News RTX 4090 From Newegg Arrived as Metal Blocks, Claims Customer

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It may not be Newegg, the delivery driver, or the customer issue. It's possible someone else bought the GPU, swapped it out, sealed it up nicely, returned it back to Newegg. It looks like it's never been opened. Newegg handler.sees it's never been opened, so sets it back on shelf in warehouse to be sold again. New buyer buys it and the rest is history
That handler must be horrendously incompetent or completely deaf to not hear the metal clanking around in the box. They handle gpu boxes like these all the time and know how they should sound.
 

Bigshrimp

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I honestly do not believe this story. Based on several observations. One: The foam on the inside of the box is not damaged, even in the slightest. Two: Even if the box was swapped midway to the delivery, the delivery driver (he won't care if he is the one that swapped it, so that is a given) and/or the recipient purchaser upon receiving the item would notice the clanging of the metal immediately upon rotating the box. Three: It is too obvious and easy to catch this from the retailer to when it's delivered, as those metal pieces would move around and make noise, which is reinforcing my first two points, lol.
 
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hasten

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I like Reddit, but like all of the internet.... taken with a grain of salt and sometimes a swig of tequila.
Reddit has fantastic specialized forums, especially for niche hardware / software where sometimes the best support is your peers.

The rest I guess could be entertaining if I was 15-20 years younger... now back in my day... 😉
 
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Victor_S

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Totally believe the story, why? Because Newegg did the same to me. Ordered a Ryzen 5950x in April, never got it, it was marked UPS SIGNATURE REQUIRED - and I never saw the package. After putting a claim in with NEwegg, they took 3 weeks to reject it, for no reason, then LOCKED my account. I had to do battle with my credit card to get the money back. To this day, the acccount is still locked - and staying that way - I'll go to Microcenter now , it's an hour away but the prices are usually better and I don't have to deal with a scummy company. Note - I have been buying from Newegg since 2001 roughly - and this is my one issue ever, nice way to treat a long time customer.
 

shady28

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I would never order something this expensive from Amazon or Newegg.

And I'll tell ya, scammers and thieves at all points in the supply chain have become far bolder and more sophisticated.

It could have been stolen at the factory, the shipping container at the port, in Newegg's warehouse, at the UPS warehouse, by the delivery person (that happens a lot), or it could be the buyer who is scamming. There's no way to know and it's unlikely anyone can prove anything. Even an unboxing video can be faked, all you need is a shrink wrap machine.

If you can't risk or don't want to risk losing what you're buying, buy local. Every online purchase has some added risk. I think about $500 is the max value I'd order online, at least for anything that can be easily stolen and substituted like a GPU / CPU. If you're ordering something large that's different, it's kind of hard to steal furniture for example and make it look like it's still furniture.
 

JTWrenn

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While I don't believe the story for a number of reasons like no damage caused by shifting, no proof of a ban, no visible markings shown that it was even a 4090 box, and other similar issues with the story. I feel like the fact it is a story is totally on new egg. If their customer service hadn't fallen so far over the years then this would not be the story that it is.

I hope they get to the bottom of it one way or the other but I feel like right now this looks more like bs that new egg deserves (sort of it is still crappy), for their bad customer service.
 
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Johnpombrio

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This "pull out the good stuff, stick something into the box, and ship it out" has been done literally for decades now. The shipping guy for my HP local office was opening boxes when he came upon a telephone book inside a new HP laptop box back in 1985 or so. It happens any time people are handling goods. Can you imagine the pilferage in shipping before they developed the shipping container? Automation will help when it can unload a shipment, store it on a shelf, pull it, place it into a box, seal it up, and ship it. Then you still have the busy hands of the person delivering it to your door, but still.
 
Paid $$$$ for super fast FPS, ended up with just two Flipping Pieces of Steel (2 FPS).

RTX 4090 From Newegg Arrived as Metal Blocks, Claims Customer : Read more

I would think you could get a refund, but I wonder if any of the shipping steps created a record of exact weight? If the shipper can provide this, and if you have either original packaging or a reasonable estimate of weights of the packaging, then you could back out the weight of what was actually shipped. Should the metal weights be the same weight as the video card, then you couldn't say much from that, but if the shipping weight confirms something different than the weight of the card, and confirms this weight matches the metal items, then I'd say you have a "smoking gun" evidence.
 

PlaneInTheSky

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GN just tweeted that the story is legit. They confirmed it with Newegg, and it will be in their next HW News episode.

Great, I really wanted to know that idiot's opinion. /s
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issue is ...did it happen?

possibly.

Did it happen from when it was shipped? likely not.

Said heard it make clanging sounds...that wouldnt of left a distribution center & given how thin the metal is and lack of damage/indentation from square, it wasnt shipped for long that way.

Likely done not long b4 i was delivered given the lack of dmg.

anyone who has ordered packages knows they are shipped every direction and not handled "gently". (even said the box had damaged corners)

So yes it likely did come to guy that way, but it didnt ship that way.
 

Zerk2012

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GN just tweeted that the story is legit. They confirmed it with Newegg, and it will be in their next HW News episode.

View: https://twitter.com/GamersNexus/status/1583906098033356800
I still call BS since it was never said if it was Newegg or a 3rd party seller.

A bit like this guys BS I have never been required to give a sig form Newegg delivery and by the way it has nothing to do with this OP.
Totally believe the story, why? Because Newegg did the same to me. Ordered a Ryzen 5950x in April, never got it, it was marked UPS SIGNATURE REQUIRED
 

Snookums

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I'm thinking BS. Guy is trying to get 2 cards for the price of 1. If I didn't have a conscience or morality, I'd think it was clever.
 

Chung Leong

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If a story is trending, then it's probably fake news. There's no reason for a thief to replace the stolen card with anything at all. It's not like the buyer was picking up the product at a physical store and had to be deceived until making the decision to make the purchase.
 

elderdrake

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One check easily done, does the shipping weight match Newegg shipments of that exact same card? I find it hard to believe someone milled metal down to deceive the exact weight at Newegg so a discrepancy in weight means this claim is maybe legit, if it shipped at the same weight as a normal card the poster is fraudulently claiming a switch to get a very expensive good. My .02
 

InvalidError

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One check easily done, does the shipping weight match Newegg shipments of that exact same card?
If Newegg weighs shipments to make reasonably certain orders are going out as-billed give or take a few grams for variations in packaging materials as many mail-order businesses do, then the weight discrepancy should have been flagged before going out.
 

YouFilthyHippo

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You all have to think: If someone is going to be pulling off this scam, they're going to be thinking it through. They know the "sTeAl ShOuLd MaKe DeNtS iN tHe FoAm InSiDe ThE bOx", and eagle-eyed people will notice that. They know that the weights should "mOvE aRoUnD iNsIdE tHe PaCkAgE aNd MaKe NoIsE".... and that newegg inspects things, as well as weight discrepancies, etc etc.... Keep in mind, the photo you have of the weights is the one the purchaser took. Its very well possible that the box didnt contain just two steel weights free-floating, but probably contained other items to hold the weights in place, suppress their movement, and maintain the same weight as the GPU would. Let me break it down to you slowly. Here's what happened:

Step 1) Person orders 4090, receives it, weighs it, takes note of weight.
Step 2) Person with surgeon-hand precision very carefully unseals it, making sure to do as little damage to the box/seal as possible, pulls out the GPU
Step 3) Person stuffed it with weights and other objects to suppress movement, weighed it again, made sure it was an EXACT match within a gram or two, very carefully sealed it up so as to look as though it had never been opened, then returned it to newegg, made some reason to return it that they know most retailers accept.
Step 4) Newegg receives return, weighs it, feels it, inspects it, can very clearly tell that the box has not been opened (even though it has)
Step 5) Newegg warehouse workers put UNOPENED (so they thought) GPU back on shelf for sale, sends refund to customer who is actually a scam artist
Step 6) Another person orders GPU, warehouse worker grabs UNOPENED (So they thought) GPU off shelf, ships it to customer
Step 7) Customer opens box, 2 weights in place with other objects, likely styrofoam or something to suppress movement, pulls out said objects, and takes photo of 2 steal weights

Don't slam newegg for not checking the box. Of importance here is the following: When a customer receives a new purchase, they expect it to arrive sealed, unopened. Isn't that what you would expect? If you dropped down $2000+ on a 4090, and the seal EVEN LOOKED LIKE it had been tampered with, POSSIBLY OPENED, you might return it, maybe? Some people do. You want that seal untouched, like it was from factory so you know you are getting a new card. You just spent $2000+. Hello???? This is why in step 4, Newegg doesn't open the box to check, because they know that any customer who buys it will want to see the seal untampered, and the scam artist made sure to make it look like the seal had been untampered. If they open it, and everything is legit, now its been opened, and cant be resold as new, and has to be sold at discount as open box. Is this making sense? Are you getting it now? Come on, its not that hard. You have to think about all these things but no one seems to think about this.

The only fool proof solution here: Is for receivers of returns to be able to X-Ray boxes of every return. Why this isn't being done, I dont know. But it should be.
 

InvalidError

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If they open it, and everything is legit, now its been opened, and cant be resold as new, and has to be sold at discount as open box.
Anything returned is automatically suspect, especially once it has left custody of whoever was doing the delivery. If Newegg doesn't want to get screwed over by scammers doing stealthy return swaps disguised as "unopened" boxes, it will either eat the cost of opening all returned boxes, charge a restocking fee to cover those losses or as you suggested, invest in X-ray inspection to non-destructively catch obvious scams. Catching scammers using X-ray inspection would require people trained to differentiate the genuine articles from scam. Depending on how often Newegg gets hit by return fraud, it may not be worth the trouble.
 

YouFilthyHippo

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Anything returned is automatically suspect, especially once it has left custody of whoever was doing the delivery. If Newegg doesn't want to get screwed over by scammers doing stealthy return swaps disguised as "unopened" boxes, it will either eat the cost of opening all returned boxes, charge a restocking fee to cover those losses or as you suggested, invest in X-ray inspection to non-destructively catch obvious scams. Catching scammers using X-ray inspection would require people trained to differentiate the genuine articles from scam. Depending on how often Newegg gets hit by return fraud, it may not be worth the trouble.

That's kinda what I'm saying, the only option is to eat the cost of the discount (restocking fee can't offset this). They can open up the 2000$ 3090, charge the 15% (300$) restocking fee. This won't offset the now open-box price ($1500), and only works until the scammers decide they don't want to pay $300 for the card, they want it for free. So they
Send it back saying it was DOA (can't charge a restocking fee on a DOA product. That wouldn't fly for obvious reasons). So now the 15% restocking fee is gone, and if it's DOA, it's sent back to manufacturers who opens it and finds the switch, then makes Newegg eat the cost. Newegg will try and blame the manufacturer, and the 2 customers involved with blame Newegg and eachother. Now you have the spiderman finger point meme on your hands. Neither parties will take part in that. If they charge the restocking fee for a different reason, they now get $300 of the 2000$ back (15% restocking fee) and have to sell it as open box for $1500 instead of $2000. At $1700, it would be hard to sell again, and of course a risk. You don't need to train people how to tell legit from fake in a situation. The known existance of an X-ray machine, that all packages are X-rayed will be enough to deter scammers. Besides that point, a monkey could tell a GPU apart from 2 weights through an X-ray