Question Samsung EVO 870 keeps disappearing until the next complete power cycle ?

[Karukaze]

Trying to figure out why one of my internal 4TB 870 EVOs just disappears in Windows 11 after 3-4 days and only comes back after a complete power cycle, just rebooting doesn't do anything. It worked fine for a couple of months before starting this behaviour while the other drive of same make and model still works fine.

I've switched around the SATA cables between different drives in my PC as well trying different power cables and it still behaves the same. At one point I reinstalled my PC without anything behaving differently. What confuses me even more is that if I move it to my old Windows 10 PC it seems to works fine, so far it's been running for almost 2 weeks straight without disappearing on that rig.

CrystalDisk and Samsung Magician says everything is fine and there is no firmware upgrade available so I'm at a bit of a loss for what I can try before trying to RMA it. For info, the drive is less than a year old at this point, it started acting up after 4 months of use.

Any tips?

 

[helpstar]

Did you do a complete full scan of the SSD with Magician?

can anything be seen in the windows event log? like DISK error or similar?

RMA it, might be a an electronic part overheating or getting faulty. No sensor or software will get you information about something like that in the power section.

eventually:

Samsung 870 EVO - Beware, certain batches prone to failure!

Certain 870 EVO 4TB and 2TB drives are affected by early failures where they develop uncorrectable errors and some data just cannot be read from them anymore. This seems to primarily affect drives produced in January/February 2021. For example, i have three 870 EVO 4TB, only one is affected (so...

www.techpowerup.com

 

[Karukaze]

Did you do a complete full scan of the SSD with Magician?

can anything be seen in the windows event log? like DISK error or similar?

RMA it, might be a an electronic part overheating or getting faulty. No sensor or software will get you information about something like that in the power section.

eventually:

Samsung 870 EVO - Beware, certain batches prone to failure!

Certain 870 EVO 4TB and 2TB drives are affected by early failures where they develop uncorrectable errors and some data just cannot be read from them anymore. This seems to primarily affect drives produced in January/February 2021. For example, i have three 870 EVO 4TB, only one is affected (so...

www.techpowerup.com

Scanned it with Magician and it reported no issues. The only thing I've seen in the Windows event log is "Disk <number> has been surprise removed.", which basically explains nothing. Tried some of the suggested troubleshooting steps for that error but nothing helped whatsoever.

I'll probably RMA it, this is more a last ditch effort hoping to find someone that might have seen this problem before. The biggest problem is that I bought the SSD in Japan so I have to ship from Europe to a friend there to RMA it, so it is a bit of a pain in the a** to get done.

 

[helpstar]

update the BIOS of your motherboard
updating / reinstalling the chipset and sata drivers of your motherboard could help as well

good luck with the RMA