Question Server 2016 crashing

[elewis521]

Good afternoon all,

For the past two weeks my server running server 2016 is experiencing random crashes. I have ran bluescreenview to get more info on what is going on. I have applied the newest updates from microsoft and dell and it appears that it is happening once a week.

Here are the details below...
5/11/2020 12:00:10 PM 0x00000133
hal.dll+4f860
ntoskrnl.exe+3a6540

5/4/2020 4:23:08 PM 0x00000133
hal.dll+4f760
ntoskrnl.exe+3a6540

4/30/2020 3:38:37 PM 0x00000133
hal.dll+4f760
ntoskrnl.exe+3a6540

I'm thinking the only way to correct this is reloading server and using a repair tool . Anyone else run into this?

 

[The_Prophecy]

Can you upload the dump files somewhere and link to them here? This doesn't give us a ton of info to go on.

 

[Alabalcho]

If this happens once a week - it seems there is some scheduled which when executed triggers that. Check the list of tasks there.

 

[elewis521]

Can you upload the dump files somewhere and link to them here? This doesn't give us a ton of info to go on.

Can I send you a PM with my drive link?

 

[The_Prophecy]

Just post them here. If I miss something in them, someone else may spot it and be able to help.

 

[elewis521]

https://drive.google.com/open?id=1ob5jRKf_PkAzPeodYRSfHGowb_7nVwYb

 

[elewis521]

Just post them here. If I miss something in them, someone else may spot it and be able to help.

Uploaded. Are you able to see the files?

 

[The_Prophecy]

I can, yes. Sorry for the delay. Work absolutely took over my week.

I checked each dump you uploaded and the faulting module in each is identified as mwac.sys. This file appears to be the Access Control component of MalwareBytes. Do you still have MalwareBytes installed? Is it up to date? Latest version is 4.1.0. If you're on an earlier version, I would update immediately.

If you are still having bluescreen issues after updating, we should check again and confirm the same mwac.sys driver is responsible. If so, follow this to continue troubleshooting with MalwareBytes: https://forums.malwarebytes.com/top...using-malwarebytes-please-follow-these-steps/

 

[elewis521]

I can, yes. Sorry for the delay. Work absolutely took over my week.

I checked each dump you uploaded and the faulting module in each is identified as mwac.sys. This file appears to be the Access Control component of MalwareBytes. Do you still have MalwareBytes installed? Is it up to date? Latest version is 4.1.0. If you're on an earlier version, I would update immediately.

If you are still having bluescreen issues after updating, we should check again and confirm the same mwac.sys driver is responsible. If so, follow this to continue troubleshooting with MalwareBytes: https://forums.malwarebytes.com/top...using-malwarebytes-please-follow-these-steps/

Thank you so much for looking at this! I'm pretty sure malwarebytes is up to date but I'll double check.

 

[elewis521]

Update: I updated malwarebytes and I am still experiencing crashes. Super frustrating.