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Question RX 580 crashing in games even after installing new power supply

Jayden82

Reputable
Apr 6, 2015
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I bought an RX 580 a few weeks ago but when playing Modern Warfare it would crash and reboot my whole PC, figured it was a power supply issue so I turned the voltage down by 50% in Radeon Settings Wattman. I ordered a Rosewill PHOTON Series 650W a few days ago as I saw it was under Tier A on linus tech and it was on sale and figured it would fix the issue. I installed it today and figured the problem would be solved, but during a match the same thing happened.

Here's a full list of my specs:

CPU: Ryzen 5 3600
Ram: CORSAIR Vengeance LPX 16GB (2 x 8 GB) 288-Pin DDR4 SDRam
Mobo: MSI B450 Tomahawk
GPU: Sapphire Radeon RX 580 Nitro+

Now I did buy the GPU refurbished so this could be the problem but it seemed to work fine when I undervolted it so I'm not really sure what the problem could be, anyone know?
 

Darkbreeze

Titan
Moderator
Your first problem, was looking at anything, especially a tier list, on LTT.

Your second problem, is that you BOUGHT a Photon series unit, because they are NOT good. There are only two series I am aware of that have EVER been sold by Rosewill that are any good and those are the Rosewill Capstone M series and the Quark series. The rest are either mediocre or just plain dumpster fire garbage much like the old Ultra units Tiger direct used to sell.

All of the existing reviews of Photon units, while none are for the 650w model, are pretty bad. None are even remotely "good". That alone, should tell you how criminally laughable that tier list is, by itself. If I had to pick that list apart it would be as easy as pointing out the five dumpster fire quality models that are on it's A tier.


https://www.anandtech.com/show/9084/rosewill-photon-1050w-review/5

https://www.tomshardware.com/reviews/rosewill-photon-1200-power-supply,4236-10.html


I would highly recommend that you return that unit if you still can. And then get yourself something recommended here:




All that being said, it still doesn't mean that the PSU "IS" your problem, but I'd be willing to bet it's contributing to it if it's not, and is a bad choice regardless of whether it is or isn't the exact problem you are having now.

SINCE installing the graphics card, have you done a ANY of this?

If there are any steps listed here that you have not already done, it would be advisable to do so if for no other reason than to be able to say you've already done it and eliminate that possibility.



First,

make sure your motherboard has the MOST recent BIOS version installed. If it does not, then update. This solves a high number of issues even in cases where the release that is newer than yours makes no mention of improving graphics card or other hardware compatibility. They do not list every change they have made when they post a new BIOS release.


Second,

go to the product page for your motherboard on the manufacturer website. Download and install the latest driver versions for the chipset, storage controllers, audio and network adapters. Do not skip installing a newer driver just because you think it is not relevant to the problem you are having. The drivers for one device can often affect ALL other devices and a questionable driver release can cause instability in the OS itself. They don't release new drivers just for fun. If there is a new driver release for a component, there is a good reason for it. The same goes for BIOS updates.


IF you have other hardware installed or attached to the system that are not a part of the systems covered by the motherboard drivers, then go to the support page for THAT component and check to see if there are newer drivers available for that as well. If there are, install them.


Third,

Make sure your memory is running at the correct advertised speed in the BIOS. This may require that you set the memory to run at the XMP profile settings. Also, make sure you have the memory installed in the correct slots and that they are running in dual channel which you can check by installing CPU-Z and checking the Memory and SPD tabs. For all modern motherboards that are dual channel memory architectures, from the last ten years at least, if you have two sticks installed they should be in the A2 (Called DDR4_1 on some boards) or B2 (Called DDR4_2 on some boards) which are ALWAYS the SECOND and FOURTH slots over from the CPU socket, counting TOWARDS the edge of the motherboard EXCEPT on boards that only have two memory slots total. In that case, if you have two modules it's not rocket science, but if you have only one, then install it in the A1 or DDR4_1 slot.


Fourth,

Make sure the problem is not just a bad cable or the wrong cable IF this is a display issue. If it is NOT related to a lack of display signal, then skip to the next step.

This happens a lot. Try a different cable or a different TYPE of cable. Sometimes there can be issues with the monitor or card not supporting a specific specification such as HDMI 1.4 vs HDMI 2.0, or even an HDMI output stops working but the Displayport or DVI output still works fine on the graphics card. Always worth checking the cable and trying other cables because cables get run over, bent, bent pins or simply were cheap quality to begin with and something as simple as trying a different cable or different monitor might be all that is required to solve your issue.


The last thing we want to look at,

for now anyhow, is the graphics card drivers. Regardless of whether you "already installed the newest drivers" for your graphics card or not, it is OFTEN a good idea to do a CLEAN install of the graphics card drivers. Just installing over the old drivers OR trying to use what Nvidia and AMD consider a clean install is not good enough and does not usually give the same result as using the Display Driver Uninstaller utility. This has a very high success rate and is always worth a shot.


If you have had both Nvidia and AMD cards installed at any point on that operating system then you will want to run the DDU twice. Once for the old card drivers (ie, Nvidia or AMD) and again for the currently installed graphics card drivers (ie, AMD or Nvidia). So if you had an Nvidia card at some point in the past, run it first for Nvidia and then after that is complete, run it again for AMD if you currently have an AMD card installed.

 

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