Seagate 5tb expansion harddrive usb set address failed

[mogletmox]

Hi

my 5tb expansion hdd is giving error "set address failed" error 43

i have tried uninstalling it from device manager and re-installing to no effect
tried on different laptop where i unistalled + reinstalled with no issue
it showed in device pageas working fine but not under my computer etc and i couldnt access it

have tried different usb cable aswell

then i got the pop up usb has malfunctioned and is not recognized

is my hdd dead or is it usb driver/usb port issue

tried on windows 10 + win 7 both laptops

hope you can help and thanks for reading

regards
moggy

 

[Ralston18]

Are you using a USB port for power or is power provided to the HDD with power from an external source?

HDDs can be too much for USB power sources.

Or if you do have an external power connection/source maybe it has failed.

 

[mogletmox]

Hi yes it has external power source

actually i replaced it quite a while ago as original broke
but it dosnt seem like a power issue
case starts up with 0 issues and blue light on case is strong with no flicker so im doubtful its that

 

[Paul NZ]

Do you use some kind of backup program, like an Acronis program?

Because some of them add their own drivers and this will screw the system up and give you errors with the USB port

 

[mogletmox]

Do you use some kind of backup program, like an Acronis program?

Because some of them add their own drivers and this will screw the system up and give you errors with the USB port

No i dont use any backup programs.and this issue has only happened within the last week/week and a half

.rolled back latest update on laptop "10-1-2017" aswell to see if that was the issue but nope

case seems fine it starts with no issue . device is seen in device manager when clicked on properties it shoes device working fine

but i cant get volume info nor does it display under "my computer"

it will then disconnect and try again and eventually i get the set address failed issue and pop up with usb device has malfunctioned

[EDIT] i Have ran seatools on one laptop win 10 and the drive dosnt show up
it does spend a while locating the drive when checking for usb but ultimatly it dosnt show up

will try again on win 7 laptop this evening

 

[Ralston18]

You may be able to obtain some additional drive information and details via Powershell.

Here is a link from within this forum that may be helpful:

http://www.tomsitpro.com/articles/powershell-for-storage,2-764.html

There are other online tutorials and guides available if you decide to dig in deeper.

Just gather information. Do not attempt any active cmdlets to make drive changes. Such actions should be a last resort - especially if you are not used to working in a command mode/powershell environment.

And after backing up any important folders and files.