Sharp tv network issue

[Rfcomm2k]

I have a Sharp model LC-60P6070U purchased in 2018. When i use the tv to connect to youtube i frequently get a lot of buffering. However, if i use my laptop and go to the same video using the same network connection at the same time, i will have NO buffering problem. Support walked me thru some steps but because it is out of warranty support was limited. Does anyone know of a setting on the tv that corrects this problem?

 

[COLGeek]

Is your TV using a wireless or a wired connection to your network?

 

[kanewolf]

Is your TV using a wireless or a wired connection to your network?

And if wireless, does it have an ethernet port you can use to test with a wired connection ?

 

[Rfcomm2k]

Is your TV using a wireless or a wired connection to your network?

Both tv and laptop connect to same wifi network

 

[Rfcomm2k]

And if wireless, does it have an ethernet port you can use to test with a wired connection ?

Tv does not have a wired connection available

 

[COLGeek]

Seems it does have a wired connection:

LC-60P6070U (LC-60P6070U)

LC-60P6070U, LC-60P6070U (LC-60P6070U)

www.sharptvusa.com

Maybe your variant doesn't.

This is most likely a wireless signal issue, otherwise. How far is your TV from your wireless router?

 

[kanewolf]

Both tv and laptop connect to same wifi network

Could be a 2.4Ghz vs 5Ghz WIFI difference.

 

[Rfcomm2k]

Tv does not have a wired connection available

I stand corrected. Tv DOES have ethernet port, and i plugged it into router.

Is your TV using a wireless or a wired connection to your network?

Also, tv remote has buttons to select netflix or amazon in addition to youtube. I never have encountered buffering with either of those.

 

[COLGeek]

So, it is plugged in now (wired) and using that connection? Any improvement?

 

[Rfcomm2k]

Update. Buffering on youtube continues when connected direct. (I made sure i was on the wired port). When buffering started i quickly pulled up same video on laptop via wifi and watched it without any buffering

 

[kanewolf]

Update. Buffering on youtube continues when connected direct. (I made sure i was on the wired port). When buffering started i quickly pulled up same video on laptop via wifi and watched it without any buffering

Then it is probably the CPU in the TV is insufficient for current YouTube streaming. Might have been good in 2018 with 720p streaming but not today. What resolution are you trying to stream ?

 

[dwd999]

Are you accessing Youtube through a dedicated app on the TV or using the web browser on the TV? It may be a web browser setting.

 

[Rfcomm2k]

Then it is probably the CPU in the TV is insufficient for current YouTube streaming. Might have been good in 2018 with 720p streaming but not today. What resolution are you trying to stream ?

The resolution is set to auto, so the TV tries to select the best res that can be reliably streamed. But you are missing one important point. I stream not only from youtube, but from Netflix, Amazon Prime, and a variety of channels from the Roku appliance plugged into one of the HDMI ports. So the resolution is not bearing on this as i have no trouble streaming from the other sources.

 

[Rfcomm2k]

Are you accessing Youtube through a dedicated app on the TV or using the web browser on the TV? It may be a web browser setting.

That is a good question. I am accessing youtube by pressing a button on the remote. Not sure what happens after that but eventually it must connect to my home wifi to access the internet.

 

[kanewolf]

The resolution is set to auto, so the TV tries to select the best res that can be reliably streamed. But you are missing one important point. I stream not only from youtube, but from Netflix, Amazon Prime, and a variety of channels from the Roku appliance plugged into one of the HDMI ports. So the resolution is not bearing on this as i have no trouble streaming from the other sources.

Is it the TV that is streaming or the Roku? Mentioning a Roku is new info...

 

[dwd999]

So if this is an app contained within your Roku device or system perhaps Roku could update the app or give you support with their settings to improve performance. And of course optimal would be to have the Roku device connected by ethernet.

 

[Rfcomm2k]

Is it the TV that is streaming or the Roku?

The problem is with the TV streaming youtube via the built in app only. Other sources (netflix and amazon built in apps on tv), roku device on hdmi port, or my laptop streaming ANYTHING on an hdmi port all work fine.

 

[COLGeek]

The problem is with the TV streaming youtube via the built in app only. Other sources (netflix and amazon built in apps on tv), roku device on hdmi port, or my laptop streaming ANYTHING on an hdmi port all work fine.

Then the TV's app is likely the issue. Given the TV's age, the app is likely not current.

 

[kanewolf]

Then the TV's app is likely the issue. Given the TV's age, the app is likely not current.

Or the CPU in the TV is insufficient. Stick to the Roku. You have a viable solution already.