Slow Download Speed, But Fast Upload Speed (Not Solved)

[InterwebsMC]

Recently, my download speed has been very low compared to before. I usually get around 25Mb/s download speed, but I just tested my internet speed and this is my result:

Sometimes it will get as low as 0.4 Mb/s
and even at 13 Mb/s, the internet is really hard to use. Youtube videos spend a longer time loading than playing, I can't really play any online games because I lag everywhere. This started after my mom unplugged my router for a day and then plugged it back in. Before she unplugged it, it worked fine. After she plugged it back in, My download speed went down. The weird thing is, my upload speed and ping are the same as always. I was looking around for a fix and everyone said to disable WMM support, but it was disabled already.

Earlier today, I downloaded a folder and in the downloads section of Google Chrome it said that the folder was being downloaded at 35 KB/s.

This is getting really annoying and if anyone could help, it would be greatly appreciated.

 

[InterwebsMC]

Instead of traffic going from a server to lots of PCs, it goes from one PC to another. This means you don't need as much server infrastructure to distribute updates.

Looks like WoW uses it to reduce server load when patches arrive.

How could I check if a game uses this?

 

[HEXiT]

Timeouts aren't a problem; plenty of servers refuse to reply to ICMP requests.

get to many or just at the wrong hop and you dont connect to your destination or at the very least get a slower than normal connection.

from what i understand of his tracert shows a problem at the second and last hops, so his destination is the issue.

 

[InterwebsMC]

Timeouts aren't a problem; plenty of servers refuse to reply to ICMP requests.

get to many or just at the wrong hop and you dont connect to your destination or at the very least get a slower than normal connection.

from what i understand of his tracert shows a problem at the second and last hops, so his destination is the issue.

I ran another tracert to www.gmail.com. I don't know if this will provide any more information, but here it is.

Tracing route to googlemail.l.google.com [173.194.46.86]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 6 ms 8 ms 6 ms 192.168.1.1
3 6 ms 6 ms 10 ms dtr04trcymi-tge-0-6-0-1.trcy.mi.charter.com [96.
34.34.94]
4 * * * Request timed out.
5 19 ms 21 ms 22 ms crr02aldlmi-bue-4.aldl.mi.charter.com [96.34.36.
20]
6 20 ms 14 ms 16 ms bbr01aldlmi-bue-2.aldl.mi.charter.com [96.34.2.1
0]
7 28 ms 25 ms 22 ms bbr01chcgil-bue-4.chcg.il.charter.com [96.34.0.9
9]
8 * * 22 ms prr01chcgil-bue-2.chcg.il.charter.com [96.34.3.9
]
9 23 ms 18 ms 22 ms 96-34-152-30.static.unas.mo.charter.com [96.34.1
52.30]
10 17 ms 24 ms 19 ms 209.85.244.3
11 * 16 ms 21 ms 209.85.243.55
12 15 ms 17 ms 18 ms ord08s11-in-f22.1e100.net [173.194.46.86]

Trace complete.

I'd like to point out the 4th one. You said there was a problem with the second and last one. This was only the 4th.

 

[Someone Somewhere]

Here's what I get to gmail: (formatting is slightly different; I'm using Linux)

$ traceroute --resolve-hostnames gmail.com
traceroute to gmail.com (74.125.237.149), 64 hops max
1 192.168.1.1 (fritz.box) 0.373ms 0.605ms 0.343ms
2 111.69.37.105 (105.37.69.111.static.snap.net.nz) 6.621ms 6.509ms 6.508ms
3 111.69.37.104 (104.37.69.111.static.snap.net.nz) 6.725ms 6.296ms 6.164ms
4 * * *
5 111.69.56.2 (xe-0-0-2-0.eqx.snap.net.nz) 38.689ms 38.514ms 60.018ms
6 111.69.56.3 (peer-google.snap.net.nz) 38.934ms 38.250ms 39.178ms
7 66.249.95.234 (66.249.95.234) 38.844ms 38.245ms 37.975ms
8 72.14.237.137 (72.14.237.137) 39.391ms 39.084ms 39.617ms
9 74.125.237.149 (syd01s13-in-f21.1e100.net) 39.135ms 38.979ms 39.355ms

My connection is perfectly fine.

 

[bill001g]

Someone somewhere is absolutely correct. A hop in the middle of the trace that does not respond means nothing other than it is configured to not send time to live exceeded messages. In fact you can have packet loss and very high latency at a middle hop and it mean nothing other than that router is having some issues. It only matters if it affects hops past it.

If say hop 4 was delaying or dropping 50% of the data you would see this same delay or drop in hop 5 and hop 6 etc. Its not like the hops after can improve the performance. When you see issue that do not start at a particular hop and then continue to the end of the trace you can not infer anything from poor performance in interviewing hops.

Traceroute is a very crude tool it only traces that path from you to the destination. The traffic coming back the other way can unfortunately follow a different path so there may be different problems. If you want to see this in action go to the looking glass sites for many ISP and run traceroute to your house from their sites and then run a traceroute back to their router IP.

 

[InterwebsMC]

I can download a Steam game at the usual speed.

 

[Someone Somewhere]

Where were you downloading from at 13KB/s?

It definitely sounds like your ISP, possibly due to this current net neutrality mess.

 

[InterwebsMC]

Where were you downloading from at 13KB/s?

It definitely sounds like your ISP, possibly due to this current net neutrality mess.

Where did I say anything about 13 KB/s?

 

[Someone Somewhere]

Sorry, 35KB/s.

 

[InterwebsMC]

Sorry, 35KB/s.

Mediafire, I believe.

 

[Someone Somewhere]

Ah. IIRC, their servers tend to be pretty overloaded to entice you to buy the premium packages.

 

[InterwebsMC]

Ah. IIRC, their servers tend to be pretty overloaded to entice you to buy the premium packages.

Mediafire isn't the only place I get pitiful speeds. I can't watch youtube, I can't play games, and I can't download files. Netflix won't even load.

 

[KesshouRyuu]

Haha, complaining at speeds of 13Mbps. Here in Australia, you would have the fastest internet speed if you reached that (I've only gotten 12). If you're saying you can't load youtube videos with that speed, it's a lie. I can (although barely) watch 1080p youtube videos without freezing on 12Mbps. Also, I managed to get netflix with geododging, and you should be able to watch movies etc. without freezing on SD. Not to mention, it's slower for me since I have to get it all the way from America across the world, so it should be absolutely fine on 13Mbps to watch netflix, yotube, and play games.

 

[Someone Somewhere]

It seems to be a sport to trash your internet connection the most...

I used to have a ~10Mb/s DSL connection, and it was plenty for a 1080p youtube stream, and that was coming from Sydney, several thousand km away.

Your problems lie elsewhere.

Also note that there's some decent cable and fibre plans available in parts of Aus.

 

[InterwebsMC]

Haha, complaining at speeds of 13Mbps. Here in Australia, you would have the fastest internet speed if you reached that (I've only gotten 12). If you're saying you can't load youtube videos with that speed, it's a lie. I can (although barely) watch 1080p youtube videos without freezing on 12Mbps. Also, I managed to get netflix with geododging, and you should be able to watch movies etc. without freezing on SD. Not to mention, it's slower for me since I have to get it all the way from America across the world, so it should be absolutely fine on 13Mbps to watch netflix, yotube, and play games.

You are very irrelevant.

 

[TiMeSpLiT--TeR]

Most common is by removing the cables and tapered it with your saliva on the end of each cables. I know it sounded stupid, but this is how to remove the static that build up in your wires.

 

[Someone Somewhere]

Most common is by removing the cables and tapered it with your saliva on the end of each cables. I know it sounded stupid, but this is how to remove the static that build up in your wires.

If you lick a cable running PoE or POTS, you'll get a nasty jolt from that. Bad idea.

Plus you'll get more corrosion,

And finally, it won't help because static in ethernet cables isn't an issue and has no effect.

Most likely, tech support told you to do this to force you to unplug and replug the cable.