Question Screen turns black during GPU drivers installation.

[Juggaap]

Hello.
Today I tried to do a clean uninstallation of my RX 5700 XT drivers using DDU as I was experiencing sudden system failure when I play a specific game. so I thought maybe my drivers are corrupted, so I booted into safe mode and uninstalled my drivers, restarted my pc and during the installation of my gpu drivers my screen went black when the installation hit 28%, I kept waiting for like an hour and decided to force shut it down. I tried to reboot, same issue black screen, although I could see the ASrock logo when I booted it, I tried several times but its just the same issue over and over, I tried safe mode with/without connection and faced the same issue, after that my pc gave me a text "your pc ran into some problems we'll restart it for you 🙁" I kept trying to boot it but apparently it says something in my system32 is corrupted, I tried /sfc scannow thru CMD on the repair screen but no luck. I managed to boot into safe mode after several attempts, thats what im using to write this, but I honestly dont know what the problem is, I've reinstalled my gpu drivers before in this PC and never faced any issues until now so IDK at this point. Should I reinstall windows? Is my GPU faulty? any solutions?

 

[Juggaap]

GPU appears in device manager in safe mode but not in task manager. but cant boot my pc normally as that will cause black screen forever.

 

[Lutfij]

When posting a thread of troubleshooting nature, it's customary to include your full system's specs. Please list the specs to your build like so:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
include the age of the PSU apart from it's make and model. BIOS version for your motherboard at this moment of time.

I was experiencing sudden system failure when I play a specific game.
What game would that be and where did you source the installer for said game?

during the installation of my gpu drivers
Manually installing the latest driver sourced from AMD's support site, in an elevated command, i.e, Right click installer>Run as Administrator?

Can you get into Safe Mode again? If so, use GPU-Z and see if any fields show up with 0(zero)'s.

 

[Juggaap]

When posting a thread of troubleshooting nature, it's customary to include your full system's specs. Please list the specs to your build like so:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
include the age of the PSU apart from it's make and model. BIOS version for your motherboard at this moment of time.

I was experiencing sudden system failure when I play a specific game.
What game would that be and where did you source the installer for said game?

during the installation of my gpu drivers
Manually installing the latest driver sourced from AMD's support site, in an elevated command, i.e, Right click installer>Run as Administrator?

Can you get into Safe Mode again? If so, use GPU-Z and see if any fields show up with 0(zero)'s.

CPU: Ryzen 5 3600
CPU cooler: AMD Wraith Stealth
Motherboard: B450m pro R2.0
Ram: 16GB T-FORCE DDR4 3200Mhz
SSD/HDD: 250gb ssd nvme (model: MTFDDAV256TBN) and 500GB HDD
GPU: RX 5700 XT 8GB
PSU: 650w
Chassis: Hybrok Shadow glass ARGB case
OS: Windows 11 64x
Monitor: an old samsung 60hz 1080p monitor I dont remember its full name


What game would that be and where did you source the installer for said game?
Its an old PS3 game. I installed it thru RPCS3 (PS3 emulator) and the game is UFC 3 undisputed. The website and emulator seems trusted but who knows haha. But I played every other game with no issues, demanding ones too. but the emulator game made my pc crash.

Manually installing the latest driver sourced from AMD's support site, in an elevated command, i.e, Right click installer>Run as Administrator?
Sorry but I don't get this, you mean run drivers installer as adminstrator? If I so I already did that but no luck, also I'd like to point out that I tried to manually download driver from AMD's website for my specific gpu (Adrenalin 24.12.1)
And I tried the auto-detect AMD tool but still, nothing.

Can you get into Safe Mode again? If so, use GPU-Z and see if any fields show up with 0(zero)'s.
I just installed it, I'm on safe mode but it says I'm unable to launch it while on safe mode it says "Could not start the driver: This service cannot be started in safe mode"

Thanks in advance for your time in reading this and trying to help me

 

[JayGau]

Did you try to run DDU again in safe mode and see if you can boot normally? Maybe your driver got corrupted during the installation and DDU could clean it up.