Question Screen keeps going black and Windows returning to Windows 7 chrome ?

[aryeh]

PC model: Dell Precision Tower 5810

Tech Specs
Windows 11 Pro - - Version 10.0.22631
CPU: Intel Xeon
GPU: AMD FirePro W4100
Last graphics driver update: 29 June 2023

From time to time my screens (3 of them) go black for a few seconds and then return. This has been getting more frequent recently. Often when returning, all windows then show with the Windows 7 chrome.

Occasionally, it doesn't recover and stays black. The computer is still running the whole time, since music continues playing.

When in this state I have tried logging in to it with AnyDesk. But I just get the same screens as I see. The only gain is I can restart the PC without forcing it.
It seems to be a graphics problem.

https://imgur.com/a/P9gnwKM

View: https://imgur.com/a/P9gnwKM


Any suggestions?
Additionally, if I were to buy a new graphics card, can I just get any? Is there anything I should look out for?

 

[Lutfij]

I would try and run DDU, remove all GPU drivers(intel, Nvidia and AMD) in Safe Mode, then manually reisntall with the latest GPU drivers sourced from here;
https://www.amd.com/en/support/down...repro/firepro-wx100-series/firepro-w4100.html
making sure to install the driver in an elevated command.

Would be a good idea to see if your prebuilt has any BIOS updates pending.

 

[aryeh]

Thanks Lutfij,
I will try that and see if it helps.

 

[aryeh]

I followed those instructions, but when trying to reinstall the driver I got an error:
Failed to create OpenGL context for format...
Additionally, I have an error on Memory integrity in the Windows Security app. The following 3 drivers are showing there as incompatible:
usb2ser.sys
atikmpag.sys x2

Are these related? And how can I fix this?

 

[aryeh]

I am now experiencing the same black screens as I had before trying the above.

Any suggestions?