[SOLVED] Solid Pre Built underperforming.

[Wojohunts]

Hey I'm new to computers So sorry in advance for being clueless but I recently bought a prebuilt gaming computer from Best Buy I was expecting to run Warzone at 144 FPS but I'm hanging around 70-90.

The model is Asus g15cx B-10

I7-9700k

16GB ddr4 ram

RTX 2080 Super

750W gold rated

\[UserBenchmarks: Game 125%, Desk 97%, Work 118%\]([https://www.userbenchmark.com/UserRun/39446660](https://www.userbenchmark.com/UserRun/39446660))

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||Model|Bench

:----|:----|:----|

\\CPU\\|\[Intel Core i7-9700K\]([https://cpu.userbenchmark.com/Intel...k.com/Intel-Core-i7-9700K/Rating/4030))|97.7%

\\GPU\\|\[Nvidia RTX 2080S (Super)\]([https://gpu.userbenchmark.com/Nvidi...m/Nvidia-RTX-2080S-Super/Rating/4050))|131.8%

\\SSD\\|\[Intel 660p NVMe PCIe M.2 512GB\]([https://ssd.userbenchmark.com/Speed...SpeedTest/557263/INTEL-SSDPEKNW512G8))|190.3%

\\HDD\\|\[Toshiba DT01ACA200 2TB\]([https://hdd.userbenchmark.com/Toshi...m/Toshiba-DT01ACA200-2TB/Rating/2736))|108.9%

\\RAM\\|\[Hynix HMA82GU6CJR8N-VK 1x16GB\]([https://ram.userbenchmark.com/Speed.../497375/Hynix-HMA82GU6CJR8N-VK-1x16GB))|48.2%

\\MBD\\|\[Asus ROG Strix G15CX\]([https://www.userbenchmark.com/Syste...ark.com/System/Asus-ROG-Strix-G15CX/191959))|

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My drivers have been updated (also deleted and reinstalled using DDU) and I have done pretty much everything I could imagine including reinstalling windows, system restore, And a bunch more. I am beyond frustrated and any help would be much appreciated thanks!

 

[Lutfij]

Welcome to the forums, newcomer!

Make and model of the PSU? 750 is the wattage while Gold is the 80+ rating, not the model for the unit. Might want to download the latest drivers from Nvidia and then use DDU to uninstall your drivers. Use the latest drivers and install them in an elevated command, i.e, Right click installer>Run as Administrator.

Check to see which BIOS version you're on for your motherboard, speaking of which, make and model of your motherboard? Then check to see which version of Windows 10 you're currently on.

 

[Wojohunts]

Thanks! I see the motherboard as ASUSTek COMPUTER INC G15CX
I couldn’t anything on the power supply but I believe it is the stock asus 750w
Bios version is g15CX.303
Windows version 10.0.18363

 

[PraiseGilgamesh]

Could you give more details about your graphics settings for the game? There is this article here (https://www.pcgamesn.com/call-of-duty-warzone/pc-performance-analysis#nn-graph-sheet-1440p-high) that gives you an idea of what to expect based on the settings they use. You can try to replicate them and see if you get about the same FPS on average

 

[Wojohunts]

My graphics settings are set to as low as possible in most cases almost everything is disabled or on low I also have prefer max energy performance on Nvidia CP.

 

[Wojohunts]

Currently doing a wipe of my entire drive gonna do that then try and uninstall the driver with ddu and reinstall the new one as admin then I’ll check back thanks for all the help!

 

[Wojohunts]

https://imgur.com/a/X7fSZTv

View: https://imgur.com/a/X7fSZTv
There's my Warzone settings also. I uninstalled drivers with DDU then reinstalled after the drive wipe but still no change.

 

[Wojohunts]

I ram some benchmarks and It looks like I’m thermal throttling. How do I fix this?

 

[USAFRet]

I ram some benchmarks and It looks like I’m thermal throttling. How do I fix this?

Details...

What temps, and with what cooler?

 

[Wojohunts]

During the benchmarks temps were getting 95-100 then dropping down then back up .I did benchmarks in intel extreme tuning I also saw power limit throttling showing as yes during most of the benchmark. The cooler is the stock asus rog 750w fan

 

[USAFRet]

During the benchmarks temps were getting 95-100 then dropping down then back up .I did benchmarks in intel extreme tuning I also saw power limit throttling showing as yes during most of the benchmark. The cooler is the stock asus rog 750w fan

If it gets to 100C, thats bad, and throttling.

I would suspect the CPU cooler is not properly installed.

You got this from BestBuy? I'd take it back and make them fix it.