Question Same Windows XP install works on one computer but not on another identical one ?

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Apr 4, 2023
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Windows XP SP3
HP Comnpaq 8000 Elite SFF PC
Intel Core2 Duo E8400 @ 3.00GHz
RAM Channel A XMM1 2048 MB
RAM Channel B XMM3 2048 MB
System BIOS 786G7 v01.02
ME Firmware Version 5.2.1.1001
WD10EZEX 1TB hard drive

Installation works fine in PC1. Identical PC2 gets to mup.sys then reboots. If I take the drive and clone it, the clone works in PC1 but not PC2. I even tried swapping the RAM, to no effect. I tried the installation on a third PC, and it doesn't work either. However, PC2 happily loads a fresh installation of XP. Unfortunately, I can't get a repair install to run on PC2.

In case you're wondering, this is for a client who needs it for a legacy application. (And yes, he has the XP licenses.)

I'm out of ideas. Suggestions? Thanks!
 
Apr 4, 2023
8
0
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But that PC will boot form a full, clean install of Windows (not a clone of the first PC). Correct?

Have you reset the BIOS on the second PC, or compared the BIOS settings between the two systems?
Thank you for your questions.
Yes to both questions. PC1 still boots the image. PC2 flashes the XP splash screen for a split second, then reboots. In Safe Mode start up, the reboot occurs after Mup.sys loads
 

MrLitschel

Commendable
Nov 7, 2021
241
48
1,640
Did you use sysprep to create the disk image or just cloning the drive?

If your just cloning the drive, it may not work if the internals of the mainboard are different. A lot of manufactures use alternate chipsets, etc depending on which facility it was produced in but sell them as the same build. Double check the model number to make sure.

You could also check the integrated graphics. The HP Compaq 8000 Elite Small Form series was produced with different integrated graphics cards.

https://support.hp.com/us-en/drivers/selfservice/hp-compaq-8000-elite-small-form-factor-pc/4065894
 
Thank you for your questions.
Yes to both questions. PC1 still boots the image. PC2 flashes the XP splash screen for a split second, then reboots. In Safe Mode start up, the reboot occurs after Mup.sys loads
Mup has to do with how the system is identified on a network, so maybe make a image where network shares/shared drives and so on aren't configured and see if that boots up on PC2.

You could also try to look up the network device in device manager to see if they are on the same PCI "port" ,sometimes even on the same model of mobo the PCI slots are enumerated differently, I don't know if this is also possible if the network is integrated but I would still look into it.

https://www.streetdirectory.com/travel_guide/126264/computers/what_the_heck_is_an_mupsys_error.html
 
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Apr 4, 2023
8
0
10
Did you use sysprep to create the disk image or just cloning the drive?

If your just cloning the drive, it may not work if the internals of the mainboard are different. A lot of manufactures use alternate chipsets, etc depending on which facility it was produced in but sell them as the same build. Double check the model number to make sure.

You could also check the integrated graphics. The HP Compaq 8000 Elite Small Form series was produced with different integrated graphics cards.

https://support.hp.com/us-en/drivers/selfservice/hp-compaq-8000-elite-small-form-factor-pc/4065894
Thanks again for your assistance.
I used Macrium to image the drive. Both computers appear to have the same chipset. Am I mistaken though to think that a problem with different video drivers would be bypassed by Safe Mode start up?
 
Apr 4, 2023
8
0
10
Mup has to do with how the system is identified on a network, so maybe make a image where network shares/shared drives and so on aren't configured and see if that boots up on PC2.

You could also try to look up the network device in device manager to see if they are on the same PCI "port" ,sometimes even on the same model of mobo the PCI slots are enumerated differently, I don't know if this is also possible if the network is integrated but I would still look into it.

https://www.streetdirectory.com/travel_guide/126264/computers/what_the_heck_is_an_mupsys_error.html
I will look at that. Thank you for the suggestion.
 

MrLitschel

Commendable
Nov 7, 2021
241
48
1,640
Thanks again for your assistance.
I used Macrium to image the drive. Both computers appear to have the same chipset. Am I mistaken though to think that a problem with different video drivers would be bypassed by Safe Mode start up?

If they are the exact same chipset, the video wouldn't stop it from booting in safe mode as it would use the standard VGA driver. That's why you need to check the exact model number - both machines may be listed as an 8000 series but produced at different times.

Product name and model number identifies your product in a series (for example, HP Spectre Folio - 13-ak0001na). Use this information to download the correct drivers and apps and find support documents. This also is important for cloning without using SysPrep
 
Apr 4, 2023
8
0
10
Thanks again for your assistance.
I used Macrium to image the drive. Both computers appear to have the same chipset. Am I mistaken though to think that a problem with different video drivers would be bypassed by Safe Mode start up?
Computer that is booting (created by SIW, for which I have a Technician's license):

---------- [Motherboard] ---------------------------------------
Property Value
Summary
Manufacturer Hewlett-Packard
Model 3646h
Version Unknown
Serial Number MXL0351XTR
Chipset
North Bridge Intel Q45/Q43 Revision 03
South Bridge Intel 82801JB (ICH10) Revision 02
CPU
Name Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz
CPU Socket Socket 775 LGA
Max CPU Speed 3000 MHz
Memory Summary Reported by BIOS
Memory Type DDR3
Installed Memory 4096 MB
Total Memory 3991.24 MB
Channels Dual
Maximum Capacity 16 GB
Memory Slots 4
Error Correction None
System Slots
ISA 0
PCI 4
AGP 0
VL-BUS 0
EISA 0
PCMCIA 0
ExpressCard 0
MCA 0
TPM 1.2
Manufacturer IFX
Manufacturer ID IFX
Version 3.16
Physical Presence Interface Version 1.0
Specification Version 1.2, 2, 2
Is Activated Initial Value No
Is Enabled Initial Value No
Is Owned Initial Value No
Manufacturer Version Info 03100a0

---------- [BIOS] ----------------------------------------------
Property Value
BIOS Properties
BIOS Vendor Hewlett-Packard
Serial Number MXL0351XTR
BIOS Version 786G7 v01.02
Firmware Type BIOS
Firmware Version Unknown
BIOS Date 2009-10-22 (Thursday, October 22, 2009)
BIOS Size 4096 KB
BIOS Starting Segment 0xe000
BIOS Release Version 1.2
DMI Version 2.6
Characteristics
Supports ISA No
Supports MCA No
Supports EISA No
Supports PCI Yes
Supports PC Card (PCMCIA) No
Supports Plug-and-Play Yes
Supports APM No
Upgradeable (Flash) BIOS Yes
Allows BIOS shadowing Yes
Supports VL-VESA No
ESCD support is available No
Supports booting from CD-ROM Yes
Supports selectable boot Yes
BIOS ROM is socketed No
Supports booting from PC Card (PCMCIA) No
Supports Enhanced Disk Drive specification Yes
Supports INT 13 for Japanese NEC 9800 1.2M floppy (3.5-inch, 1024-byte sectors, 360rpm) No
Supports INT 13 for Japanese Toshiba 1.2M floppy (3.5-inch, 360rpm) No
Supports INT 13 5.25-inch/360K floppy services No
Supports INT 13 5.25-inch/1.2M floppy services No
Supports INT 13 3.5-inch/720K floppy services No
Supports INT 13 3.5-inch/2.88M floppy services No
Supports INT 05 print-screen Yes
Supports INT 09 and 8042 keyboard services Yes
Supports INT 14 serial services Yes
Supports INT 17 printer services Yes
Supports INT 10 CGA/Mono video services No
NEC PC-98 No
Supports ACPI Yes
Supports legacy USB Yes
Supports AGP No
Supports booting from I2O device No
Supports booting from LS-120 Yes
Supports booting from ATAPI ZIP drive Yes
Supports booting from IEEE 1394 device No
Smart Battery supported No
BIOS Boot Specification supported Yes
Function key-initiated Network Service boot supported Yes
Enable Targeted Content Distribution Yes
UEFI Specification supported No
SMBIOS table describes a virtual machine No
ACPI
MCFG
FACP
APIC
HPET
ASF!
TCPA
SLIC

---------- [CPU] -----------------------------------------------
Property Value
Summary
Number of Sockets 1
Number of Cores 2
Number of Logical Processors 2
CPU #1
CPU Name Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz
Vendor GenuineIntel
Description Intel64 Family 6 Model 23 Stepping 10
CPU Code Name Wolfdale (Core 2 Duo) 6M
Part Number Not Available
Serial Number Not Available
Asset Tag Not Available
Family 6
Model 7
Stepping A
Extended Family 6
Extended Model 17
Revision E0
Microcode MU06170AA0C
Microcode Revision A0C
Number of Bits 64
Instruction Set ACPI, APIC, CLFLUSH, CMOV, CX16, CX8, DE, DS_CPL, DTS, DTS64, EST, ET64
FPU, FXSR, HT, LAHF_LM, LM, MCA, MCE, MMX, MONITOR, MSR, MTRR, OSXSAVE
PAE, PAT, PBE, PDCM, PGE, PNI, PSE, PSE36, SEP, SMX, SS, SSE
SSE2, SSE3, SSE4.1, SSSE3, SYSCALL, TM, TM2, TSC, VME, VMX, XD, XSAVE
XTPR
Platform Name Socket 775 LGA
Socket Designation XU1 PROCESSOR
Max TDP 65.0 W
Technology x64 45nm
Core Voltage Not Available
Original Clock 3000 MHz
Original System Clock 333 MHz
Original Multiplier 9.0
CPU Clock 3000 MHz
System Clock Not Available
Max CPU Speed 2992 MHz
FSB Not Available
Number of coresets 1
Number of Cores per Processor 2
Core #1
Core #2
Number of threads 2
Hybrid CPU Architecture No
Turbo Boost Not Supported
Virtual Technology Not Supported
SLAT Not Supported
Hyper Threading Supported
Cache
L1 Data Cache 2 x 32 KBytes, 8-way set associative, 64-byte line size
L1 Instructions Cache 2 x 32 KBytes, 8-way set associative, 64-byte line size
L2 Cache 6144 KBytes, 24-way set associative, 64-byte line size

---------- [Memory] --------------------------------------------
Property Value
Memory Summary Reported by BIOS
Memory Type DDR3
Installed Memory 4096 MB
Total Memory 3991.24 MB
Channels Dual
Maximum Capacity 16 GB
Memory Slots 4
Error Correction None
Memory Timings
Device Locator XMM1
Memory Type Synchronous DDR3
Manufacturer Samsung
Model M378B5773CH0-CH9
Serial Number 3CC43976
Firmware Version Unknown
Capacity 2048 MB
Data Bus Width 64 bits
Configured Speed Unknown
Speed 1200.0 MHz (2 x 600.0 MHz)
Configured Voltage Unknown
Minimum Voltage Unknown
Maximum Voltage Unknown
Manufacturing Date Unknown
Form Factor DIMM
Asset Tag Unknown
Bank Locator Unknown
AMP SPD Support Unknown
XMP SPD Support Unknown
EPP SPD Support Unknown
JEDEC Profiles
Supported Frequencies 457 MHz,533 MHz,609 MHz,666 MHz
Device Locator XMM3
Memory Type Synchronous DDR3
Manufacturer Samsung
Model M378B5773CH0-CH9
Serial Number F1C33976
Firmware Version Unknown
Capacity 2048 MB
Data Bus Width 64 bits
Configured Speed Unknown
Speed 1200.0 MHz (2 x 600.0 MHz)
Configured Voltage Unknown
Minimum Voltage Unknown
Maximum Voltage Unknown
Manufacturing Date Unknown
Form Factor DIMM
Asset Tag Unknown
Bank Locator Unknown
AMP SPD Support Unknown
XMP SPD Support Unknown
EPP SPD Support Unknown
JEDEC Profiles
Supported Frequencies 457 MHz,533 MHz,609 MHz,666 MHz
Device Locator Slot 3
Memory Type Non-volatile FLASH
Manufacturer Unknown
Model Unknown
Serial Number Unknown
Firmware Version Unknown
Capacity 4096 KB
Data Bus Width 2 bits
Configured Speed Unknown
Speed Unknown
Configured Voltage Unknown
Minimum Voltage Unknown
Maximum Voltage Unknown
Manufacturing Date Unknown
Form Factor Unknown
Asset Tag Unknown
Bank Locator Unknown
AMP SPD Support Unknown
XMP SPD Support Unknown
EPP SPD Support Unknown
JEDEC Profiles
Supported Frequencies 457 MHz,533 MHz,609 MHz,666 MHz

---------- [Sensors] -------------------------------------------
Sensor Value Min Max
DESKTOP-Q473LOE
Hewlett-Packard 3646h
Utilizations
System Memory 52 % 52 % 52 %
Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz
Temperatures
Cores (Max) 41 °C (105 °F) 40 °C (104 °F) 41 °C (105 °F)
Core #0 37 °C (98 °F) 37 °C (98 °F) 42 °C (107 °F)
Core #1 37 °C (98 °F) 37 °C (98 °F) 42 °C (107 °F)
Clocks
Core #0 2992 MHz 2992 MHz 2992 MHz
Core #1 2992 MHz 2992 MHz 2992 MHz
Utilizations
Processor 100 % 0 % 100 %
CPU #0 100 % 0 % 100 %
CPU #1 100 % 0 % 100 %
SAMSUNG SSD SM871 2.5 7mm 256GB
Utilizations
Space (c:) 14 % 14 % 14 %
Activity 0 % 0 % 0 %
Intel(R) Q45/Q43 Express Chipset (Microsoft Corporation - WDDM 1.1)
Utilizations
GPU 0 % 0 % 0 %
Memory 64 % 64 % 65 %

---------- [Devices] -------------------------------------------
Property Value
Audio inputs and outputs
Speakers (2- Realtek High Definition Audio)
Computer
ACPI x64-based PC
Digital Media Devices
[Monitor] Samsung M5 (32)
Disk drives
SAMSUNG SSD SM871 2.5 7mm 256GB ATA Device
Display adapters
Intel(R) Q45/Q43 Express Chipset (Microsoft Corporation - WDDM 1.1)
Intel(R) Q45/Q43 Express Chipset (Microsoft Corporation - WDDM 1.1)
DVD/CD-ROM drives
ASUS DRW-24B1ST j ATA Device
Human Interface Devices
HID-compliant consumer control device
HID-compliant system controller
HID-compliant vendor-defined device
HID-compliant vendor-defined device
USB Input Device
USB Input Device
USB Input Device
IDE ATA/ATAPI controllers
ATA Channel 0
ATA Channel 0
ATA Channel 0
ATA Channel 1
ATA Channel 1
ATA Channel 1
Standard Dual Channel PCI IDE Controller
Standard Dual Channel PCI IDE Controller
Standard Dual Channel PCI IDE Controller
Imaging devices
GX7000 series _54C181CC4692
Keyboards
HID Keyboard Device
Standard PS/2 Keyboard
Mice and other pointing devices
HID-compliant mouse
PS/2 Compatible Mouse
Monitors
Generic PnP Monitor
Network adapters
Intel(R) 82567LM-3 Gigabit Network Connection
Microsoft Kernel Debug Network Adapter
WAN Miniport (IKEv2)
WAN Miniport (IP)
WAN Miniport (IPv6)
WAN Miniport (L2TP)
WAN Miniport (Network Monitor)
WAN Miniport (PPPOE)
WAN Miniport (PPTP)
WAN Miniport (SSTP)
Ports (COM & LPT)
Communications Port (COM1)
Intel(R) Active Management Technology - SOL (COM4)
Print queues
Canon GX7000 series
Canon GX7000 series FAX
Fax
Microsoft Print to PDF
Microsoft XPS Document Writer
OneNote
OneNote for Windows 10
Root Print Queue
Printers
Canon GX7000 series
Canon GX7000 series FAX
Processors
Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz
Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz
Security devices
Trusted Platform Module 1.2
Software devices
[Monitor] Samsung M5 (32)
Canon GX7000 series
GX7000 series _54C181CC4692
Microsoft Device Association Root Enumerator
Microsoft GS Wavetable Synth
Microsoft Radio Device Enumeration Bus
Microsoft RRAS Root Enumerator
Sound, video and game controllers
Realtek High Definition Audio
Storage controllers
Microsoft Storage Spaces Controller
Storage volume shadow copies
Generic volume shadow copy
Storage volumes
Volume
Volume
System devices
ACPI Fixed Feature Button
ACPI Power Button
Advanced programmable interrupt controller
Composite Bus Enumerator
CPU to IO Controller
Direct memory access controller
High Definition Audio Controller
High precision event timer
Intel(R) Management Engine Interface
LPC Controller
Microsoft ACPI-Compliant System
Microsoft Basic Display Driver
Microsoft Basic Render Driver
Microsoft Hyper-V Virtualization Infrastructure Driver
Microsoft System Management BIOS Driver
Microsoft Virtual Drive Enumerator
Microsoft Windows Management Interface for ACPI
Motherboard resources
Motherboard resources
Motherboard resources
NDIS Virtual Network Adapter Enumerator
Numeric data processor
PCI Express Root Complex
PCI-to-PCI Bridge
PCI-to-PCI Bridge
PCI-to-PCI Bridge
Plug and Play Software Device Enumerator
Programmable interrupt controller
Remote Desktop Device Redirector Bus
System board
System CMOS/real time clock
System speaker
System timer
UMBus Root Bus Enumerator
Volume Manager
Universal Serial Bus controllers
Intel(R) ICH10 Family USB Enhanced Host Controller - 3A6A
Intel(R) ICH10 Family USB Enhanced Host Controller - 3A6C
Intel(R) ICH10 Family USB Universal Host Controller - 3A64
Intel(R) ICH10 Family USB Universal Host Controller - 3A65
Intel(R) ICH10 Family USB Universal Host Controller - 3A66
Intel(R) ICH10 Family USB Universal Host Controller - 3A67
Intel(R) ICH10 Family USB Universal Host Controller - 3A68
Intel(R) ICH10 Family USB Universal Host Controller - 3A69
USB Composite Device
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
WSD Print Provider
GX7000 series _54C181CC4692
GX7000 series _54C181CC4692

---------- [PCI] -----------------------------------------------
Property Value
4 Series Chipset DRAM Controller
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name Unknown
Windows Name Intel(R) Xeon(R) E3 - 1200/1500 v5/6th Gen Intel(R) Core(TM) Host Bridge/DRAM Registers - 191F
Class Name PCI to HOST Bridge
Bus Type PCI
Properties
4 Series Chipset Integrated Graphics Controller
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name Unknown
Windows Name Intel(R) HD Graphics 530
Class Name VGA Controller
Bus Type PCI
Properties
4 Series Chipset Integrated Graphics Controller
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name Unknown
Windows Name Intel(R) Q45/Q43 Express Chipset (Microsoft Corporation - WDDM 1.1)
Class Name Other Display Controller
Bus Type PCI
Properties
4 Series Chipset HECI Controller
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name Unknown
Windows Name Intel(R) Management Engine Interface
Class Name Other
Bus Type PCI
Properties
4 Series Chipset PT IDER Controller
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name Unknown
Windows Name Standard Dual Channel PCI IDE Controller
Class Name Bus Master IDE controller (PCI native)
Bus Type PCI
Properties
4 Series Chipset Serial KT Controller
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name Unknown
Windows Name Intel(R) Active Management Technology - SOL
Class Name Serial - 16550
Bus Type PCI
Properties
100 Series/C230 Series Chipset Family USB 3.0 xHCI Controller
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name 100 Series/C230 Series Chipset Family USB 3.0 xHCI Controller
Windows Name USB xHCI Compliant Host Controller
Class Name Universal Serial Bus controllers
Bus Type PCI
Properties
100 Series/C230 Series Chipset Family Thermal Subsystem
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name 100 Series/C230 Series Chipset Family Thermal Subsystem
Windows Name Intel(R) 100 Series/C230 Series Chipset Family Thermal subsystem - A131
Class Name System devices
Bus Type PCI
Properties
100 Series/C230 Series Chipset Family MEI Controller #1
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name 100 Series/C230 Series Chipset Family MEI Controller #1
Windows Name Intel(R) Management Engine Interface
Class Name System devices
Bus Type PCI
Properties
100 Series/C230 Series Chipset Family KT Redirection
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name Unknown
Windows Name Intel(R) Active Management Technology - SOL
Class Name Ports (COM & LPT)
Bus Type PCI
Properties
Q170/Q150/B150/H170/H110/Z170/CM236 Chipset SATA Controller [AHCI Mode]
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name Unknown
Windows Name Intel(R) 100 Series/C230 Chipset Family SATA AHCI Controller
Class Name IDE ATA/ATAPI controllers
Bus Type PCI
Properties
82567LM-3 Gigabit Network Connection
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name Unknown
Windows Name Intel(R) 82567LM-3 Gigabit Network Connection
Class Name Ethernet
Bus Type PCI
Properties
USB UHCI Controller #4
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name Unknown
Windows Name Intel(R) ICH10 Family USB Universal Host Controller - 3A67
Class Name USB (UHCI)
Bus Type PCI
Properties
USB UHCI Controller #5
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name Unknown
Windows Name Intel(R) ICH10 Family USB Universal Host Controller - 3A68
Class Name USB (UHCI)
Bus Type PCI
Properties
USB UHCI Controller #6
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name Unknown
Windows Name Intel(R) ICH10 Family USB Universal Host Controller - 3A69
Class Name USB (UHCI)
Bus Type PCI
Properties
USB EHCI Controller #2
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name Unknown
Windows Name Intel(R) ICH10 Family USB Enhanced Host Controller - 3A6C
Class Name USB 2.0 (EHCI)
Bus Type PCI
Properties
HD Audio Controller
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name Unknown
Windows Name High Definition Audio Controller
Class Name Hi-Definition Audio
Bus Type PCI-X
Properties
PCI Express Port 1
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name Unknown
Windows Name PCI-to-PCI Bridge
Class Name PCI to PCI Bridge
Bus Type PCI-X
Properties
PCI Express Port 2
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name Unknown
Windows Name PCI-to-PCI Bridge
Class Name PCI to PCI Bridge
Bus Type PCI-X
Properties
100 Series/C230 Series Chipset Family PCI Express Root Port #7
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name Unknown
Windows Name Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #7 - A116
Class Name System devices
Bus Type PCI
Properties
USB UHCI Controller #1
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name Unknown
Windows Name Intel(R) ICH10 Family USB Universal Host Controller - 3A64
Class Name USB (UHCI)
Bus Type PCI
Properties
USB UHCI Controller #2
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name Unknown
Windows Name Intel(R) ICH10 Family USB Universal Host Controller - 3A65
Class Name USB (UHCI)
Bus Type PCI
Properties
USB UHCI Controller #3
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name Unknown
Windows Name Intel(R) ICH10 Family USB Universal Host Controller - 3A66
Class Name USB (UHCI)
Bus Type PCI
Properties
USB EHCI Controller #1
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name Unknown
Windows Name Intel(R) ICH10 Family USB Enhanced Host Controller - 3A6A
Class Name USB 2.0 (EHCI)
Bus Type PCI
Properties
82801 Family (ICH2/3/4/5/6/7/8/9,63xxESB) Hub Interface to PCI Bridge
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name 82801 PCI Bridge
Windows Name PCI-to-PCI Bridge
Class Name PCI to PCI Bridge (Subtractive Decode)
Bus Type PCI
Properties
LPC Interface Controller
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name Unknown
Windows Name LPC Controller
Class Name PCI to ISA Bridge
Bus Type PCI
Properties
4 port SATA IDE Controller
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name Unknown
Windows Name Standard Dual Channel PCI IDE Controller
Class Name Bus Master IDE controller
Bus Type PCI
Properties
SMBus Controller
Vendor Intel Corporation
Sub System Device Vendor Unknown
Sub System Device Name Unknown
Windows Name High Definition Audio Controller
Class Name SMBus Controller
Bus Type PCI
Properties
100 Series/C230 Series Chipset Family SMBus
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name 100 Series/C230 Series Chipset Family SMBus
Windows Name Intel(R) 100 Series/C230 Series Chipset Family SMBus - A123
Class Name System devices
Bus Type PCI
Properties
2 port SATA IDE Controller
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name Unknown
Windows Name Standard Dual Channel PCI IDE Controller
Class Name Bus Master IDE controller (PCI native)
Bus Type PCI
Properties
Ethernet Connection (2) I219-LM
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name Unknown
Windows Name Intel(R) Ethernet Connection (2) I219-LM
Class Name Network adapters
Bus Type PCI
Properties

---------- [System Slots] --------------------------------------
Property Value
System Slot 1
Name PCI1
Type PCI
Data Bus Width 32-bit
Current Usage Available
Characteristics
System Slot 1
Name PCI EXPRESS x1 SLOT 1 (PCIEx1 1)
Type PCI Express
Data Bus Width 1x or x1
Current Usage Available
Characteristics
System Slot 1
Name PCI EXPRESS x1 SLOT 2 (PCIEx1 2)
Type PCI Express
Data Bus Width 1x or x1
Current Usage Available
Characteristics
System Slot 1
Name PCI EXPRESS x16 SLOT (PCIEx16)
Type PCI Express 2
Data Bus Width 16x or x16
Current Usage Available
Characteristics

---------- [Network Adapters] ----------------------------------
Property Value
Network Adapter 1
Model Intel(R) 82567LM-3 Gigabit Network Connection
Manufacturer Intel Corporation
Description Intel(R) 82567LM-3 Gigabit Network Connection
Name [SIW] Intel Corporation 82567LM-3 Gigabit Network Connection [Hewlett-Packard Company]
Label Ethernet 2
Status Connected
MAC Address D4:85:64:08:AB:E1
Type Wired 802.3
Speed 1 Gbps
Driver Provider Microsoft
Driver Version 12.17.10.8
Driver Date 2018-06-12 (Tuesday, June 12, 2018)
Service Name e1i65x64
Product Name Intel(R) 82567LM-3 Gigabit Network Connection
Time Of Last Reset 2023-04-07 14:27:52 (Friday, April 7, 2023)
Properties

---------- [Video] ---------------------------------------------
Property Value
Video Adapter Intel(R) Q45/Q43 Express Chipset (Microsoft Corporation - WDDM 1.1)
Availability Offline
Name [SIW] Intel Corporation 4 Series Chipset Integrated Graphics Controller
Code Name Not Available
Video Processor Intel(R) 4 Series Express Chipset Family
Technology Not Available
Adapter DAC Type Internal
PCI ID 0x8086 / 0x2E12 - Intel Corporation / 4 Series Chipset Integrated Graphics Controller
PCI sub ID 0x103C / 0x3646 - Hewlett-Packard Company
DirectX 10 Feature Level 10_0
Memory 1771.62 MB
Adapter BIOS String Hardware Version 0.0
Adapter BIOS Date 2020-05-10 (Sunday, May 10, 2020)
Video Mode Description 1440 x 900 x 4294967296 colors
Driver Version 8.15.10.2702
Drivers igdumd64.dll|igd10umd64.dll
Driver Date 2013-03-11 (Monday, March 11, 2013)
Properties
DirectX DirectX 12
Feature Level 12_1
File Version 10.0.19041.1
Agility SDK Yes
Monitor Generic PnP Monitor
Name [SIW] Dell SE198WFP
Model DELL SE198WFP
Monitor ID DELF003
Manufacturer Dell
Manufacturing Date 2008, Week 20
Input Analog Input Voltage - 0.700V/0.000V
Serial Number 7373185F431U
Display Size 19.1" (41 cm x 26 cm)
Horizontal Frequency 30-83 KHz
Vertical Frequency 56-75 Hz
Current Resolution 1440 x 900 @ 60 Hz - Aspect Ratio 16:10
Supported Resolution 1440 x 900 @ 60 Hz - Aspect Ratio 16:10
Supported Resolution 1440 x 900 @ 60 Hz - Aspect Ratio 16:10
Supported Resolution 1152 x 864 @ 75 Hz - Aspect Ratio 4:3
Supported Resolution 1280 x 1024 @ 60 Hz - Aspect Ratio 5:4
Supported Resolution 1440 x 900 @ 75 Hz - Aspect Ratio 16:10
EDID Version 1 Revision 3
Max dot clock (video bandwidth) 140 MHz
DPMS Mode Support Active Off,Suspend,Standby
Properties
Display Device \\.\DISPLAY1
Device Name Intel(R) Q45/Q43 Express Chipset (Microsoft Corporation - WDDM 1.1)
Device Key \Registry\Machine\System\CurrentControlSet\Control\Video\{565B3EC3-D575-11ED-A9A8-806E6F6E6963}\0000
Device Flags DISPLAY_DEVICE_ACTIVE, DISPLAY_DEVICE_PRIMARY_DEVICE
Video Modes
Monitor \\.\DISPLAY1\Monitor0

---------- [Sound Devices] -------------------------------------
Property Value
Realtek High Definition Audio
Name Realtek High Definition Audio
Manufacturer Realtek
Device ID HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_103C3646&REV_1001\4&193BFF6E&0&0001
PnP Device Id HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_103C3646&REV_1001\4&193BFF6E&0&0001
Install Date Not Available
Properties
Master Volume Level 67%

---------- [Storage Devices] -----------------------------------
Property Value
Disk 0
Manufacturer Samsung
Model SAMSUNG SSD SM871 2.5 7mm 256GB
Friendly name SAMSUNG SSD SM871 2.5 7mm 256GB ATA Device
Size 256.01 GB
Firmware Version EMM02D0Q
Serial Number S2D2NXAH119714
BIOS Device Name SB.PCI0.SATA.SAT0.DRV0
Rotational Speed Solid State Device (SSD)
Form Factor 2.5 inch
Interface Serial ATA
Standard ACS-2 | ATA8-ACS version 4c
Number of Sectors 500118192
Advanced Format Supported No
Transfer Mode (Current / Max) SATA-300 / SATA-600
Features S.M.A.R.T., 48bit LBA, NCQ, TRIM, Device Sleep, General Purpose Log
Host Writes 292 GB
Host Reads 69 GB
Wear Leveling Count 1000 MB
Power Cycle Count 497
Power-On Hours Count 3441 Hours
Status Good
Estimated remaining life 99%
Drive Letter(s) C:
Queue Depth 32
Removable No
Capabilities Random Access, Supports Writing, SMART Notification
Cache Enabled (Read / Write) Yes / Yes
SMART Support Yes
Partitions
Properties
DVD Writer 0
Manufacturer Unknown
Model ASUS DRW-24B1ST j ATA Device
Friendly name ASUS DRW-24B1ST j ATA Device
Size 0 Bytes
Firmware Version 1.00
Serial Number
BIOS Device Name SB.PCI0.SATA.SAT1.DRV0
Rotational Speed Not Available
Form Factor Not Available
Interface
Standard
Advanced Format Supported Not Available
Drive Letter(s) D:
Queue Depth 1
Removable Yes
Cache Enabled (Read / Write) Unknown / Unknown
Supported CD Formats CD-ROM, CD-R, CD-RW or CD+RW
Supported DVD Formats DVD-ROM, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL
Supported Blu-ray Formats None
Supported HD-DVD Formats None
Supported MO Formats None
Capabilities
SMART Support No
Properties

---------- [Logical Disks] -------------------------------------
Property Value
C:\
Type Local Disk
Device ID \\?\Volume{62af873b-0000-0000-0000-402400000000}\
Location SAMSUNG SSD SM871 2.5 7mm 256GB ATA Device (Disk #0 Partition #2)
Description Not Available
Bus Type ATA
Total Size 237.90 GB
Used Space 34.10 GB
Free Space 203.80 GB
% Free 86 %
BitLocker Drive Encryption Supported Yes
Characteristics
D:\
Type Optical Drive
Device ID \\?\Volume{0dae8068-d58b-11ed-a9ac-806e6f6e6963}\
Description Not Available
Bus Type Not Available
Total Size Unknown
Used Space Unknown
Free Space Unknown
% Free Unknown
BitLocker Drive Encryption Supported No
Characteristics

---------- [Ports] ---------------------------------------------
Property Value
Ports
SATA0
SATA1
SATA2
ESATA
COM A
SERIAL B
PARALLEL
USB 1
USB 2
USB 3
USB 4
USB 5
USB 6
USB 7
USB 8
MEDIA CARD
MEDIA CARD
USB 11
USB 12
KEYBOARD
MOUSE
REAR LINE IN
REAR HEADPHONE/LINEOUT
FRONT HEADPHONE & MIC
VIDEO
Display Port
RJ45
POWER SUPPLY FAN
FRONT CHASSIS FAN
SPEAKER (SPKR)
PASSWORD CLEAR (PSWD)
HOOD SENSE (HSENSE)
HOOD LOCK (HLCK)
POWER BUTTON (PB/LED)
COM1 Communications Port
COM4 Intel(R) Active Management Technology - SOL PCI bus 0, device 3, function 3
Supported Modes
USB1 Supported
USB2 Supported
USB3 Supported
USB Devices
USB Input Device USB\VID_03F0&PID_2F4A&MI_01\6&37F3A315&0&0001
USB Root Hub USB\ROOT_HUB\4&7683AF7&0
USB Input Device USB\VID_0000&PID_3825\5&37CD0A6C&0&1
USB Root Hub USB\ROOT_HUB20\4&886B419&0
USB Root Hub USB\ROOT_HUB\4&1266EEDD&0
USB Root Hub USB\ROOT_HUB\4&9AC8AA8&0
USB Root Hub USB\ROOT_HUB\4&4445EB7&0
USB Composite Device USB\VID_03F0&PID_2F4A\5&37CD0A6C&0&2
USB Root Hub USB\ROOT_HUB20\4&20A890AF&0
USB Input Device USB\VID_03F0&PID_2F4A&MI_00\6&37F3A315&0&0000
USB Root Hub USB\ROOT_HUB\4&3A7A4790&0
USB Root Hub USB\ROOT_HUB\4&2C57B76A&0
USB Controller
Intel(R) ICH10 Family USB Enhanced Host Controller - 3A6C Intel(R) ICH10 Family USB Enhanced Host Controller - 3A6C
Intel(R) ICH10 Family USB Enhanced Host Controller - 3A6A Intel(R) ICH10 Family USB Enhanced Host Controller - 3A6A
Intel(R) ICH10 Family USB Universal Host Controller - 3A69 Intel(R) ICH10 Family USB Universal Host Controller - 3A69
Intel(R) ICH10 Family USB Universal Host Controller - 3A68 Intel(R) ICH10 Family USB Universal Host Controller - 3A68
Intel(R) ICH10 Family USB Universal Host Controller - 3A67 Intel(R) ICH10 Family USB Universal Host Controller - 3A67
Intel(R) ICH10 Family USB Universal Host Controller - 3A66 Intel(R) ICH10 Family USB Universal Host Controller - 3A66
Intel(R) ICH10 Family USB Universal Host Controller - 3A65 Intel(R) ICH10 Family USB Universal Host Controller - 3A65
Intel(R) ICH10 Family USB Universal Host Controller - 3A64 Intel(R) ICH10 Family USB Universal Host Controller - 3A64
History
Flash USB Disk USB Device
SanDisk Ultra USB Device
 
Last edited by a moderator:
Apr 4, 2023
8
0
10
Thanks again for your assistance.
I used Macrium to image the drive. Both computers appear to have the same chipset. Am I mistaken though to think that a problem with different video drivers would be bypassed by Safe Mode start up?
Computer that is not booting the very same image:


---------- [Motherboard] ---------------------------------------
Property Value
Summary
Manufacturer Hewlett-Packard
Model 3646h
Version Unknown
Serial Number MXL05017M6
Chipset
North Bridge Intel Q45/Q43 Revision 03
South Bridge Intel 82801JB (ICH10) Revision 02
CPU
Name Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz
CPU Socket Socket 775 LGA
Max CPU Speed 3000 MHz
Memory Summary Reported by BIOS
Memory Type DDR3
Installed Memory 4096 MB
Total Memory 3991.24 MB
Channels Dual
Maximum Capacity 16 GB
Memory Slots 4
Error Correction None
System Slots
ISA 0
PCI 4
AGP 0
VL-BUS 0
EISA 0
PCMCIA 0
ExpressCard 0
MCA 0
TPM 1.2
Manufacturer IFX
Manufacturer ID IFX
Version 3.16
Physical Presence Interface Version 1.0
Specification Version 1.2, 2, 2
Is Activated Initial Value No
Is Enabled Initial Value No
Is Owned Initial Value No
Manufacturer Version Info 03100a0

---------- [BIOS] ----------------------------------------------
Property Value
BIOS Properties
BIOS Vendor Hewlett-Packard
Serial Number MXL05017M6
BIOS Version 786G7 v01.02
Firmware Type BIOS
Firmware Version Unknown
BIOS Date 2009-10-22 (Thursday, October 22, 2009)
BIOS Size 4096 KB
BIOS Starting Segment 0xe000
BIOS Release Version 1.2
DMI Version 2.6
Characteristics
Supports ISA No
Supports MCA No
Supports EISA No
Supports PCI Yes
Supports PC Card (PCMCIA) No
Supports Plug-and-Play Yes
Supports APM No
Upgradeable (Flash) BIOS Yes
Allows BIOS shadowing Yes
Supports VL-VESA No
ESCD support is available No
Supports booting from CD-ROM Yes
Supports selectable boot Yes
BIOS ROM is socketed No
Supports booting from PC Card (PCMCIA) No
Supports Enhanced Disk Drive specification Yes
Supports INT 13 for Japanese NEC 9800 1.2M floppy (3.5-inch, 1024-byte sectors, 360rpm) No
Supports INT 13 for Japanese Toshiba 1.2M floppy (3.5-inch, 360rpm) No
Supports INT 13 5.25-inch/360K floppy services No
Supports INT 13 5.25-inch/1.2M floppy services No
Supports INT 13 3.5-inch/720K floppy services No
Supports INT 13 3.5-inch/2.88M floppy services No
Supports INT 05 print-screen Yes
Supports INT 09 and 8042 keyboard services Yes
Supports INT 14 serial services Yes
Supports INT 17 printer services Yes
Supports INT 10 CGA/Mono video services No
NEC PC-98 No
Supports ACPI Yes
Supports legacy USB Yes
Supports AGP No
Supports booting from I2O device No
Supports booting from LS-120 Yes
Supports booting from ATAPI ZIP drive Yes
Supports booting from IEEE 1394 device No
Smart Battery supported No
BIOS Boot Specification supported Yes
Function key-initiated Network Service boot supported Yes
Enable Targeted Content Distribution Yes
UEFI Specification supported No
SMBIOS table describes a virtual machine No
ACPI
MCFG
FACP
APIC
HPET
ASF!
TCPA
SLIC

---------- [CPU] -----------------------------------------------
Property Value
Summary
Number of Sockets 1
Number of Cores 2
Number of Logical Processors 2
CPU #1
CPU Name Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz
Vendor GenuineIntel
Description Intel64 Family 6 Model 23 Stepping 10
CPU Code Name Wolfdale (Core 2 Duo) 6M
Part Number Not Available
Serial Number Not Available
Asset Tag Not Available
Family 6
Model 7
Stepping A
Extended Family 6
Extended Model 17
Revision E0
Microcode MU06170AA0C
Microcode Revision A0C
Number of Bits 64
Instruction Set ACPI, APIC, CLFLUSH, CMOV, CX16, CX8, DE, DS_CPL, DTS, DTS64, EST, ET64
FPU, FXSR, HT, LAHF_LM, LM, MCA, MCE, MMX, MONITOR, MSR, MTRR, OSXSAVE
PAE, PAT, PBE, PDCM, PGE, PNI, PSE, PSE36, SEP, SMX, SS, SSE
SSE2, SSE3, SSE4.1, SSSE3, SYSCALL, TM, TM2, TSC, VME, VMX, XD, XSAVE
XTPR
Platform Name Socket 775 LGA
Socket Designation XU1 PROCESSOR
Max TDP 65.0 W
Technology x64 45nm
Core Voltage Not Available
Original Clock 3000 MHz
Original System Clock 333 MHz
Original Multiplier 9.0
CPU Clock 3000 MHz
System Clock Not Available
Max CPU Speed 2993 MHz
FSB Not Available
Number of coresets 1
Number of Cores per Processor 2
Core #1
Core #2
Number of threads 2
Hybrid CPU Architecture No
Turbo Boost Not Supported
Virtual Technology Not Supported
SLAT Not Supported
Hyper Threading Supported
Cache
L1 Data Cache 2 x 32 KBytes, 8-way set associative, 64-byte line size
L1 Instructions Cache 2 x 32 KBytes, 8-way set associative, 64-byte line size
L2 Cache 6144 KBytes, 24-way set associative, 64-byte line size

---------- [Memory] --------------------------------------------
Property Value
Memory Summary Reported by BIOS
Memory Type DDR3
Installed Memory 4096 MB
Total Memory 3991.24 MB
Channels Dual
Maximum Capacity 16 GB
Memory Slots 4
Error Correction None
Memory Timings
Device Locator XMM1
Memory Type Synchronous DDR3
Manufacturer Samsung
Model M378B5673FH0-CH9
Serial Number 45E51776
Firmware Version Unknown
Capacity 2048 MB
Data Bus Width 64 bits
Configured Speed Unknown
Speed 1200.0 MHz (2 x 600.0 MHz)
Configured Voltage Unknown
Minimum Voltage Unknown
Maximum Voltage Unknown
Manufacturing Date Unknown
Form Factor DIMM
Asset Tag Unknown
Bank Locator Unknown
AMP SPD Support Unknown
XMP SPD Support Unknown
EPP SPD Support Unknown
JEDEC Profiles
Supported Frequencies 457 MHz,533 MHz,609 MHz,666 MHz
Device Locator XMM3
Memory Type Synchronous DDR3
Manufacturer Samsung
Model M378B5673FH0-CH9
Serial Number 59E51776
Firmware Version Unknown
Capacity 2048 MB
Data Bus Width 64 bits
Configured Speed Unknown
Speed 1200.0 MHz (2 x 600.0 MHz)
Configured Voltage Unknown
Minimum Voltage Unknown
Maximum Voltage Unknown
Manufacturing Date Unknown
Form Factor DIMM
Asset Tag Unknown
Bank Locator Unknown
AMP SPD Support Unknown
XMP SPD Support Unknown
EPP SPD Support Unknown
JEDEC Profiles
Supported Frequencies 457 MHz,533 MHz,609 MHz,666 MHz
Device Locator Slot 3
Memory Type Non-volatile FLASH
Manufacturer Unknown
Model Unknown
Serial Number Unknown
Firmware Version Unknown
Capacity 4096 KB
Data Bus Width 2 bits
Configured Speed Unknown
Speed Unknown
Configured Voltage Unknown
Minimum Voltage Unknown
Maximum Voltage Unknown
Manufacturing Date Unknown
Form Factor Unknown
Asset Tag Unknown
Bank Locator Unknown
AMP SPD Support Unknown
XMP SPD Support Unknown
EPP SPD Support Unknown
JEDEC Profiles
Supported Frequencies 457 MHz,533 MHz,609 MHz,666 MHz

---------- [Sensors] -------------------------------------------
Sensor Value Min Max
DESKTOP-Q473LOE
Hewlett-Packard 3646h
Utilizations
System Memory 55 % 55 % 55 %
Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz
Temperatures
Cores (Max) 40 °C (104 °F) 40 °C (104 °F) 40 °C (104 °F)
Core #0 34 °C (93 °F) 34 °C (93 °F) 40 °C (104 °F)
Core #1 34 °C (93 °F) 34 °C (93 °F) 40 °C (104 °F)
Clocks
Core #0 2992 MHz 2992 MHz 2992 MHz
Core #1 2992 MHz 2992 MHz 2992 MHz
Utilizations
Processor 77 % 0 % 77 %
CPU #0 100 % 0 % 100 %
CPU #1 100 % 0 % 100 %
SAMSUNG SSD SM871 2.5 7mm 256GB
Utilizations
Space (c:) 13 % 13 % 13 %
Activity 71 % 0 % 71 %
SanDisk Ultra
Utilizations
Space (e:) 89 % 89 % 89 %
Activity 71 % 0 % 71 %
Intel(R) Q45/Q43 Express Chipset (Microsoft Corporation - WDDM 1.1)
Utilizations
GPU 0 % 0 % 0 %
Memory 67 % 67 % 67 %

---------- [Devices] -------------------------------------------
Property Value
Audio inputs and outputs
Speakers (2- Realtek High Definition Audio)
Computer
ACPI x64-based PC
Digital Media Devices
[Monitor] Samsung M5 (32)
Disk drives
SAMSUNG SSD SM871 2.5 7mm 256GB
SanDisk Ultra USB Device
Display adapters
Intel(R) Q45/Q43 Express Chipset (Microsoft Corporation - WDDM 1.1)
Intel(R) Q45/Q43 Express Chipset (Microsoft Corporation - WDDM 1.1)
DVD/CD-ROM drives
ATAPI iHAS224 A
Human Interface Devices
HID-compliant consumer control device
HID-compliant system controller
HID-compliant vendor-defined device
HID-compliant vendor-defined device
USB Input Device
USB Input Device
USB Input Device
IDE ATA/ATAPI controllers
ATA Channel 0
ATA Channel 1
Standard Dual Channel PCI IDE Controller
Standard SATA AHCI Controller
Imaging devices
GX7000 series _54C181CC4692
Keyboards
HID Keyboard Device
Standard PS/2 Keyboard
Mice and other pointing devices
HID-compliant mouse
PS/2 Compatible Mouse
Monitors
Generic PnP Monitor
Network adapters
Intel(R) 82567LM-3 Gigabit Network Connection
Microsoft Kernel Debug Network Adapter
WAN Miniport (IKEv2)
WAN Miniport (IP)
WAN Miniport (IPv6)
WAN Miniport (L2TP)
WAN Miniport (Network Monitor)
WAN Miniport (PPPOE)
WAN Miniport (PPTP)
WAN Miniport (SSTP)
Portable Devices
GMC Red
Ports (COM & LPT)
Communications Port (COM1)
Intel(R) Active Management Technology - SOL (COM4)
Print queues
Canon GX7000 series
Canon GX7000 series FAX
Fax
Microsoft Print to PDF
Microsoft XPS Document Writer
OneNote
OneNote for Windows 10
Root Print Queue
Printers
Canon GX7000 series
Canon GX7000 series FAX
Processors
Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz
Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz
Security devices
Trusted Platform Module 1.2
Software devices
[Monitor] Samsung M5 (32)
Canon GX7000 series
GX7000 series _54C181CC4692
Microsoft Device Association Root Enumerator
Microsoft GS Wavetable Synth
Microsoft Radio Device Enumeration Bus
Microsoft RRAS Root Enumerator
Sound, video and game controllers
Realtek High Definition Audio
Storage controllers
Microsoft Storage Spaces Controller
Storage volume shadow copies
Generic volume shadow copy
Storage volumes
Volume
Volume
Volume
System devices
ACPI Fixed Feature Button
ACPI Power Button
Advanced programmable interrupt controller
Composite Bus Enumerator
CPU to IO Controller
Direct memory access controller
High Definition Audio Controller
High precision event timer
Intel(R) Management Engine Interface
LPC Controller
Microsoft ACPI-Compliant System
Microsoft Basic Display Driver
Microsoft Basic Render Driver
Microsoft Hyper-V Virtualization Infrastructure Driver
Microsoft System Management BIOS Driver
Microsoft Virtual Drive Enumerator
Microsoft Windows Management Interface for ACPI
Motherboard resources
Motherboard resources
Motherboard resources
NDIS Virtual Network Adapter Enumerator
Numeric data processor
PCI Express Root Complex
PCI-to-PCI Bridge
PCI-to-PCI Bridge
PCI-to-PCI Bridge
Plug and Play Software Device Enumerator
Programmable interrupt controller
Remote Desktop Device Redirector Bus
System board
System CMOS/real time clock
System speaker
System timer
UMBus Root Bus Enumerator
Volume Manager
Universal Serial Bus controllers
Intel(R) ICH10 Family USB Enhanced Host Controller - 3A6A
Intel(R) ICH10 Family USB Enhanced Host Controller - 3A6C
Intel(R) ICH10 Family USB Universal Host Controller - 3A64
Intel(R) ICH10 Family USB Universal Host Controller - 3A65
Intel(R) ICH10 Family USB Universal Host Controller - 3A66
Intel(R) ICH10 Family USB Universal Host Controller - 3A67
Intel(R) ICH10 Family USB Universal Host Controller - 3A68
Intel(R) ICH10 Family USB Universal Host Controller - 3A69
USB Composite Device
USB Mass Storage Device
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
WSD Print Provider
GX7000 series _54C181CC4692
GX7000 series _54C181CC4692

---------- [PCI] -----------------------------------------------
Property Value
4 Series Chipset DRAM Controller
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name Unknown
Windows Name Intel(R) Xeon(R) E3 - 1200/1500 v5/6th Gen Intel(R) Core(TM) Host Bridge/DRAM Registers - 191F
Class Name PCI to HOST Bridge
Bus Type PCI
Properties
4 Series Chipset Integrated Graphics Controller
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name Unknown
Windows Name Intel(R) HD Graphics 530
Class Name VGA Controller
Bus Type PCI
Properties
4 Series Chipset Integrated Graphics Controller
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name Unknown
Windows Name Intel(R) Q45/Q43 Express Chipset (Microsoft Corporation - WDDM 1.1)
Class Name Other Display Controller
Bus Type PCI
Properties
4 Series Chipset HECI Controller
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name Unknown
Windows Name Intel(R) Management Engine Interface
Class Name Other
Bus Type PCI
Properties
4 Series Chipset PT IDER Controller
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name Unknown
Windows Name Standard Dual Channel PCI IDE Controller
Class Name Bus Master IDE controller (PCI native)
Bus Type PCI
Properties
4 Series Chipset Serial KT Controller
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name Unknown
Windows Name Intel(R) Active Management Technology - SOL
Class Name Serial - 16550
Bus Type PCI
Properties
100 Series/C230 Series Chipset Family USB 3.0 xHCI Controller
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name 100 Series/C230 Series Chipset Family USB 3.0 xHCI Controller
Windows Name USB xHCI Compliant Host Controller
Class Name Universal Serial Bus controllers
Bus Type PCI
Properties
100 Series/C230 Series Chipset Family Thermal Subsystem
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name 100 Series/C230 Series Chipset Family Thermal Subsystem
Windows Name Intel(R) 100 Series/C230 Series Chipset Family Thermal subsystem - A131
Class Name System devices
Bus Type PCI
Properties
100 Series/C230 Series Chipset Family MEI Controller #1
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name 100 Series/C230 Series Chipset Family MEI Controller #1
Windows Name Intel(R) Management Engine Interface
Class Name System devices
Bus Type PCI
Properties
100 Series/C230 Series Chipset Family KT Redirection
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name Unknown
Windows Name Intel(R) Active Management Technology - SOL
Class Name Ports (COM & LPT)
Bus Type PCI
Properties
Q170/Q150/B150/H170/H110/Z170/CM236 Chipset SATA Controller [AHCI Mode]
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name Unknown
Windows Name Intel(R) 100 Series/C230 Chipset Family SATA AHCI Controller
Class Name IDE ATA/ATAPI controllers
Bus Type PCI
Properties
82567LM-3 Gigabit Network Connection
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name Unknown
Windows Name Intel(R) 82567LM-3 Gigabit Network Connection
Class Name Ethernet
Bus Type PCI
Properties
USB UHCI Controller #4
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name Unknown
Windows Name Intel(R) ICH10 Family USB Universal Host Controller - 3A67
Class Name USB (UHCI)
Bus Type PCI
Properties
USB UHCI Controller #5
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name Unknown
Windows Name Intel(R) ICH10 Family USB Universal Host Controller - 3A68
Class Name USB (UHCI)
Bus Type PCI
Properties
USB UHCI Controller #6
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name Unknown
Windows Name Intel(R) ICH10 Family USB Universal Host Controller - 3A69
Class Name USB (UHCI)
Bus Type PCI
Properties
USB EHCI Controller #2
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name Unknown
Windows Name Intel(R) ICH10 Family USB Enhanced Host Controller - 3A6C
Class Name USB 2.0 (EHCI)
Bus Type PCI
Properties
HD Audio Controller
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name Unknown
Windows Name High Definition Audio Controller
Class Name Hi-Definition Audio
Bus Type PCI-X
Properties
PCI Express Port 1
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name Unknown
Windows Name PCI-to-PCI Bridge
Class Name PCI to PCI Bridge
Bus Type PCI-X
Properties
PCI Express Port 2
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name Unknown
Windows Name PCI-to-PCI Bridge
Class Name PCI to PCI Bridge
Bus Type PCI-X
Properties
100 Series/C230 Series Chipset Family PCI Express Root Port #7
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name Unknown
Windows Name Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #7 - A116
Class Name System devices
Bus Type PCI
Properties
USB UHCI Controller #1
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name Unknown
Windows Name Intel(R) ICH10 Family USB Universal Host Controller - 3A64
Class Name USB (UHCI)
Bus Type PCI
Properties
USB UHCI Controller #2
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name Unknown
Windows Name Intel(R) ICH10 Family USB Universal Host Controller - 3A65
Class Name USB (UHCI)
Bus Type PCI
Properties
USB UHCI Controller #3
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name Unknown
Windows Name Intel(R) ICH10 Family USB Universal Host Controller - 3A66
Class Name USB (UHCI)
Bus Type PCI
Properties
USB EHCI Controller #1
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name Unknown
Windows Name Intel(R) ICH10 Family USB Enhanced Host Controller - 3A6A
Class Name USB 2.0 (EHCI)
Bus Type PCI
Properties
82801 Family (ICH2/3/4/5/6/7/8/9,63xxESB) Hub Interface to PCI Bridge
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name 82801 PCI Bridge
Windows Name PCI-to-PCI Bridge
Class Name PCI to PCI Bridge (Subtractive Decode)
Bus Type PCI
Properties
LPC Interface Controller
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name Unknown
Windows Name LPC Controller
Class Name PCI to ISA Bridge
Bus Type PCI
Properties
6 port SATA AHCI Controller
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name Unknown
Windows Name Standard SATA AHCI Controller
Class Name Serial ATA (AHCI 1.0)
Bus Type PCI
Properties
SMBus Controller
Vendor Intel Corporation
Sub System Device Vendor Unknown
Sub System Device Name Unknown
Windows Name High Definition Audio Controller
Class Name SMBus Controller
Bus Type PCI
Properties
100 Series/C230 Series Chipset Family SMBus
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name 100 Series/C230 Series Chipset Family SMBus
Windows Name Intel(R) 100 Series/C230 Series Chipset Family SMBus - A123
Class Name System devices
Bus Type PCI
Properties
Ethernet Connection (2) I219-LM
Vendor Intel Corporation
Sub System Device Vendor Hewlett-Packard Company
Sub System Device Name Unknown
Windows Name Intel(R) Ethernet Connection (2) I219-LM
Class Name Network adapters
Bus Type PCI
Properties

---------- [System Slots] --------------------------------------
Property Value
System Slot 1
Name PCI1
Type PCI
Data Bus Width 32-bit
Current Usage Available
Characteristics
System Slot 1
Name PCI EXPRESS x1 SLOT 1 (PCIEx1 1)
Type PCI Express
Data Bus Width 1x or x1
Current Usage Available
Characteristics
System Slot 1
Name PCI EXPRESS x1 SLOT 2 (PCIEx1 2)
Type PCI Express
Data Bus Width 1x or x1
Current Usage Available
Characteristics
System Slot 1
Name PCI EXPRESS x16 SLOT (PCIEx16)
Type PCI Express 2
Data Bus Width 16x or x16
Current Usage Available
Characteristics

---------- [Network Adapters] ----------------------------------
Property Value
Network Adapter 1
Model Intel(R) 82567LM-3 Gigabit Network Connection
Manufacturer Intel Corporation
Description Intel(R) 82567LM-3 Gigabit Network Connection
Name [SIW] Intel Corporation 82567LM-3 Gigabit Network Connection [Hewlett-Packard Company]
Label Ethernet 2
Status Connected
MAC Address 00:23:24:20:C1:77
Type Wired 802.3
Speed 1 Gbps
Driver Provider Microsoft
Driver Version 12.17.10.8
Driver Date 2018-06-12 (Tuesday, June 12, 2018)
Service Name e1i65x64
Product Name Intel(R) 82567LM-3 Gigabit Network Connection
Time Of Last Reset 2023-04-07 10:50:20 (Friday, April 7, 2023)
Properties

---------- [Video] ---------------------------------------------
Property Value
Video Adapter Intel(R) Q45/Q43 Express Chipset (Microsoft Corporation - WDDM 1.1)
Availability Offline
Name [SIW] Intel Corporation 4 Series Chipset Integrated Graphics Controller
Code Name Not Available
Video Processor Intel(R) 4 Series Express Chipset Family
Technology Not Available
Adapter DAC Type Internal
PCI ID 0x8086 / 0x2E12 - Intel Corporation / 4 Series Chipset Integrated Graphics Controller
PCI sub ID 0x103C / 0x3646 - Hewlett-Packard Company
DirectX 10 Feature Level 10_0
Memory 1771.62 MB
Adapter BIOS String Hardware Version 0.0
Adapter BIOS Date 2020-05-10 (Sunday, May 10, 2020)
Video Mode Description 1440 x 900 x 4294967296 colors
Driver Version 8.15.10.2702
Drivers igdumd64.dll|igd10umd64.dll
Driver Date 2013-03-11 (Monday, March 11, 2013)
Properties
DirectX DirectX 12
Feature Level 12_1
File Version 10.0.19041.1
Agility SDK Yes
Monitor Generic PnP Monitor
Name [SIW] Dell SE198WFP
Model DELL SE198WFP
Monitor ID DELF003
Manufacturer Dell
Manufacturing Date 2008, Week 20
Input Analog Input Voltage - 0.700V/0.000V
Serial Number 7373185F431U
Display Size 19.1" (41 cm x 26 cm)
Horizontal Frequency 30-83 KHz
Vertical Frequency 56-75 Hz
Current Resolution 1440 x 900 @ 60 Hz - Aspect Ratio 16:10
Supported Resolution 1440 x 900 @ 60 Hz - Aspect Ratio 16:10
Supported Resolution 1440 x 900 @ 60 Hz - Aspect Ratio 16:10
Supported Resolution 1152 x 864 @ 75 Hz - Aspect Ratio 4:3
Supported Resolution 1280 x 1024 @ 60 Hz - Aspect Ratio 5:4
Supported Resolution 1440 x 900 @ 75 Hz - Aspect Ratio 16:10
EDID Version 1 Revision 3
Max dot clock (video bandwidth) 140 MHz
DPMS Mode Support Active Off,Suspend,Standby
Properties
Display Device \\.\DISPLAY1
Device Name Intel(R) Q45/Q43 Express Chipset (Microsoft Corporation - WDDM 1.1)
Device Key \Registry\Machine\System\CurrentControlSet\Control\Video\{565B3EC3-D575-11ED-A9A8-806E6F6E6963}\0000
Device Flags DISPLAY_DEVICE_ACTIVE, DISPLAY_DEVICE_PRIMARY_DEVICE
Video Modes
Monitor \\.\DISPLAY1\Monitor0

---------- [Sound Devices] -------------------------------------
Property Value
Realtek High Definition Audio
Name Realtek High Definition Audio
Manufacturer Realtek
Device ID HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_103C3646&REV_1001\4&193BFF6E&0&0001
PnP Device Id HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_103C3646&REV_1001\4&193BFF6E&0&0001
Install Date Not Available
Properties
Master Volume Level 67%

---------- [Storage Devices] -----------------------------------
Property Value
Disk 0
Manufacturer Samsung
Model SAMSUNG SSD SM871 2.5 7mm 256GB
Size 256.01 GB
Firmware Version EMM02D0Q
Serial Number S2D2NXAH119714
BIOS Device Name SB.PCI0.AHCI.DRV0
Rotational Speed Solid State Device (SSD)
Form Factor 2.5 inch
Interface Serial ATA
Standard ACS-2 | ATA8-ACS version 4c
Number of Sectors 500118192
Advanced Format Supported No
Transfer Mode (Current / Max) SATA-300 / SATA-600
Features S.M.A.R.T., 48bit LBA, NCQ, TRIM, Device Sleep, General Purpose Log
Host Writes 291 GB
Host Reads 67 GB
Wear Leveling Count 1000 MB
Power Cycle Count 495
Power-On Hours Count 3441 Hours
Status Good
Estimated remaining life 99%
Drive Letter(s) C:
Queue Depth 32
Removable No
Capabilities Random Access, Supports Writing, SMART Notification
Cache Enabled (Read / Write) Yes / Yes
SMART Support Yes
Partitions
Properties
Disk 1
Manufacturer Sandisk
Model SanDisk Ultra USB Device
Size 61.52 GB
Firmware Version 1.00
Serial Number
Rotational Speed Not Available
Form Factor Not Available
Interface
Standard
Advanced Format Supported No
Power Cycle Count Unknown
Power-On Hours Count Unknown
Status Unknown
Drive Letter(s) E:
Queue Depth 1
Removable Yes
Capabilities Random Access, Supports Writing, Supports Removable Media
Cache Enabled (Read / Write) Yes / No
SMART Support No
Partitions
Properties
DVD Writer 0
Manufacturer ATAPI
Model ATAPI iHAS224 A
Friendly name ATAPI iHAS224 A
Size 0 Bytes
Firmware Version ZL0P
Serial Number
BIOS Device Name SB.PCI0.AHCI.DRV1
Rotational Speed Not Available
Form Factor Not Available
Interface
Standard
Advanced Format Supported Not Available
Drive Letter(s) D:
Queue Depth 1
Removable Yes
Cache Enabled (Read / Write) Unknown / Unknown
Supported CD Formats CD-ROM, CD-R, CD-RW or CD+RW
Supported DVD Formats DVD-ROM, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL
Supported Blu-ray Formats None
Supported HD-DVD Formats None
Supported MO Formats None
Capabilities
SMART Support No
Properties

---------- [Logical Disks] -------------------------------------
Property Value
C:\
Type Local Disk
Device ID \\?\Volume{62af873b-0000-0000-0000-402400000000}\
Location SAMSUNG SSD SM871 2.5 7mm 256GB (Disk #0 Partition #2)
Description Not Available
Bus Type SATA
Total Size 237.90 GB
Used Space 31.70 GB
Free Space 206.19 GB
% Free 87 %
BitLocker Drive Encryption Supported Yes
Characteristics
D:\
Type Optical Drive
Device ID \\?\Volume{565b3ec2-d575-11ed-a9a8-806e6f6e6963}\
Description Not Available
Bus Type Not Available
Total Size Unknown
Used Space Unknown
Free Space Unknown
% Free Unknown
BitLocker Drive Encryption Supported No
Characteristics
E:\ (GMC Red)
Type Removable Disk
Device ID \\?\Volume{aa155ca6-d56c-11ed-a9ab-00232420c177}\
Location (Disk #1 Partition #1)
Description Not Available
Bus Type USB
Total Size 57.30 GB
Used Space 51.40 GB
Free Space 6042.37 MB
% Free 10 %
BitLocker Drive Encryption Supported Yes
Characteristics

---------- [Ports] ---------------------------------------------
Property Value
Ports
SATA0
SATA1
SATA2
ESATA
COM A
SERIAL B
PARALLEL
USB 1
USB 2
USB 3
USB 4
USB 5
USB 6
USB 7
USB 8
MEDIA CARD
MEDIA CARD
USB 11
USB 12
KEYBOARD
MOUSE
REAR LINE IN
REAR HEADPHONE/LINEOUT
FRONT HEADPHONE & MIC
VIDEO
Display Port
RJ45
POWER SUPPLY FAN
FRONT CHASSIS FAN
SPEAKER (SPKR)
PASSWORD CLEAR (PSWD)
HOOD SENSE (HSENSE)
HOOD LOCK (HLCK)
POWER BUTTON (PB/LED)
COM1 Communications Port
COM4 Intel(R) Active Management Technology - SOL PCI bus 0, device 3, function 3
Supported Modes
USB1 Supported
USB2 Supported
USB3 Supported
USB Devices
USB Root Hub USB\ROOT_HUB\4&7683AF7&0
USB Composite Device USB\VID_03F0&PID_2F4A\5&25821DA3&0&2
USB Root Hub USB\ROOT_HUB20\4&886B419&0
USB Input Device USB\VID_03F0&PID_2F4A&MI_00\6&2F04371A&0&0000
USB Root Hub USB\ROOT_HUB\4&1266EEDD&0
USB Root Hub USB\ROOT_HUB\4&9AC8AA8&0
USB Root Hub USB\ROOT_HUB\4&4445EB7&0
USB Root Hub USB\ROOT_HUB20\4&20A890AF&0
USB Input Device USB\VID_03F0&PID_2F4A&MI_01\6&2F04371A&0&0001
USB Input Device USB\VID_0000&PID_3825\5&25821DA3&0&1
USB Mass Storage Device USB\VID_0781&PID_5581\0101B1B69A6E8DF0C72D5079A3B834EB16E73AB158988C9DAE7C841736EC39D3126300000000000000000000A7698D4B0004410081558107A7277CC2
Disk drive USBSTOR\DISK&VEN_SANDISK&PROD_ULTRA&REV_1.00\0101B1B69A6E8DF0C72D5079A3B834EB16E73AB158988C9DAE7C841736EC39D
USB Root Hub USB\ROOT_HUB\4&3A7A4790&0
USB Root Hub USB\ROOT_HUB\4&2C57B76A&0
USB Controller
Intel(R) ICH10 Family USB Enhanced Host Controller - 3A6C Intel(R) ICH10 Family USB Enhanced Host Controller - 3A6C
Intel(R) ICH10 Family USB Enhanced Host Controller - 3A6A Intel(R) ICH10 Family USB Enhanced Host Controller - 3A6A
Intel(R) ICH10 Family USB Universal Host Controller - 3A69 Intel(R) ICH10 Family USB Universal Host Controller - 3A69
Intel(R) ICH10 Family USB Universal Host Controller - 3A68 Intel(R) ICH10 Family USB Universal Host Controller - 3A68
Intel(R) ICH10 Family USB Universal Host Controller - 3A67 Intel(R) ICH10 Family USB Universal Host Controller - 3A67
Intel(R) ICH10 Family USB Universal Host Controller - 3A66 Intel(R) ICH10 Family USB Universal Host Controller - 3A66
Intel(R) ICH10 Family USB Universal Host Controller - 3A65 Intel(R) ICH10 Family USB Universal Host Controller - 3A65
Intel(R) ICH10 Family USB Universal Host Controller - 3A64 Intel(R) ICH10 Family USB Universal Host Controller - 3A64
History
Flash USB Disk USB Device
SanDisk Ultra USB Device

<Moderator Note: Do NOT post long log entries without use of the <spoiler> tag>
 
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