Seemingly strong signal but high ping / jitter

[allbies1]

Hello Tomshardware,

My issue is that I am experiencing inconsistent ping in online games. What usually happens is I am playing with 50 or so ping, and every 10-30 seconds my ping will go to 80-120 and makes the game feel terrible until it goes back down and the process is repeated. I have a PC connected wireless two floors up from my router, and I share the network with two others whom have Xbox One's, phones and an iPad, also wireless.

Now I recently purchased a new router which supports 5Ghz and moved my PC connection to 5ghz. The other devices in my home are on the 2.5ghz channel still, as I just wanted to see if this made a difference to my experience. My signal strength is 4/5 bars and I downloaded a programme called inSSIDer and it rates my connection at 100 and doesn't show interferences on 5ghz.

Now my internet speed is not a good one, although it is the best I can get on my ISP. However the issue still occurs when people are not even streaming videos or doing anything more than browsing on the internet. I will be taking my PC downstairs tomorrow in order to test the connection via ethernet.

My specs and other information:

PC -
mobo - Asus z97-k
psu - superflower leadex gold 650w
network card - TP-LINK TL-WDN4800 450Mbps Wireless N Dual Band PCI Express Adapter
OS - Windows 7 home premium 64bit


Router: AC750 Wireless Dual Band Gigabit ADSL2+ Modem Router Archer D2
Modem: Do not have modem.
ISP / Connection Type: Karoo / DSL
Devices connected to router: 7 (though not all used at once)


Thank you in advance for any suggestions on how I can try fix this issue.

 

[i7Baby]

Its more to do with the path your internet is going through - the server, the exchange and distances.

What internet plan download and upload do you have? What are you getting per Speedtest?

 

[bill001g]

Your testing via ethernet is always a good first step. You will then know if you need to troubleshoot the wirelees or if there is some issue with your internet connection.

Be very careful the ping time in games is generally not a true ping command. It measure the response time from the game client to the server. It is actually a better representation of how well a game will run but it is affected by the client and server software where a true ping is a very simplistic command and is not affected as much. So you can't always believe a game you need to run real ping commands at the same time to see if it lies or not about it being a network problem.

Still the first step is to eliminate or prove the wireless is the problem.

 

[g90814]

Try doing ping tests to your router, google, and other sites.

You might also try the TCP Optimizer tool http://www.speedguide.net/downloads.php (yes it's legit). There are videos on youtube if you don't figure it out

Basically set your ISP promised speed, select your adapter, then choose 'optimal' at bottom, then click 'apply settings'