Question Should I keep it or ask for replacement?

[judexalbino]

Okay so I just bought a monitor from ASUS. VG258Q is the model. I noticed that there's a very very small dot on the display. It bothers the heck out of me. Should I ask for a replacement or should I just keep it and get used to it.

 

[Dark Lord of Tech]

Usually they won't replace for one pixel.

 

[judexalbino]

Usually they won't replace for one pixel.

The fact that the one who sold me this didn't allow me to completely test it is so annoying. I was only allowed to see if it powers on but wasn't able to actually see the colors and stuff. Now this one fuc**** pixel bothers the heck outta me. It's so frustrating

 

[AllanGH]

LCD Monitors Warranty Policy - ASUS

 

[Krisztian_85]

you have 14 days to return without any reason.

 

[AllanGH]

I learned a few lessons when I bought a Samsung 75" curved television for my 95 year-old father, last year.

The customer (at least in the US State of California) is entitled to test such products, in-store, before making payment, and can request the selection of an alternate product to meet their satisfaction.

NEVER take delivery on any video display device without FIRST testing the unit, in-store, and verifying all functional aspects of the product.

Monitors are subject to dead pixels, obviously; and, particularly in the case of curved displays, they are extremely prone to breakage of the LDC/OLED sandwich--especially in the top corners.

In the case of my father's present, I tested through 5 damaged televisions before finding one that met my quality standards. That saved them from dealing with 5 irate customers. They should consider it to be free QC services, and an enhancement of their customer perception, quite frankly.

The guy at the store was somewhat pissed-off about my "pickiness"; but I reminded him that HE was being paid for his time, while I was not; and that it was me who was going to be paying money--he could consider this to be my right to a "test drive".