to be honest so any help would be appreciated.

Many thanks,

J

 

[lvt]

You have to login to the router and configure the VoIP

How to setup my VoIP function on VoIP Modem Router (new UI) | TP-Link United Arab Emirates

How to setup my VoIP function on VoIP Modem Router (new UI)

www.tp-link.com

 

[bill001g]

Is your problem with the new router just the VoIP not working or is the problem your whole internet connection is going disconnecting.

I suspect you have a issue with phone line coming into your place. The new router might just affected more.

Some DSL connection need a userid/password in the router but this varies greatly between ISP. They might also lock the mac addresses of the device but again this varies greatly so you need to check with the ISP.

Since you have issues with 2 different routers it makes it much more likely it is a line issue. Most telephone lines have many splices between the office and your location. A tiny bit of dirt or water in one of the connection can greatly degrade the siganl level. The ISP should be able to see the levels from their office but sometimes they need to come out and check the line directly.

Now if your issue is only the VoIP and everything else works fine then this is a very different issue.

 

[jayone1878]

Is your problem with the new router just the VoIP not working or is the problem your whole internet connection is going disconnecting.

I suspect you have a issue with phone line coming into your place. The new router might just affected more.

Some DSL connection need a userid/password in the router but this varies greatly between ISP. They might also lock the mac addresses of the device but again this varies greatly so you need to check with the ISP.

Since you have issues with 2 different routers it makes it much more likely it is a line issue. Most telephone lines have many splices between the office and your location. A tiny bit of dirt or water in one of the connection can greatly degrade the siganl level. The ISP should be able to see the levels from their office but sometimes they need to come out and check the line directly.

Now if your issue is only the VoIP and everything else works fine then this is a very different issue.

Thank you. The problem is VOIP and broadband. I was speaking (live chat) with TP Link support yesterday and we went through the usual testing process without success so yes, I am beginning to this it is the line itself.