Sorry for my bad English.
I try send my 6tb seagate HDD to service in Ukraine, but they said:
-"Office in Ukraine for wholesales only, no service".
According to the law in Ukraine, the manufacturer must provide service inside country...
But OK I send HDD to Netherlands (as thay say).
They sent me a replacement HDD to my address by UPS.
But after it arrived in Ukraine they (Seagate) say we cannot deliver it to your address, go to nearest office UPS (about 100 km away). I asked they send usual post or any other
delivery service. But they say no, only collect from office or you won't receive it.
This is essentially a crime
1 No service inside country.
2 They took my disk and expect me to travel 100km to get the replacement (and during quarantine when transport is limited).
Everything is described in abbreviated form, there were more than 10 letters. And I really do not know what to do... Lose about a day
on a trip, especially during quarantine when unnecessary movements are undesirable worst idea... Or loose my HDD... ?
I try send my 6tb seagate HDD to service in Ukraine, but they said:
-"Office in Ukraine for wholesales only, no service".
According to the law in Ukraine, the manufacturer must provide service inside country...
But OK I send HDD to Netherlands (as thay say).
They sent me a replacement HDD to my address by UPS.
But after it arrived in Ukraine they (Seagate) say we cannot deliver it to your address, go to nearest office UPS (about 100 km away). I asked they send usual post or any other
delivery service. But they say no, only collect from office or you won't receive it.
This is essentially a crime
1 No service inside country.
2 They took my disk and expect me to travel 100km to get the replacement (and during quarantine when transport is limited).
Everything is described in abbreviated form, there were more than 10 letters. And I really do not know what to do... Lose about a day
on a trip, especially during quarantine when unnecessary movements are undesirable worst idea... Or loose my HDD... ?
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