Question Samsung All In One - Windows 8 Locked

sdph536

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Dec 5, 2015
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I bought a used Samsung All in One PC - Model DP500A2D-A02B and the seller told me they had wiped the drive but that does not appear to be the case and when I boot it boots to a windows login and the login appears to be tied to their gmail account.

Is there anything I can do to get around this and maybe have windows do a factory restore?

I went into the bios to see if I can change the boot order and the only option listed is Boot Manager. I am not sure what that is but does not give me the option to select USB or CD, etc.. maybe it does that automatically but I am not sure.

Before I go out and get a different drive I wanted to post this to see if there is anything I can do--

Thx in advance.
 

sdph536

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Dec 5, 2015
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Well I spoke too soon - although I found the option to go try and reset the system I have tired both options:

Just remove my files

and

Fully Clean the drive


both options the system after some time comes back and says

There was a problem resetting your PC. No changes were made

and then it will go back to the windows login prompt.

What options do I have if any to get the system restored/reset ?
 

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