script error in help system

john

Splendid
Aug 25, 2003
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0
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Archived from groups: microsoft.public.win2000.file_system (More info?)

This is my second post on this problem. I have had some
help but my problem persists.
I am using win2K SP4 and get a script error when I access
some parts of the windows help system (from Start button)
The dialogue box is entitled ..."Internet Explorer Script
error" The contents of the box starts out by saying "An
error has occured in the script on this page" It goes on
to show other details, mainly numerical. I am using IE6
with latest SP etc. I have reinstalled Win2K and IE6 but
the error still happens.Anyone have any experience in
this? Much thanks
 
G

Guest

Guest
Archived from groups: microsoft.public.win2000.file_system (More info?)

John,

> I am using win2K SP4 and get a script error when I access
> some parts of the windows help system (from Start button)
> The dialogue box is entitled ..."Internet Explorer Script
> error"

1) Use MJ's Help Diagnostics to check that all the help viewer
components are properly installed and registered.

http://helpware.net/downloads/index.htm#MJs

(The only section of the MJ's Help Report that is relevant to your
problem is the one headed "HTML Help Run-time Components".)

2) Delete or rename the file hh.dat, which you should find in this
hidden directory:

\Documents and Settings\%username%\Application Data\Microsoft\HTML
Help

The hh.dat file stores user-specific information on all the HTML Help
files on your system (favourite topics, search history, etc.), and can
cause the files to misbehave if it has somehow been corrupted. Windows
will create a new version of hh.dat when you next open any .chm file.

3) Empty your Temporary Internet Files directory. A full TIF directory
can cause HTML Help files to misbehave.

If you continue to have problems, can you let me know the version
number of the file hhctrl.ocx, which you should find in the directory
\WINNT\System32?

--
Pete (Microsoft Help MVP)
 

john

Splendid
Aug 25, 2003
3,819
0
22,780
Archived from groups: microsoft.public.win2000.file_system (More info?)

Thanks Pete,
I tried your advise and it worked.
I cleaned the TIF directory and deleted the hh.dat file
also.
My help system is now working perfectly.
Your patience and expert help is much appreciated
Regards John


>-----Original Message-----
>John,
>
>> I am using win2K SP4 and get a script error when I
access
>> some parts of the windows help system (from Start
button)
>> The dialogue box is entitled ..."Internet Explorer
Script
>> error"
>
>1) Use MJ's Help Diagnostics to check that all the help
viewer
>components are properly installed and registered.
>
>http://helpware.net/downloads/index.htm#MJs
>
>(The only section of the MJ's Help Report that is
relevant to your
>problem is the one headed "HTML Help Run-time
Components".)
>
>2) Delete or rename the file hh.dat, which you should
find in this
>hidden directory:
>
>\Documents and Settings\%username%\Application
Data\Microsoft\HTML
>Help
>
>The hh.dat file stores user-specific information on all
the HTML Help
>files on your system (favourite topics, search history,
etc.), and can
>cause the files to misbehave if it has somehow been
corrupted. Windows
>will create a new version of hh.dat when you next open
any .chm file.
>
>3) Empty your Temporary Internet Files directory. A full
TIF directory
>can cause HTML Help files to misbehave.
>
>If you continue to have problems, can you let me know the
version
>number of the file hhctrl.ocx, which you should find in
the directory
>\WINNT\System32?
>
>--
>Pete (Microsoft Help MVP)
>.
>