Question Seagate External drives not working on Win11

[Deleted member 2183922]

Having a problem: Win11 Pro 64bit (v.10.0.22000); have been using Seagate 2TB external (3F4AP8--501) for months as backup. Since anything can fail, I added Seagate 5Tb (3EDAP4-500) to use as backup to backup. When both drives attached to USB 3.2 ports on Gigabyte B550 AORUS, it will not boot. If I attach drives after booting and running, I can transfer files, but computer will not close correctly: it just stalls out. If I start computer with only one of either of the drives attached, no problems in start-up or shut-down, and transfers appear to run fine. I have to think it may be some sort of shared resources, or conflict with Win11, or ??? Any thoughts???

 

[Lutfij]

Can you check and see what your current BIOS version is?

 

[hotaru.hino]

Does the problem only happen if you use those ports, or have you tried other ports?

 

[Deleted member 2183922]

BIOS is 14

Happens with other ports. The MB has 3.2, 3.1, 2. Just a thought, but could all the Seagate external HDs have connection data that is the same in some regard(s), so either the OS or the BIOS can't discriminate between them??? Just a wild-shot.

Unfortunately, Seagate, gigabyte and Microsoft support have been useless. It seems they make the task of just finding their support a journey to oblivion; phone systems that go dead, AI chat apps that are poorly written, logical/intuitive links other sites to get into the appropriate support area. (And Microsoft, just so you know, I'm not interested in Office365....)

 

[Lutfij]

Just for the sake of relevance, Gigabyte have 3 variants of the B550 Aorus; the Master, the Pro and the Elite. Could you state which one you have of the 3?

 

[Deleted member 2183922]

I've requested they close my account on these Forums due to the treatment of a moderator. But, to answer your question and in case anyone else has been having similar issues, I have the B550 Pro. Your question was an excellent one. I thank you for your efforts.

 

[Lutfij]

Alright, if you're closing your account, might as well try and save this thread for the community and for anyone(else) in the same boat as you're in(now).

BIOS is 14
I have the B550 Pro.
^
https://www.gigabyte.com/Motherboard/B550-AORUS-PRO-rev-10/support#support-dl-bios
So you're on A.G.E.S.A code 1.2.0.5...that's the dreaded BIOS version that was quickly followed up with the latter BIOS versions. Flash BIOS to F15d or to the audience on another motherboard, flash to A.G.E.S.A code 1.2.0.7.

Farewell + Good luck!