Question service host: diagnostic policy service high power usage

[bobbee25]

service host: diagnostic policy service high power usage is always very high.
cpu 14% mem 1,118 mb
Is this normal, if not how do I fix it ?

 

[bobbee25]

service host: diagnostic policy service high power usage is always very high.
cpu 14% mem 1,118 mb
Is this normal, if not how do I fix it ?

 

[jbruins]

Hey, experiencing the same problem. laptop is overheated cuz of this..
Did you happen to find a good solution ?

great if you could share, Thx!

 

[ScubaBadger]

Having same issue and short term I just turned the service off.
Of course it's on again when I restart - so turning it off seems to be the short term - wondering if I go into management and tell it not to start on boot up would that cause issues?

 

[howtobeironic]

Uh, that working may be a sign of things failing in your PC.
Search "reliability history" on your PC and see what's on that report. Extra points if you can send a screenshot.

 

[ScubaBadger]

Uh, that working may be a sign of things failing in your PC.
Search "reliability history" on your PC and see what's on that report. Extra points if you can send a screenshot.

Read the reliability record and it is spattered with errors - software and hardware - but the hardware reports don't give identification of the component... for example:
- - - - - -
Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 1a1
Parameter 1: ffffa403f9b46040
Parameter 2: 0
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_19042
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.19042.2.0.0.256.48
Locale ID: 2057

Extra information about the problem
Bucket ID: BAD_DUMPFILE
- - - - - - -

I can't deduced from that what component it is...
Thanks

 

[ScubaBadger]

Read the reliability record and it is spattered with errors - software and hardware - but the hardware reports don't give identification of the component... for example:
- - - - - -
Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 1a1
Parameter 1: ffffa403f9b46040
Parameter 2: 0
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_19042
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.19042.2.0.0.256.48
Locale ID: 2057

Extra information about the problem
Bucket ID: BAD_DUMPFILE
- - - - - - -

I can't deduced from that what component it is...
Thanks

Thank you for the help too...

 

[howtobeironic]

Mhm, just as imagined. Whatever happens out there, Windows can't take the dump of it. (BAD_DUMP tag) We probably will have to walk by it a few times. Your computer specs? We may just be able to find what's wrong by it.

 

[ScubaBadger]

Mhm, just as imagined. Whatever happens out there, Windows can't take the dump of it. (BAD_DUMP tag) We probably will have to walk by it a few times. Your computer specs? We may just be able to find what's wrong by it.

I have "speccy" on the PC that gives "everything" do you want it in that depth, or can I attach a text file readout?

 

[howtobeironic]

The more info, the better. Try to include as much as possible, but I want the hardware specs, like the motherboard, RAM, PSU etc.

 

[ScubaBadger]

Here goes:
OS;
Operating System
Windows 10 Pro 64-bit
Computer type: Desktop
Installation Date: 18/06/2020 01:26:35
Serial Number:
Windows Security Center
User Account Control (UAC) Enabled
Notify level 2 - Default
Windows Update
AutoUpdate Not configured
Windows Defender
Windows Defender Disabled
Firewall
Firewall Enabled
Display Name ESET Firewall
Antivirus
ESET Security
Antivirus Enabled
Company Name ESET
Product Version 13.2.18.0
Virus Signature Database Up to date
Windows Defender
Antivirus Disabled
Virus Signature Database Up to date
Malwarebytes
Antivirus Enabled
Virus Signature Database Up to date
.NET Frameworks installed
v4.8 Full
v4.8 Client
v3.5 SP1
v3.0 SP2
v2.0 SP2
Internet Explorer
Version 11.630.19041.0
PowerShell
Version 5.1.19041.1
Environment Variables
USERPROFILE C:\Users\d_gos
SystemRoot C:\WINDOWS
User Variables
Machine Variables
Power Profile
Active power scheme High performance
Hibernation Enabled
Turn Off Monitor after: (On AC Power) Never
Turn Off Hard Disk after: (On AC Power) Never
Suspend after: (On AC Power) Never
Screen saver Disabled
Uptime
Current Session
Current Time 13/11/2020 13:20:40
Current Uptime 3,483 sec (0 d, 00 h, 58 m, 03 s)
Last Boot Time 13/11/2020 12:22:37
Services
TimeZone
TimeZone GMT +1:00 Hours
Language English (United Kingdom)
Location United Kingdom
Format English (United Kingdom)
Currency £
Date Format dd/MM/yyyy
Time Format HH🇲🇲ss
Scheduler
Hotfixes
System Folders
Process List
Security Options
Device Tree
ACPI x64-based PC
Microsoft ACPI-Compliant System
ACPI Fixed Feature Button
ACPI Sleep Button
Intel Core i7-3930K CPU @ 3.20GHz
Intel Core i7-3930K CPU @ 3.20GHz
Intel Core i7-3930K CPU @ 3.20GHz
Intel Core i7-3930K CPU @ 3.20GHz
Intel Core i7-3930K CPU @ 3.20GHz
Intel Core i7-3930K CPU @ 3.20GHz
Intel Core i7-3930K CPU @ 3.20GHz
Intel Core i7-3930K CPU @ 3.20GHz
Intel Core i7-3930K CPU @ 3.20GHz
Intel Core i7-3930K CPU @ 3.20GHz
Intel Core i7-3930K CPU @ 3.20GHz
Intel Core i7-3930K CPU @ 3.20GHz
Intel Extreme Tuning Utility Device Driver

CPU;
Intel Core i7 3930K
Cores 6
Threads 12
Name Intel Core i7 3930K
Code Name Sandy Bridge-E
Package Socket 2011 LGA
Technology 32nm
Specification Intel Core i7-3930K CPU @ 3.20GHz
Family 6
Extended Family 6
Model D
Extended Model 2D
Stepping 7
Revision C2
Instructions MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, Intel 64, NX, VMX, AES, AVX
Virtualization Supported, Enabled
Hyperthreading Supported, Enabled
Fan Speed 1622 RPM
Rated Bus Speed 3199.3 MHz
Stock Core Speed 3200 MHz
Stock Bus Speed 100 MHz
Average Temperature 61 °C
Caches
L1 Data Cache Size 6 x 32 KBytes
L1 Instructions Cache Size 6 x 32 KBytes
L2 Unified Cache Size 6 x 256 KBytes
L3 Unified Cache Size 12288 KBytes

Memory;
Memory slots
Total memory slots 8
Used memory slots 4
Free memory slots 4
Memory
Type DDR3
Size 32768 MBytes
DRAM Frequency 799.9 MHz
CAS# Latency (CL) 11 clocks
RAS# to CAS# Delay (tRCD) 11 clocks
RAS# Precharge (tRP) 11 clocks
Cycle Time (tRAS) 28 clocks
Command Rate (CR) 1T
Physical Memory
Memory Usage 17 %
Total Physical 32 GB
Available Physical 26 GB
Total Virtual 37 GB
Available Virtual 29 GB
SPD
Number Of SPD Modules 4
Slot #1
Slot #2
Slot #3
Slot #4

Motherboard:
Motherboard
Manufacturer Intel Corporation
Model DX79TO (CPU 1)
Version AAG28805-402
Chipset Vendor Intel
Chipset Model Sandy Bridge-E
Chipset Revision 07
Southbridge Vendor Intel
Southbridge Model X79
Southbridge Revision 06
System Temperature 40 °C
BIOS
Brand Intel Corp.
Version SIX7910J.86A.0553.2012.1027.1042
Date 27/10/2012
Voltage
SDRAM C & D 1.488 V
+12V 11.968 V
+3.3V 3.312 V
+5V 4.999 V
SDRAM A & B 1.488 V
12V ATX CPU 12.063 V
CPU CORE 0.784 V
PCI Data
Slot PCI-E
Slot Type PCI-E
Slot Usage In Use
Data lanes x16
Slot Designation Primary PCIE X16
Characteristics 3.3V, PME
Slot Number 0
Slot PCI-E
Slot Type PCI-E
Slot Usage Available
Data lanes x1
Slot Designation PCIE_X1_1
Characteristics 3.3V, PME
Slot Number 1
Slot PCI-E
Slot Type PCI-E
Slot Usage In Use
Data lanes x16
Slot Designation Secondary PCIE X16
Characteristics 3.3V, PME
Slot Number 2
Slot PCI
Slot Type PCI
Slot Usage Available
Bus Width 32 bit
Slot Designation PCI Slot 1 (SMBUS)
Characteristics 3.3V, PME, SMBus
Slot Number 3
Slot PCI-E
Slot Type PCI-E
Slot Usage Available
Data lanes x1
Slot Designation PCIE_X1_3
Characteristics 3.3V, PME
Slot Number 4
Slot PCI-E
Slot Type PCI-E
Slot Usage Available
Data lanes x1
Slot Designation PCIE_X1_2
Characteristics 3.3V, PME
Slot Number 5

Graphics:
Graphics
Monitor
Name Cinema HD on NVIDIA GeForce GTX TITAN Z
Current Resolution 2560x1600 pixels
Work Resolution 2560x1560 pixels
State Enabled, Primary
Monitor Width 2560
Monitor Height 1600
Monitor BPP 32 bits per pixel
Monitor Frequency 60 Hz
Device \\.\DISPLAY1\Monitor0
NVIDIA GeForce GTX TITAN Z
Manufacturer NVIDIA
Model GeForce GTX TITAN Z
Device ID 10DE-1001
Revision A2
Subvendor NVIDIA (10DE)
Current Performance Level Level 0
Current GPU Clock 324 MHz
Current Memory Clock 324 MHz
Current Shader Clock 324 MHz
Voltage 0.862 V
Current Performance Level Level 0
Current GPU Clock 324 MHz
Current Memory Clock 324 MHz
Current Shader Clock 324 MHz
Voltage 0.862 V
Technology 28 nm
Bus Interface PCI Express x16
Temperature 54 °C
SLI 2 GPUs: GeForce GTX TITAN Z + GeForce GTX TITAN Z => Generic PnP Monitor
Driver version 27.21.14.5730
BIOS Version 80.80.5a.00.01
Physical Memory 2047 MB
Virtual Memory 2048 MB
Count of performance levels : 1
Level 1 - "Perf Level 0"
GPU Clock 575 MHz
Shader Clock 3004 MHz
Count of performance levels : 1
Level 1 - "Perf Level 0"
GPU Clock 575 MHz
Shader Clock 3004 MHz
NVIDIA GeForce GTX TITAN Z
Manufacturer NVIDIA
Model GeForce GTX TITAN Z
Device ID 10DE-1001
Revision A2
Subvendor NVIDIA (10DE)
Current Performance Level Level 0
Current GPU Clock 324 MHz
Current Memory Clock 324 MHz
Current Shader Clock 324 MHz
Voltage 0.862 V
Current Performance Level Level 0
Current GPU Clock 324 MHz
Current Memory Clock 324 MHz
Current Shader Clock 324 MHz
Voltage 0.862 V
Technology 28 nm
Bus Interface PCI Express x16
Temperature 51 °C
SLI 2 GPUs: GeForce GTX TITAN Z + GeForce GTX TITAN Z => Generic PnP Monitor
Driver version 27.21.14.5730
BIOS Version 80.80.5a.00.02
Physical Memory 2047 MB
Virtual Memory 2048 MB
Count of performance levels : 1
Level 1 - "Perf Level 0"
GPU Clock 574 MHz
Shader Clock 810 MHz
Count of performance levels : 1
Level 1 - "Perf Level 0"
GPU Clock 575 MHz
Shader Clock 810 MHz

Drives:
Storage
Hard drives
LSI MR9260-4i SCSI Disk Device
Interface RAID
Capacity 1861 GB
Real size 1,998,233,534,464 bytes
RAID Type Software RAID
S.M.A.R.T
S.M.A.R.T not supported
Partition 0
Partition ID Disk #0, Partition #0
Disk Letter E:
File System NTFS
Volume Serial Number 26EEC9E8
Size 1860 GB
Used Space 41 GB (2%)
Free Space 1819 GB (98%)

SanDisk SDSSDH32000G (SSD)
Manufacturer SanDisk
Heads 16
Cylinders 243,201
Tracks 62,016,255
Sectors 3,907,024,065
SATA type SATA-III 6.0Gb/s
Device type Fixed
Serial Number 191664801469
Firmware Version Number X61170RL
LBA Size 48-bit LBA
Power On Count 305 times
Power On Time 69.5 days
Speed Not used (SSD Drive)
Features S.M.A.R.T., APM, NCQ, TRIM, SSD
Max. Transfer Mode SATA III 6.0Gb/s
Used Transfer Mode SATA III 6.0Gb/s
Interface SATA
Capacity 1863 GB
Real size 2,000,398,934,016 bytes
RAID Type None
S.M.A.R.T
Status Good
Temperature 26 °C
Temperature Range OK (less than 50 °C)

V4-CT256V4SSD2 (SSD)
Heads 16
Cylinders 31,130
Tracks 7,938,150
Sectors 500,103,450
SATA type SATA-II 3.0Gb/s
Device type Fixed
ATA Standard ATA8-ACS
Serial Number 200034038
Firmware Version Number S5FAMM22
LBA Size 48-bit LBA
Power On Count 1123 times
Power On Time 833.3 days
Speed Not used (SSD Drive)
Features S.M.A.R.T., APM, NCQ, TRIM, SSD
Max. Transfer Mode SATA II 3.0Gb/s
Used Transfer Mode SATA II 3.0Gb/s
Interface SATA
Capacity 238 GB
Real size 256,060,514,304 bytes
RAID Type None

Network connections:
Current TCP Connections
C:\Program Files (x86)\Adobe\Adobe Sync\CoreSync\CoreSync.exe (2652)
C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exe (6380)
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe (14004)
C:\Program Files (x86)\Microsoft\Skype for Desktop\Skype.exe (3452)
C:\Program Files (x86)\Microsoft\Skype for Desktop\Skype.exe (3480)
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe (2728)
C:\Program Files\Common Files\Adobe\Adobe Desktop Common\HEX\Adobe CEF Helper.exe (9556)
C:\Program Files\Common Files\Adobe\Creative Cloud Libraries\libs\node.exe (11544)
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe (10120)
C:\Program Files\WindowsApps\AppleInc.iTunes_12109.3.52015.0_x64__nzyj5cx40ttqa\AMDS64\AppleMobileDeviceProcess.exe (8864)
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12009.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe (7788)
C:\Users\d_gos\AppData\Local\Microsoft\OneDrive\OneDrive.exe (10660)
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe (8844)
ekrn.exe (1868)
lsass.exe (900)
mDNSResponder.exe (3104)
nvcontainer.exe (11080)
services.exe (884)
spoolsv.exe (3176)
svchost.exe (100)
svchost.exe (12180)
svchost.exe (1296)
svchost.exe (1476)
svchost.exe (15344)
svchost.exe (3864)
svchost.exe (4092)
System Process
System Process
wininit.exe (784)

I apologise if this is not what you wanted....

 

[howtobeironic]

No, that is pretty enough. Just that I can't see the make and the model of the power source (I assume that's a PC seeing the graphics card), can you tell me that, including the wattage? Maybe it's not enough for the whole rig.

 

[ScubaBadger]

No, that is pretty enough. Just that I can't see the make and the model of the power source (I assume that's a PC seeing the graphics card), can you tell me that, including the wattage? Maybe it's not enough for the whole rig.

Hi, apologies - the power supply is a Corsair RM750 - I put in new about 5 years ago. I've tried to attach a screenshot from today in the task manager.

 

[howtobeironic]

That's some solid rig for its time for sure. By the way, is there any reason for you to run two AV's at the same time? Or is one of the just a firewall?

Alright, let's start by checking if Windows stuff is in place.

Open an administrator command prompt (search cmd->right click->run as administrator) and type each code one at a time, note and reply the last messages on each:

sfc /scannow
dism /online /cleanup-image /checkhealth
dism /online /cleanup-image /scanhealth
dism /online /cleanup-image /restorehealth
sfc /scannow

 

[ScubaBadger]

That's some solid rig for its time for sure. By the way, is there any reason for you to run two AV's at the same time? Or is one of the just a firewall?

Alright, let's start by checking if Windows stuff is in place.

Open an administrator command prompt (search cmd->right click->run as administrator) and type each code one at a time, note and reply the last messages on each:

sfc /scannow
dism /online /cleanup-image /checkhealth
dism /online /cleanup-image /scanhealth
dism /online /cleanup-image /restorehealth
sfc /scannow

-----------------------------------------------------------

Hi, again apologies for the time taken. In between fighting this dying unit and trying to find work there's not a lot of time left... so I very much appreciate your help.

Here are the readouts from the four cmd instructions run;
sfc / scannow

Microsoft Windows [Version 10.0.19042.630]
(c) 2020 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.

C:\WINDOWS\system32>


-----------

dism /online /cleanup-image /checkhealth

Microsoft Windows [Version 10.0.19042.630]
(c) 2020 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>dism /online /cleanup-image /checkhealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.572

Image Version: 10.0.19042.630

No component store corruption detected.
The operation completed successfully.

C:\WINDOWS\system32>

-----------

dism /online /cleanup-image /scanhealth

Microsoft Windows [Version 10.0.19042.630]
(c) 2020 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>dism /online /cleanup-image /scanhealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.572

Image Version: 10.0.19042.630

[==========================100.0%==========================] No component store corruption detected.
The operation completed successfully.

C:\WINDOWS\system32>

-----------

dism /online /cleanup-image /restorehealth

Microsoft Windows [Version 10.0.19042.630]
(c) 2020 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.572

Image Version: 10.0.19042.630

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

C:\WINDOWS\system32>

-----------

sfc /scannow

Microsoft Windows [Version 10.0.19042.630]
(c) 2020 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\WINDOWS\system32>

Now - here's a possible positive light.
Today took me 2 hours to get a desktop screen, and then it froze. I re-booted and it came up with "scanning and repairing "F" drive, so I let it. It booted then froze.

I lifted the lids and took out the SCSI interface card that my RAID 0 used as a video editing drive.

Booted - it runs sweet, fast and stable.
So - is it the SCSI card, drivers or one of the four 500GB spinny drives attached to the SCSI card failing - (but that would have caused a drive drop out - not system crash - surely).
Checked today again and there are no windows updates available to me.
Thanks again for the help.

 

[howtobeironic]

That's some great news out there, besides that we got some corruption repaired, you also probably managed to find the source of the problem. I don't know much about SCSI-RAID setups, so I can't be of much help there, but you should try basic troubleshooting (may not be possible depending on which RAID mode you have, but basically trying each component by itself to see if it's the problematic one. My money's in the card though. A single drive dropping out would have much less effect, even less if we're talking on a RAID 0.)