I'm creating my 2nd post because my first didn't get much attention.. I hope this is okay. I also checked GPU/CPU temps/usage/etc so I can make this post much more descriptive. I'm not too knowledgeable about computers, but good enough to understand simple things.
I dropped my laptop (it was on), there's no exterior signs of damage, but I'm certain it's caused internal damage. The issue is when I play games, my GPU is performing awfully. It won't pass 53 celcius (under 100% load), and FPS on low graphics (Overwatch was used for tests) fluxes between 30-60 fps, even goes 60+ despite display based mode. For months, the GPU runs at ~70 celcius to give me a constant 60 fps. I'll give more description later, but essentially it seems my GPU is performing awfully and I think the CPU is causing it to.
Processor: i7 4700hq, (dedicated)GPU: GTX 860m. I used HWMonitor, CPUZ, GPUZ, Nvidia Inspector.
Here are the things I noticed: (some are important, some may not be, I'm not sure what is all relevant)
CPU: When browsing, THRM and core temps are all ~53 celcius. Voltage jumps around from .75V to 1V. When running Overwatch on everything set to low, it'll jump to 70's celcius for cores and THRM. I did 1 stress test and my CPU temp went up to 90+ celcius so I stopped it.
GPU: When browsing, temp will be ~40 celcius. When running Overwatch, temp will -not- exceed 53 celcius. I noticed (using Nvidia Inspector) strange things in trends that lead me to believe my GPU is dysfunctional. On low graphics, 30 fps cap, GPU usage will fluctuate from 100% to 20%. The clock speed is completely inverse to the GPU usage. Whenever GPU usage goes up, clock speed automatically goes down and it's consistent. Voltage is always ~0.875V browsing or playing Overwatch.
HDD/SDD: temps seem normal, ~ 30 celcius browsing.
Fans: ~3400rpm playing a game. However, I've noticed they're not starting to spin fast when I load/play Overwatch like they used to. The PWM fans is 0, but I imagine it's because my computer doesn't have PWM fans. Why aren't they revving up if the CPU is so hot?
Etc: I have changed vsync/triple buffering on/off, changed graphics to high, changed render scale, etc. There is no difference in the CPU/GPU temps/usage when running epic vs low graphics. Everything seems to be constant despite running max graphics vs lowest. The only thing I noticed to change is the VRAM used, it goes significantly higher when running high graphics. VRAM is also (my memory might not be correct) quite lower running the same graphics prior to these issues.
My (naive) conclusion: After the drop, my GPU will not exceed 53 celcius and performs awfully. What worries me the most is how high my CPU temps are. They seem to be quite high for browsing and certainly high under a load. A site showed my processor (and most) have a max temp of ~72 celcius. The stress test also pushed it to 90+ celcius, which I'm not sure is normal. The thing that worries me after that is my GPU usage being 100% and not passing 53 celcius and still performing very poorly. Also, the random spikes (and inverse spikes in clock speed) in GPU usage doesn't make sense to me. (Maybe GPU usage goes to 100% when CPU temps fall? Haven't analyzed it). My naive conclusion is that my CPU is overheating for whatever reason and causing my GPU to perform terribly. My fans aren't working the way they used to either.
(As for disk/cpu/memory, task manager shows these are all fine, there's no difference in running Overwatch with 5 applications running vs only Overwatch).
I have no idea what the issue can be. Someone suggested a laptop cooler in the 1st thread.. yes I'll buy one, but that's not addressing the issue. I would like to know what is the culprit. Heatsink? Fans? Dust? I'm not knowledgeable enough to diagnose that far.
I'm hoping someone can help me identify what the issue is exactly, what I might need to fix, and where these high temp values are coming from. I'm highly considering disassembling the laptop to get rid of dust and possibly see disconnections/etc. However, that's a last resort since it violates the warranty (I don't think warranty covers a drop at this point, but I still don't want to disassemble for my 1st time and screw something up).
I apologize for the long post, I just hope this is enough detail for someone to possibly identify the issue. I'll gladly post any more info about stats during browsing/gaming if it might help. Thank you!
I dropped my laptop (it was on), there's no exterior signs of damage, but I'm certain it's caused internal damage. The issue is when I play games, my GPU is performing awfully. It won't pass 53 celcius (under 100% load), and FPS on low graphics (Overwatch was used for tests) fluxes between 30-60 fps, even goes 60+ despite display based mode. For months, the GPU runs at ~70 celcius to give me a constant 60 fps. I'll give more description later, but essentially it seems my GPU is performing awfully and I think the CPU is causing it to.
Processor: i7 4700hq, (dedicated)GPU: GTX 860m. I used HWMonitor, CPUZ, GPUZ, Nvidia Inspector.
Here are the things I noticed: (some are important, some may not be, I'm not sure what is all relevant)
CPU: When browsing, THRM and core temps are all ~53 celcius. Voltage jumps around from .75V to 1V. When running Overwatch on everything set to low, it'll jump to 70's celcius for cores and THRM. I did 1 stress test and my CPU temp went up to 90+ celcius so I stopped it.
GPU: When browsing, temp will be ~40 celcius. When running Overwatch, temp will -not- exceed 53 celcius. I noticed (using Nvidia Inspector) strange things in trends that lead me to believe my GPU is dysfunctional. On low graphics, 30 fps cap, GPU usage will fluctuate from 100% to 20%. The clock speed is completely inverse to the GPU usage. Whenever GPU usage goes up, clock speed automatically goes down and it's consistent. Voltage is always ~0.875V browsing or playing Overwatch.
HDD/SDD: temps seem normal, ~ 30 celcius browsing.
Fans: ~3400rpm playing a game. However, I've noticed they're not starting to spin fast when I load/play Overwatch like they used to. The PWM fans is 0, but I imagine it's because my computer doesn't have PWM fans. Why aren't they revving up if the CPU is so hot?
Etc: I have changed vsync/triple buffering on/off, changed graphics to high, changed render scale, etc. There is no difference in the CPU/GPU temps/usage when running epic vs low graphics. Everything seems to be constant despite running max graphics vs lowest. The only thing I noticed to change is the VRAM used, it goes significantly higher when running high graphics. VRAM is also (my memory might not be correct) quite lower running the same graphics prior to these issues.
My (naive) conclusion: After the drop, my GPU will not exceed 53 celcius and performs awfully. What worries me the most is how high my CPU temps are. They seem to be quite high for browsing and certainly high under a load. A site showed my processor (and most) have a max temp of ~72 celcius. The stress test also pushed it to 90+ celcius, which I'm not sure is normal. The thing that worries me after that is my GPU usage being 100% and not passing 53 celcius and still performing very poorly. Also, the random spikes (and inverse spikes in clock speed) in GPU usage doesn't make sense to me. (Maybe GPU usage goes to 100% when CPU temps fall? Haven't analyzed it). My naive conclusion is that my CPU is overheating for whatever reason and causing my GPU to perform terribly. My fans aren't working the way they used to either.
(As for disk/cpu/memory, task manager shows these are all fine, there's no difference in running Overwatch with 5 applications running vs only Overwatch).
I have no idea what the issue can be. Someone suggested a laptop cooler in the 1st thread.. yes I'll buy one, but that's not addressing the issue. I would like to know what is the culprit. Heatsink? Fans? Dust? I'm not knowledgeable enough to diagnose that far.
I'm hoping someone can help me identify what the issue is exactly, what I might need to fix, and where these high temp values are coming from. I'm highly considering disassembling the laptop to get rid of dust and possibly see disconnections/etc. However, that's a last resort since it violates the warranty (I don't think warranty covers a drop at this point, but I still don't want to disassemble for my 1st time and screw something up).
I apologize for the long post, I just hope this is enough detail for someone to possibly identify the issue. I'll gladly post any more info about stats during browsing/gaming if it might help. Thank you!
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