Question Slow download speed on a specific computer ?

[NewToGamingPc's]

Hey! Today I started downloading black ops 4 on battle.net. And the download speed is always around 7-15 MBps and it should be 60MB+. And yes i know they have hours where ppl are online alot and using the launcher but hear me out, Im using a desktop, and my GF recently moved in with a laptop so while she is at work I tried removing the cable from her LT and tested on my desktop and still the same, now she gets 60MB+ on battle.net on the same game etc, also steam is fine on both computers. Been resetting my internet on the desktop and changed cables, also took speedtest and everything else seems to work fine. So far I know this is only happening on my desktop pc and it's only battle.net, tried reinstalling and deleted it multiple times. Nothing seems to work. All drivers are downloaded and it would be weird if it was the drivers since it's only a battle.net issue. Just to clearify we use the same router tested with all cables. also tried resetting the router.

I really need some help figuring this one out so any help would be appreaciated greatly! :3

 

[NewToGamingPc's]

It seems you've done a good job of troubleshooting so far, and the issue appears to be specific to your desktop computer and the Battle.net platform. Let's explore some additional steps to help identify the problem:

Check for background processes: Make sure there are no other applications or processes consuming your internet bandwidth while you download Black Ops 4. Check the Task Manager (Windows) or Activity Monitor (macOS) for any unusual network activity.

Firewall or antivirus interference: Check if your firewall or antivirus software is affecting the download speed. Temporarily disable them and see if there's any improvement in the download speed.

Proxy or VPN settings: Verify that you are not using any proxy or VPN settings that might be affecting your download speed.

Battle.net server location: Battle.net might have different server locations, and it's possible that your desktop is connecting to a distant server, resulting in slower speeds. Check if you can manually select a different server location within the Battle.net client.

Check MTU settings: Maximum Transmission Unit (MTU) is a network parameter that can affect download speeds. You can try adjusting the MTU settings on your desktop to see if it makes a difference. Typically, the default value works fine, but in some cases, tweaking it can help.

Flush DNS cache: Open the command prompt (Windows) or terminal (macOS) and enter the command "ipconfig /flushdns" (Windows) or "sudo dscacheutil -flushcache" (macOS) to clear the DNS cache, which might help resolve any DNS-related issues.

Check for Windows updates: Ensure that your desktop has all the latest Windows updates installed, as these updates can sometimes improve network performance.

Contact Battle.net support: If the issue persists, it's possible that there might be a server-side issue or a problem specific to your Battle.net account. Reach out to Battle.net support for further assistance.

Consider network adapter issues: While you mentioned that all drivers are downloaded, there still might be a network adapter-related issue on your desktop. Try updating the network adapter drivers or even reinstalling them to be sure.

Perform a traceroute: Running a traceroute to the Battle.net servers can give you insights into the network path and any potential bottlenecks. It might be helpful to see if there are any issues with the routing.

Temporary network congestion: Even if it's not a general network congestion issue, there could be temporary congestion between your desktop and the Battle.net servers. You might want to try downloading at different times to see if the speeds improve.

Hey! Thanks for the answer! I have now tried everything you listed above and the only thing missing is contacting battle.net support. The traceroute showed 2-6ms on the 7 first and chicago it went to 122 but i live in norway so makes sence. Anything else I could do?

 

[NewToGamingPc's]

Hey again! tried all the steps above and nothing worked sadly, I have contacted battlenet and they told me to send a pingplotter test and msinfo etc but it seems like I can't rlly find the fix for it. any other tips ?

 

[bill001g]

It seems you unfortunately have gotten responses from someone who is using something like chatgpt to generate them. They have post on other topic written in a similar and very generic style. Unfortunately battlenet tech did not listen to you either. Things like pingplotter will be the same for all machines in your house so if one works they all work.

It is very strange that it does not also affect say steam. Are there other games you can test download from battlenet to be sure it is not just one game or maybe one server.

2 common things that cause strange issues like this but they may not apply in your case. First I would disable IPv6 in the nic settings. IPv6 can take a different path though the internet and if some sites use IPv4 and others IPv6 you get mixed results.

The other things you can check for is some kind of QoS software. This is many times loaded with the bloatware you get with motherboards or video cards. They try to claim it can improving "gaming" network performance. So you want to uninstall any software you have that talks about favoring one kind of traffic over another.

 

[NewToGamingPc's]

Greetings! thanks for the reply, I have now tried the steps you provided and the IPv6 didn't work and also I have not changed any hardware since the issue started, also it happens on every game on battlenet. Idk of any QoS softwares I may have but I want to delete ASUS Armoury crate since I've heard bad things about it, also AI Suite 3 but idk if that matters. any more specific tips u got? :3

Deleted all softwares i could find and nothing new sadly