News Samsung Issues Firmware Fix for 980 Pro SSD Failures

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I can't help but wonder if Samsung just shoved the 980 Pro out the door too early in general. There seem to have been more issues here than previous drives. I think we hear about their failures more often because they're the drive of choice for a lot of people, but this still seems out of step.

Honest question. Which brand is more reliable and better than Samsung then?
Every other brand I've seen is <Mod Edit>.
Yeah Samsung's new NVMe pro line is not as reliable as the EVO and QVO lines of SSDs, but every other brand is horrible worse by far
All of the drives in my primary system are SK Hynix (1x PCIe 2x SATA) and quite frankly I don't plan on going back to any other maker without a good reason. I have a Samsung 850 Pro which has been rock solid for years so I've got nothing against them, but their pricing leaves a lot to be desired. That's why I tried out the SK Hynix drives and couldn't be happier, and from reviews the new ones (Solidigm included) sound just as good.
 
My 980 Pro 2TB had 761096 "0E" errors when I sent it in for RMA. All bad blocks were located in the "first" half of the drive.
 
I'm one of the unfortunates who had a 2TB 980Pro fail in this fashion. Unfortunately, it happened in Nov. 2022 and I made a warranty return, so I can't confirm the error code. I can confirm that you are totally able to read your data off the SSD after it enters RO mode. I also remember it had about 20TB of writes when it failed.

Apart from the OS reinstall it worked out well for me; my retailer refunded the purchase price, which translated into a 2TB KC3000 and $200 to spare.
 
While mine is only a 1TB, there is no new firmware as of yet.

Sw1vIDR.jpg
You need to manually update samsung magician from Website (current version is 7.2 I believe) some older versions fail to update anymore and say upto date (I assume secure server connection failure)
 
For those having Magician not showing an update, got to the Samsung website and install the latest version, that software can sometimes fail to update itself. I like Magician for transferring OS to a new drive but it doesn't take care of itself well.

It's looking like the issue was a bug in a particular firmware version that went out on some drives. Older versions of the firmware were not effected, and there is a newer version that fixes the bug and isn't effected. Reminds me of some BIOS's that would brick boards back in the day.
 
Completely different drive and interface, but I have a 2tb Samsung Evo 870 with only 951gb of writes, yet it's showing 99% remaining life. That seems kind of suspicious to me considering I've only written about half of the capacity

fwiw I recently had to RMA a 2TB 870 EVO a few months ago

If you google "Samsung 870 EVO - Beware, certain batches prone to failure" you'll find a big thread about it

Consensus seems to be the newer ones are okay, but older ones may randomly die on you
 
While mine is only a 1TB, there is no new firmware as of yet.
You need to manually update samsung magician from Website (current version is 7.2 I believe) some older versions fail to update anymore and say upto date (I assume secure server connection failure)
I have a 980 PRO running firmware 5B2QGXA7, but there really is no new firmware available and I'm on latest Samsung Magician version 7.2.1
Also the website https://semiconductor.samsung.com/consumer-storage/support/tools/ shows no later version for NVMe SSD-980 PRO either, latest listed is still "ISO 5B2QGXA7 (27MB)". (I would post images but don't have any of the allowed accounts).
Here's to hoping I don't get this failure...
 
While mine is only a 1TB, there is no new firmware as of yet.

Sw1vIDR.jpg

Same situation with me. I was confused when I checked and my 1TB 980 Pro was already on an even newer firmware, version 5B2QGXA7. And while I don't recall when I last updated it's firmware, I know it was a while ago as my Samsung Magician app itself was several versions behind since I last used it.

I also got this drive in March of 2021 so it's not like it's new stock that was pre-flashed with that, I know I have had to update the firmware manually myself about 3-4 times since I got it.
 
Same situation with me. I was confused when I checked and my 1TB 980 Pro was already on an even newer firmware, version 5B2QGXA7. And while I don't recall when I last updated it's firmware, I know it was a while ago as my Samsung Magician app itself was several versions behind since I last used it.

I also got this drive in March of 2021 so it's not like it's new stock that was pre-flashed with that, I know I have had to update the firmware manually myself about 3-4 times since I got it.
Updated Magician to v7.2.1, still reporting No firmware update for the drive.
Still at 3B2QGXA7
 
I checked the date/time stamp of the payload file, 5B2QGXA7.enc. It's dated January 13, 2022. Does this mean that users have to approach Samsung individually to get their fix?
Apparently, yes.
The newest version of Magician still shows mine as 'up to date'. Even though the 5B2QGXA7 is available at their site.
 
Updated Magician to v7.2.1, still reporting No firmware update for the drive.
Still at 3B2QGXA7

Hmm, that is curious. I wonder if there are silent revisions within the model line that need different firmware.

2dri97Z.jpg


Samsung also does have ISO images that contain a bootable image to update the BIOS of your drives manually that way.

890YtPZ.jpg


That tool lists "5B2QGXA7" as the latest version for apparently all models of the 980 Pro.
 
Apparently, yes.
The newest version of Magician still shows mine as 'up to date'. Even though the 5B2QGXA7 is available at their site.

I guess what I'm asking is, how can an update with a date/time stamp going back to January of last year be the newly released (?) firmware update? Is there a more recent update that hasn't yet been posted to Samsung's site, and do we need to approach Samsung directly in order to get it?

Here is the same update at the Wayback Machine (2022-01-31):

https://web.archive.org/web/2022013...re-resources/Samsung_SSD_980_PRO_5B2QGXA7.iso
 
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If Samsung knew that these drives were going to be experiencing high failure rates, and if this one-year-old firmware update was intended to mitigate these failures, then why were they so quiet about the issue? Where were the warnings telling their customers that this was a critical, mandatory update?
 
If Samsung knew that these drives were going to be experiencing high failure rates, and if this one-year-old firmware update was intended to mitigate these failures, then why were they so quiet about the issue? Where were the warnings telling their customers that this was a critical, mandatory update?
Possibly they did not know, until it started appearing in the wild.

Dunno.
 
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