[SOLVED] Seek advice on how to troubleshoot random system freeze

[dennisr48]

About 7 weeks ago I assembled a new PC. At first, all seemed fine but then I started getting random system freezes. By that, I mean the PC became totally unresponsive to any keystroke or mouse action. No BSOD just the screen showing whatever was being displayed at the time of the freeze. The only recourse was a hard power restart. Sometimes this happens about once a day but then sometimes I’ll go for more than a week. It has never happened while gaming but rather when I’m watching a video or browsing the web. I ran numerous diagnostic programs for both hardware and software but all results came back normal. After a lot of online troubleshooting research I decided to try a different set of memory sticks. I swapped G. Skill memory for Corsair but no luck, problem persists. Any suggestions on how to troubleshoot?

Main System specs:

Win 10 home

G..Skill memory F4-3200C16D-32GVK
DDR4-3200 16x2

CORSAIR RMx White Series RM750x White (CP-9020187-NA) 750W 80 PLUS Gold Certified, Fully Modular Power Supply

ASUS Prime Z690-P D4 LGA 1700 Intel 12th Gen ATX Motherboard

Intel Core i5-12600K - Core i5 12th Gen Alder Lake 10-Core (6P+4E) 3.7 GHz LGA 1700 125W

ASUS TUF Gaming GeForce RTX 3070 Ti 8GB GDDR6X PCI Express 4.0 Video Card TUF-RTX3070TI-O8G-GAMING

SAMSUNG 980 PRO M.2 2280 1TB PCI-Express Gen 4.0 x4, NVMe 1.3c Samsung V-NAND 3-bit MLC Internal Solid State Drive (SSD) MZ-V8P1T0B/AM

 

[RARRAF]

just a thought have you got the "asus armoury crate" installed it might show a driver maybe you are on the latest bios version just a few thoughts.
normally on the asus page for your motherboard at the end

 

[dennisr48]

Hi. Thanks for that suggestion. I did install armory crate and all the drivers are current. I also tried switching the Asus GPU driver for the RTX 3070ti to the Nvidia 3070ti driver but that made no difference.

 

[dennisr48]

I finally found the source of the problem. It was the Samsung 980 SSD. I swapped it out for a 970 SSD and the freeze ups stopped. Apparently, defective drives can make it through their QA.