Slow disk - Hardware or Software problem ? S.M.A.R.T analysis

[ricot_065]

Hey everyone,

I'm reaching to you as my laptop is getting slower and slower, and I hope you can help me understand the issue.

It is slow to a point where I have to wait >10s to see a Youtube video on Chrome. Every software I try to use takes ages to get started (excel, Chrome mainly).

I've cleant all downloads, ran CCleaner

My config is as follows (HP Omen ax015nf)
OS : Windows 10
CPU : Intel Core i5 6300HQ @ 2.30GHz
RAM : 6,00 Go Dual-Channel Unknown @ 1064MHz
Graphics : 2047MB NVIDIA GeForce GTX 960M (HP)
Storage : 931GB Hitachi HGST HTS721010A9E630 (SATA )

I feel the problem comes from the harddrive (always up to 100% tasked when I feel the lag), but I'd like to understand if this is a hardware problem or if formatting would be sufficient.

Running a S.M.A.R.T check gives the following, all indicators are green but one striking value is Reported Uncorrectable Errors : 64 424 837 120

What do you guys think / what's your suggestions ?

Thank you for your help !

Attribute name Real value Current Worst Threshold Raw Value Status
01 Read Error Rate 0 100 100 62 0000000000 Good
02 Throughput Performance 0 100 100 40 0000000000 Good
03 Spin-Up Time 2 ms 129 100 33 0000000002 Good
04 Start/Stop Count 1 541 100 100 0 0000000605 Good
05 Reallocated Sectors Count 0 100 100 5 0000000000 Good
07 Seek Error Rate 0 100 100 67 0000000000 Good
08 Seek Time Performance 0 100 100 40 0000000000 Good
09 Power-On Hours (POH) 188d 18h 90 90 0 00000011B2 Good
0A Spin Retry Count 0 100 100 60 0000000000 Good
0C Device Power Cycle Count 1 526 100 100 0 00000005F6 Good
B7 SATA Downshift Error Count 0 100 100 0 0000000000 Good
B8 End-to-End error / IOEDC 0 100 100 97 0000000000 Good
BB Reported Uncorrectable Errors 64 424 837 120 100 100 0 0000050000 Good
BC Command Timeout 196 609 100 99 0 0000030001 Good
BE Temperature Difference from 100 40 °C 60 51 45 00182B0028 Good
BF G-sense error rate 2 004 93 93 0 00000007D4 Good
C0 Power-off Retract Count 1 179 666 100 100 0 0000120012 Good
C1 Load/Unload Cycle Count 89 481 92 92 0 0000015D89 Good
C4 Reallocation Event Count 0 100 100 0 0000000000 Good
C5 Current Pending Sector Count 0 100 100 0 0000000000 Good
C6 Uncorrectable Sector Count 0 100 100 0 0000000000 Good
C7 UltraDMA CRC Error Count 0 100 100 0 0000000000 Good
DF Load/Unload Retry Count 0 100 100 0 0000000000 Good

 

[seagate_surfer]

Hello ricot_065, you could also run Seatools on it. That will tell you if the drive is in good health or not. Best of luck.

 

[mdd1963]

More than one person has been plagued with sluggish system after a WIn10 update....

I'd clone your laptop as is to an external drive(just in case), then gather your laptop's required drivers ahead of time, and try a full reinstall (delete partition, reinstall from freshly created media from Microsoft of latest Win10 Home or Pro (as appropriate ) they have for download.

 

[Phillip Corcoran]

I don't the HDD is causing the slowness, those SMART values are all marked as "Good", looks fine to me.

I think the cause lies elsewhere - - - something else is causing those 100% activity spikes on the HDD, not the HDD itself.

Test RAM, also test temperatures when you first notice sluggishness starting to creep in.