Question Screen turns black and It quickly comes back, but... ?

Jul 17, 2021
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Days ago, a nasty problem started to occur with my PC. After playing a while, it is possible for the screen to turn black, then it quickly comes back, but with a side effect: I get lower FPS. This happened for the first time when I was playing the first LEGO Batman, it did again with Metal Gear Solid V and it happened with Resident Evil 6 today. I use Steam with Big Picture, and I noticed Big Picture also gets lower FPS. Rebooting my PC fixes the problem until it happens again.

Normally, My performance with those games are a solid 60 FPS at 4K with LEGO Batman and RE6 and at 1440p with MGSV. With Metal Gear Solid V: The Phantom Pain, I got lower and unstable frame rate. With the other two games, my FPS got halved, getting a perfect 30 FPS (overlays showed the frame time was consistent and no micro stutter was noticed). I checked if my display settings were changed when the black screen occured, but nothing was different, the resolution stayed the same with the same refresh rate (3840x2160 @60Hz).

Another problem: It might turn black and when it comes back, the game is in a small borderless window, which I can see my desktop in the background, but the game still says I am in exclusive fullscreen and with the resolution I chose. When this happens, no performance drop is noticed and I can go back to normal by simply changing game display settings. This happened with MGSV and LEGO Batman 3.

I don't know what is going on. I can't say if it's the graphics card, drivers or something else. I don't think it is storage device though, because this problem started to happen when I had a SATA storage, and now I have an SSD NVMe and the problem still occurs.

My System:
MB: ASRock A320M-HD
CPU: AMD Ryzen 7 2700
GPU: NVIDIA GeForce RTX 2060 6GB GDDR6 (PNY OC XLR8 192-Bit)
RAM: 16GB (two cards with 8GB DDR4 2666MHz each)
PSU: 500W
Storage: SSD NVMe Western Digital SN750 1TB

Can someone help me?
 
Jul 17, 2021
4
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10
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PSU approximate age is one year and eight months. The model and brand would reveal where I live, since it is sold only in my country.

PSU specifications:

Features & Specs
Max. DC Output
500 W​
PFC
Active PFC​
Efficiency
ETA-S & 80 PLUS Bronze​
Noise
LAMBDA-A-​
Modular
No​
Intel C6/C7 Power State Support
Yes​
Operating temperature
0 °C - 40 °C​
Protections
Over Voltage Protection
Under Voltage Protection
Over Power Protection
Over Temperature Protection
Over Current Protection
Short Circuit Protection​
Cooling
120 mm Rifle Bearing Fan (HA1225M12F-Z)​
Semi-passive operation
No​
Dimensions
150 mm (W) x 85 mm (H) x 140 mm (D)​
Weight
1.56 kg (3.44 lb)​
Compliance
ATX12V v2.31, EPS 2.92​

Power Specs
Rail
3.3 V​
5 V​
12 V​
5 VSB​
-12 V​
Max. Power
18 A​
17 A​
38 A​
2.5 A​
0.3 A​
110 W​
110 W​
456 W​
12.5 W3.6 W
Total Max. Power
500 W​

DescriptionCable CountConnector Count (Total)GaugeIn Cable Capacitors
ATX connector 20+4 pin (670 mm)
1​
1​
18-22AWG​
No​
4+4 pin EPS12V (720 mm)
1​
1​
18AWG​
No​
6+2 pin PCIe (620 mm+150 mm)
1​
2​
18AWG​
No​
SATA (520 mm+150 mm+150 mm) / 4-pin Molex (+150 mm)
2​
6 / 2​
18AWG​
No​
AC Power Cord (1400 mm) - C13 coupler)
1​
1​
18AWG​
No​
 
Last edited:
Jul 28, 2021
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It's been ten days. Does my PSU specifications reveal something relevant?
Have you updated drivers for both motherboard, and gpu? Aswell as any Windows 10 software updates?

Also, do you know the temperatures that the GPU or CPU peaks or is averaging when gaming?
 
Jul 17, 2021
4
0
10
0
Have you updated drivers for both motherboard, and gpu? Aswell as any Windows 10 software updates?

Also, do you know the temperatures that the GPU or CPU peaks or is averaging when gaming?
My BIOS version is 5.40 (July 15, 2019). Newer versions are marked with "ASRock do NOT recommend updating this BIOS if Pinnacle, Raven, Summit or Bristol Ridge CPU is being used on your system." and my CPU uses Pinnacle Ridge.

My GPU driver version is 471.41 (July 19, 2021).

Windows 10 is updated.

GPU Temp
Average: 60°C with older games and 71°C with newer ones
Peak: 81°C

CPU Temp
Average: 46°C
Peak: 55°C
 

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