Router stopped retrieving ip and dns from isp....

[Sean_90]

So i have frontier Fios. My router is an r7000. Frontier gave me a Arris NVG468MQ and some other device ARRIS MEB1100

my previous modem was a netgear cm600.

So I ditched the arris nvg468mq right away. I had the coaxial run to this meb1100 then that's powered by usb. I plugged that USB onto my r7000. I had an ethernet from the meb1100 "RG BROADBAND" slot run to the "internet" slot of the r7000.


Internet was fine for 8 months. Today all of a sudden I lose connection. I'm. Checking the router settings and dns and ip are 0.0.0.0 and I can't get them to retrieve it from the isp.... Not sure what to do now. Any help?

 

[dextermat]

Did you reset the modem, wait for the light an then plug in router ?

Did you try a connecting a computer directly in the modem?

If so and the computer cannot connect to the internet, call your ISP.

 

[Sean_90]

Is the nvg468mq the modem??? I've never used it.... And I don't think this arris meb1100 is a modem????

Did you reset the modem, wait for the light an then plug in router ?

Did you try a connecting a computer directly in the modem?

If so and the computer cannot connect to the internet, call your ISP.

 

[rgd1101]

get anything if you connect to the modem directly?

 

[Sean_90]

get anything if you connect to the modem directly?

That's the thing I dont even know what the hell is the modem.... For 8 months all I used 3ss my r7000 router and the meb1100.....

 

[rwdim]

If your profile with Frontier doesn't include MOCA, meaning you just got an ethernet connection from them and no cable services, then when the modem updates they will re-apply the modem configuration they believe you should have, which they setup for you when the modem was installed.

Re-configure your MOCA settings in the modem, save it, and once it's working again download the configuration. When it happens again, just reset the moca settings again.